Receptionist/administrator

5 months ago


Birmingham, United Kingdom Harborne Medical Full time

Harborne Medical Practice Job Description and Person Specification Job Title: RECEPTIONIST / ADMINISTRATOR (PATIENT SERVICES OFFICER) Responsible to: Team Lead Responsible for: Own work area Job purpose: To provide high quality administrative and reception support to partners, staff, patients, relatives and other key stakeholders. To work flexibly, including evenings and weekends where necessary to ensure the delivery of an effective and efficient service at all times. Job Description Main duties and responsibilities 1. Provide reception duties Open and close the practice where required Receive and direct patients and visitors on arrival Ensure reception waiting areas are kept clean and tidy 2.

Operate telephone system Receive and make calls as required. 3. Care Navigate Effectively use practice appointments system by navigating to appropriate clinician, booking appointment to best meet patient need 4. Manage medical records Ensure patient information and correspondence is appropriately processed and recorded on electronic and paper filing systems Update electronic and paper medical records as required Input on to and remove patients off clinical systems 5.

Process incoming and outgoing post Ensure correspondence is processed, actioned, recorded and distributed appropriately Provide Workflow/Summarising support to clinicians 6. Process repeat prescriptions Receive and process requests for medication 7. Provide and maintain information necessary for contract compliance Monitor designated workstreams / QOF areas and provide alerts, reports and information regarding compliance to clinicians and managers as required. Take necessary follow up action related to designated workstream areas, including contacting patients to arrange appointments.

Ensure all patient interventions are correctly recorded and coded. 8. Process test results Receive and process test results from GPs. Ensure that these are provided to patients in line with practice policy, particularly in relation to confidentiality.

9. Self-development Participate in supervision and training as required to meet the requirements of the role. Participate in the practice appraisal system. Perform tasks to the best of ability and contribute to the performance of the team.

2 10. Quality, Governance & Compliance Provide, collect and collate statistics, prepare reports and undertake research as required by the Business Manager. Organise and participate in relevant practice audits and take any agreed actions. Contribute to practice KPI achievements Work within contractual and legislative requirements to ensure that the practice is safe, efficient and provides the best possible care for patients.

Undertake any other duties commensurate with the post Support colleagues to provide service as required, including working flexibly to provide emergency cover Participate in appraisal, supervision and training as required



  • Birmingham, United Kingdom Page-Hired Full time

    **Receptionist / Administrator based in Birmingham City Centre.** A large organisation looking for an experienced Receptionist to join their organisation based in Birmingham City Centre. **The role of Receptionist / Administrator**: - Responsible for the management of the reception services providing a high class first impression to incoming visitors and...


  • Birmingham, United Kingdom Pertemps Network Group Full time

    **Receptionist/Administrator**: - 03810588432 Applicants **£10.50 Per Hour** - Full Time**Temporary** **Birmingham, West Midlands** **Administration** **Job Description**: - Recruitment Agency Receptionist/Administrator - Edgbaston, Birmingham - £10.50 per hour (£11.44 from April) - Monday to Friday 08:00 - 17:00 (1 hour lunch break)- As a...


  • Birmingham, United Kingdom Midland Mencap Full time

    The closing date is ongoing. **Job Title**: Receptionist/ Administrator **Hours**: Thursday - 8.30am to 5pm Friday - 8.30am to 4pm (15 hours per week) **Salary**: £10.90 per hour **Accountable to**: Receptionist/Administrator - Office and Facilities Manager **Location**: Midland Mencap Head Office, Pinewood, B32 3BZ **Who** We Look For**: Are you a...


  • Birmingham, United Kingdom Midland Mencap Full time

    **Job Title**:Receptionist/ Administrator **Hours**:Thursday - 8.30am to 5pm Friday - 8.30am to 4pm (15 hours per week) **Salary**:£10.90 per hour **Accountable to**:Receptionist/Administrator - Office and Facilities Manager **Location**: Midland Mencap Head Office, Pinewood, B32 3BZ **Who** We Look For Are you a **warm**, **personable**, and highly...


  • Birmingham, United Kingdom Great Barr Medical Centre Full time

    **Are you looking for an opportunity to join a cohesive, supportive, innovative practice to make a difference?** Great Barr Medical Centre is looking for a full-time receptionist to join the practice team. Receptionists are the first point of contact for patients either face to face at reception or via the telephone dealing with patient enquiries. You will...


  • Birmingham, United Kingdom Shah Zaman Surgery Full time

    Shah Zaman Surgery, Castle Vale Primary Care Centre, 70 Tangmere Drive, B35 7QX We're looking for an enthusiastic and experienced administrator/receptionist to join our team. We are a friendly, highly motivated and well organised practice. We work well as a team caring for 4,600 patients and are reactive to their needs. We use SystmOne, and are at the...


  • Birmingham, United Kingdom Kings Norton Surgery Full time

    Job summary Receptionist/Administrator required for friendly GP Practice based in Birmingham.We have 17,000 patients managed across three sites.We are looking for an enthusiastic person to work within our busy team of receptionists.Main duties of the job Welcoming and dealing with patients, either over the telephone or in person.We require the new person to...


  • Birmingham, United Kingdom College of Medicine & Dentistry Full time

    **Job Title**:Dental Receptionist Administrator **Location**:Birmingham The Dental Receptionist Administrator job is to ensure the smooth running of the Student and Private Dental Clinic, to be the main point of contact for external callers, patients and visitors and to provide administrative support.. Principal Tasks 1. Welcome patients and deal with...


  • Birmingham, Birmingham, United Kingdom Church Road Surgery Full time

    Job Title: Medical Receptionist/ AdministratorChurch Road Surgery, a well-established GP training practice, is seeking a part-time medical receptionist/administrator to join our team.This role involves working over five days, with flexibility required to cover absences. The ideal candidate will have good communication skills, be fluent in English, and...


  • Birmingham, United Kingdom Birmingham Electrical Training Full time

    **Receptionist/Office Administrator** Are you passionate about excellent customer service and want to work with a talented team who share your passion? Birmingham Electrical Training is recruiting a Office Administrator/Receptionist to join our growing team. **The Company** Birmingham Electrical Training is a family business, established in 1991, over the...


  • Birmingham, United Kingdom Pearl Medical Centre Full time

    **JOB TITLE**: RECEPTIONIST/ ADMINISTRATOR REPORTS TO: PRACTICE MANAGER HOURS: Part Time/ Full Time Job Summary: The post-holder will work in a team of reception and admin staff within the practice. They will receive and assist patients and direct them to the appropriate service or healthcare professional in a courteous, efficient and effective way. They...


  • Birmingham, United Kingdom nexus teach Full time

    **We require a Receptionist/ Administrator for a Secondary School in Birmingham. You have have office/ admin experience.** **This rewarding role is to start ASAP.** **Salary**: £21,000.00-£22,000.00 per year Schedule: - Monday to Friday - No weekends Work Location: In person Reference ID: solpate


  • Birmingham, United Kingdom Cinnamon Care Full time

    Administration Assistant - Part-time £10.82 per hour plus company benefits 16 hours per week - Monday & Tuesday Sutton Park Grange is a stunning new residential and dementia care home recently opened in Sutton Coldfield. We are looking for a part-time Administration Assistant/Receptionist to be the first point of contact at the home. This role requires...


  • Birmingham, United Kingdom The Eight Group Full time

    **Receptionist/Reprographics Assistant - Birmingham, West Midlands** **Salary**:NJC Scale Point 4-6, Falcon Grade C **Start**:September or Immediately **SIMS EXPERIENCE REQUIRED** **Purpose of the job** **Receptionist** To be the first point of contact for parents and visitors, by telephone and in person, ensuring information flows are accurate and...


  • Birmingham, United Kingdom Able Personnel UK Limited Full time

    **Title**:Receptionist/Administrator **Permanent role** **Based in the Office in Digbeth - Birmingham. Free Parking** **Job Purpose**: Working for this owner managed training provider, training is given for this industry **Duties & Responsibilities**: - Answering telephone calls, screen and direct calls, taking messages - Greet visitors entering the...

  • School Receptionist

    5 months ago


    Birmingham, United Kingdom Eight Full time

    **Location**: Birmingham, West Midlands **Type**: Full - Time **Start Date**: TBD **Reporting**:The School Receptionist & Office Administrator will report to the Bursar. **Aims of Role**: To act as the initial point of contact for incoming phone calls, visitors, parents and pupils with a professional, helpful and friendly approach to build positive...


  • Birmingham, United Kingdom IPS-Integrated Project Services Full time

    Position Responsibilities: IPS is hiring! We are looking for a talented **Receptionist & Administrative Assistant **to join our EMEA Administrative/Clerical team based at our EMEA headquarters located in **Birmingham, UK.** The Receptionist & Administrative Assistant will handle telephone answering duties for incoming and interoffice calls in a courteous...


  • Birmingham, United Kingdom Sandwell and West Birmingham NHS Trust Full time

    We are looking to appoint an Administrative Assistant /Receptionist within our busy Cardiac Rehabilitation department. Our department provides follow - up appointments for patients following their cardiac event as well as providing Phase III and IV exercise sessions. The post holder will need to undertake general administrative and reception duties and must...


  • Birmingham, United Kingdom Wychall Lane Surgery Full time

    Reception is the shop window of the surgery and plays a very important role in promoting an appropriate image to our patients and the general public. The receptionist must be professional, knowledgeable, relaxed and friendly at all times. The receptionist will receive, assist and direct patients in accessing the appropriate service or healthcare professional...

  • Receptionist

    6 months ago


    Birmingham, United Kingdom The Marigold Full time

    Receptionist Job Description **Job Title**:Receptionist & Administration Assistant **Location**: The Marigold, 187 Brookvale Road, Birmingham, B6 7AJ **Hours**:40 hours per week | **Hourly rate**: NMW **Shift Pattern**: Monday to Friday, 9am to 5pm **Introduction** The Marigold, a beautiful wedding venue located in the heart of Birmingham is currently...