Receptionist/administrator

2 weeks ago

Birmingham, United Kingdom Midland Mencap Full time

**Job Title**:Receptionist/ Administrator

**Hours**:Thursday - 8.30am to 5pm

Friday - 8.30am to 4pm

(15 hours per week)

**Salary**:£10.90 per hour

**Accountable to**:Receptionist/Administrator - Office and Facilities Manager

**Location**: Midland Mencap Head Office, Pinewood, B32 3BZ

**Who** We Look For

Are you a **warm**, **personable**, and highly **motivated** individual who can empower the people you support?

Do you have **passion** for what you do, are a strong **communicator** and have good **problem-solving** skills?

The administrator will work alongside an experienced and established team in Birmingham.

We place a high value upon **integrity**, **ethical standards,** and a commitment to **excellence**.

**What** Does A Receptionist/ Administrator Do?

**Main duties and responsibilities**:
**Receptionist/Front of House**
- Responsible for the front of house area ensuring all calls and visitors are dealt with efficiently in a professional, courteous and friendly manner.
- Take full and appropriate messages and pass on to the relevant person in a timely manner.
- Ensure visitors sign in/out and display a visitor badge whilst on the premises.
- Open, log and distribute incoming and outgoing post daily ensuring that all outgoing post is delivered to the Post Office.
- Ensure the reception area, kitchen and meeting rooms are kept tidy.
- Keep information area tidy and ensure stocks of literature are available and displayed on the noticeboard.
- Assist with duties such as copying, scanning and other duties as required
- Assist with driver documentation and training records.
- Ordering of office supplies.
- Ensure that administration equipment including photocopier, fax and telephone system is kept in working order.
- Ensure information is stored and maintained in accordance with General Data Protection Regulations.
- Other duties as identified by the Office and Facilities Manager and other managers
- Report any issues to the Office and Facilities manager

**Other**
- To support meetings and take minutes when necessary.
- Ensure all information handled is stored and maintained under GDPR guidelines and confidentiality is observed and maintained.
- Maintain routine correspondence.
- Use of equipment including, but not limited to, photocopying, scanning, laminating and binding.
- Dealing with telephone queries, booking rooms and maintaining electronic calendars via Microsoft Outlook.
- Any additional administrative duties that may arise to support the successful delivery of the organisation

**Personal skills and qualities**
- A commitment to the aims and objectives of Midland Mencap.
- Excellent communication skills both oral and written.
- Good organisational skills - accurate and thorough.
- IT literate - experience of using Microsoft Office, including Word, Excel and Outlook in an office environment.
- Good time management skills with the ability to prioritise workload and to work calmly under pressure and re-prioritise when necessary.
- The ability to adapt and manage fluctuating levels of work in an ever changing environment positively, calmly and effectively.
- Tact, discretion and respect for confidential information.
- A willingness to attend training as required.
- To be approachable and friendly.
- Ability to work on own initiative, with light supervision, or as part of a wider organisational admin team as needed.
- To have a flexible approach to the role.
- Promotion and demonstration of equal opportunities and inclusion in all aspects of the role.
- Willingness to cover annual leave, sickness and overtime as required.

**Job Type**: Part-time

**Salary**: £10.90 per hour

Expected hours: 15 per week

**Benefits**:

- Casual dress
- On-site parking

Work Location: In person

Reference ID: RecFeb24

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