Administration Assistant

6 months ago


Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full time

Administration assistant - Full-time - 37.5 hours per week - Permanent

We are looking to recruit a highly motivated and enthusiastic person with administration experience to join our team within the Paediatric Department at the Queen Elizabeth Hospital in Gateshead.
- Open/action incoming post and action outgoing post (including scanning referrals to Central Booking)
- Coordinating and tracking patient notes (requesting, tracking on filefast, notes transfer/return and orphan filing) or information, including between hospital providers.
- General photocopying/scanning/filing/stationery and runner activities.
- Arranging interpreters/transport etc in conjunction with the secretaries.
- Cover reception and ward clerk roles during absence.

Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.

Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.

We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.

Our values should be the ‘golden thread’ which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronym ICORE; Innovation, Care, Openness, Respect, Engagement.

We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women’s Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.
- First point of contact for general department queries from staff, patients and others, responding or escalating as appropriate.
- Resolves problems, eg locating notes, identifying whether documents need to be retained by referring to standard operating procedures and processes.
- Organises own workload and ensures prompt maintenance, tracking and transfer of patient notes.



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