Head of Programme Administration

2 weeks ago


Sunderland, United Kingdom University of Sunderland Full time

To have strategic and lead accountability for the development and
successful delivery of all academic programme administration across the
academy.

Develop and communicate a clear strategic vision for Programme
Administration to achieve institutional objectives and deliver a customer
- focused agile, professional administrative service to benefit students and
other stakeholders.

Provide effective strategic leadership of the Programme Administration
function with the Academic Registry.

**Key**
**Responsibilities**
**and**
**Accountabilities**:
Lead and manage the overall Programme Administration function.** **Set
clear expectations for all Programme Administration roles, ensuring this is
clearly communicated through service policy. Role model good
management and leadership practices.

To provide leadership to the Assistant Academic Registrars and advice to
the Academic Registrar and Deputy Academic Registrar in the design and
delivery of programme administration across the institution

Support the Academic Registrar and Deputy Academic Registrar in setting
service priorities, making a significant contribution to the annual planning
cycle and delivering the service plan.

Accountable for data integrity within Programme Administration, ensuring
appropriate measures are taken to address issues and prevent from
recurrence.

Accountable for activity within the remit of the role and take a proactive
approach to communicate issues, particularly where risks are evident which
may affect the delivery of the University’s strategic plan and/or the Registry
plan.

Build, develop and maintain an effective network with counterparts across
the institution to identify and drive forward improvements.

To be the main liaison on strategic development, working with Academic
Deans and other senior staff to explore academic support requirements,
identifying barriers and implementing good practice, whilst also managing
expectations.

Identify, develop and lead cross-Service and, where appropriate,
institutional projects arising out of Programme Administration-related
opportunities and explore all feasible options to ensure optimum service
delivery to meet University priorities.

Support the Assistant Academic Registrars with any issues or questions that
are escalated and advise the Academic Registrar and Deputy Academic
Registrar in the design and delivery of Academic Registry administration
across the institution.

To provide information and advice as required to the Deputy Vice
- Chancellor (Academic) and the Pro-Vice Chancellors in the development
and delivery of institutional strategies.

Lead the implementation of policies and procedures in respect of academic
programmes across the University

Represent the service as required in University committees, boards and
other meetings. To deputise for the Academic Registrar and Deputy
Academic Registrar if required.

Engage with senior managers at other HEIs, particularly through the
Academic Registrar Council and Association of University Administrators
networks, to identify good practice and engage with peer support.

Represent the University on external regional, national or sector bodies in
areas relevant to the postholder's areas of responsibility

Undertake other duties as required by the Academic Registrar or Deputy
Academic Registrar.

**Special**
**Circumstances**:
Travel in the UK will be required (involving early starts / late finishes /
overnight stays) and overseas travel (not normally more than a week at a
time) may be required.

The postholder will be expected to attend graduation ceremonies and to
help facilitate the event on the day if required.

University of Sunderland
**Role Profile**
Part 2

**Part 2A: Essential and Desirable Criteria**

**_Essential_**
**Qualifications and Professional Memberships**:

- Honours degree or equivalent professional experience.

**Knowledge and Experience**:

- Extensive knowledge and direct experience of the management and
- delivery of academic administration within higher education provision.- Evidence of working at a senior level with a collaborative leadership

style; a track record of developing high performing teams and
motivating and inspiring others to achieve results by communicating
clear aims and objectives.
- Demonstrable evidence of leading and managing cross-functional

teams that deliver services, deploying effective resource
management, setting and achieving targets and building staff
capability.
- Creative and innovative approach to problem solving is essential,

together with a track record of initiating and implementing change to
improve effectiveness.
- Demonstrable ability to engage, influence and build relationships with

senior stakeholders.
- Adept at managing relationships, influencing and negotiating.
- Experience of planning for specific functions at service or faculty level

and a strong track-record of delivery to agreed targets.

**_Desirable _**
**_Qualifications and Professional Memberships:_**
-



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