Wbl Assistant

Responsible for providing administrative support to Work Based Learning provision
within Enterprise and Innovation. This is a varied role and will support a wide range
of activities and projects.

**Key Responsibilities**
**and Accountabilities**:
**Overview Of The Role**

Work Based Learning (WBL) forms a significant part of the University commercial
portfolio and the introduction of degree apprenticeships will see this area continue to
grow. This post will be part of the WBL team within the Enterprise and Innovation
Directorate and will play a supporting role in the administration of this portfolio.

the role successfully the post holder will be required to work under their own initiative
and will have a range of different projects so multi-tasking is essential. Due to the
commercial nature of WBL maintaining a high level of customer service and attention
to detail is non-negotiable.

an institutional level to enhance operational processes and integration. Develop
strong relationships with both internal and external stakeholders to ensure excellent
levels of service delivery.

to work to tight deadlines, respond to enquiries and queries quickly and professionally
and maintaining service delivery KPIs across all projects.

**Responsibilities/key duties**
- The develop effective working relationships with internal and external

stakeholders
- Provide administrative support across a range of WBL which includes:

- Ensuring WBL requirements are adhered to by internal services e.g.

student journey, registry and planning and finance;
- Ensure compliance with approved processes for admissions,
- registration, periodic review and assessment;- Responsible for the co-ordination and monitoring of activities for WBL

programmes in accordance with corporate client contracts and university
procedures in a timely manner including:

- Applications and registrations
- Invigilation, examination support, distribution of programme timetables
- Booking teaching rooms
- Assisting in SITs functions, using own initiative to check with SITs to

ensure accuracy
- Produce programme documents in line with quality guidelines/templates

e.g. delegate handbooks, academic CVs, employer handbooks, SITs
forms.
- To work closely with Academic Programme Leads to ensure they have
all course materials, programme handbooks, timetables and any other
programme specific activities;
- Input data to CMIS, propose solutions to room booking scenarios, liaise
with timetabling colleagues to ensure that rooms are effectively
managed, escalate complex timetabling problems;
- Run attendance monitoring reports as required, review and compare
agreed data sets to identify trends and problems;
- Assist in the management of the University’s Virtual Learning
Environment (VLE), including the delivery of teaching materials and
online assessments for all on and off campus programme students. To
assist with queries arising from student access to the VLE system;
- Provide administrative support for PRSB quality approval events for
corporate provision, including creation of agenda, distribution of papers,
assembling documentation, meeting minutes and providing feedback to
Faculty and WBL teams;
- Work in line with GDPR policies
- Implementing and enhancing customer service processes, ensuring a high

quality and positive client and student experience at all times;
- Support with the implementation of processes for apprenticeships and other WBL

programmes within the University;
- Support with the tracking of student progress from initial programme

development and approval through to enrolment, delivery and end point
assessment, and highlight any issues/chase progress across the University;
- Co-ordinate and attend events to promote WBL programmes;
- Be the main point of contact for any queries and respond in a timely manner to
- enquiries from employers, students apprentices and internal colleagues;- Meetings in the form of pre meeting co-ordination (inviting attendees, booking

meeting rooms, arranging refreshments / hospitality, circulation of minutes,
agendas, assembling and circulating papers);
- Support the undertaking of student and service evaluation for all WBL provision

including development and distribution of evaluative surveys, collation of data
and ensure completion by all students - especially if contractually required;
- Support with the consideration and recommendation of changes to current

processes based on colleague suggestions and experience of WBL programmes;
- Assist with the liaison with faculties and services to ensure processes are

followed in a timely and effective manner;

necessary;
- To support the team in the organisation of events and conferences relating to

WBL;
- To undertake any other administrative duties and responsibilities for WBL

appropriate to the level of responsibility, as determined by the Manager

**Special**
**Circumstances**:
The role holder is required to have a flexible approach to working arrangements,
specifi