Programme Administration Coordinator

2 weeks ago

Sunderland, United Kingdom University of Sunderland Full time

Manage a team day to day in the successful delivery of all academic programme
administration for a range of programmes on and off campus. Contribute to the
medium term planning of the area and develop short term plans for implementation.
Role model a customer-focused, agile and professional administrative service to
benefit students and other stakeholders and positively contribute to institutional
reputation

**Key Responsibilities**
**and Accountabilities**:
**Effective Programme Administration**
- Manage staff within own area/function on a day to day basis and role model

good management practices to staff across all areas of Programme
Administration. Hold regular 1:1s, appraisals, drive effective performance, and
proactively address less complex staff issues.
- Liaison for aligned Academy area
- Produce the administrative calendar each year in line with the University

calendar. Liaise with peers to ensure consistent approaches (e.g. standard
results release date). Liaise with stakeholders and team to communicate and
implement successfully
- Schedule and manage the deployment of the assessment and committee

activities within aligned area; communicate the approach and timescales with
relevant stakeholders. This includes ensuring consistency with other
functions, communicating the approach, processes and documentation with
the team
- Proactively and regularly monitor data (e.g. error reports, module choices and

registration etc.)from the team to ensure its integrity and accuracy.
Responsible for suggesting plans for improvements and working with peers to
communicate and coordinate more widely
- Proactively identify opportunities for consistent approaches and processes.

Suggest improvements and lead the implementation in conjunction with the

function lead across Programme Administration to drive and maintain a "one
process" approach for all
- Identify training needs for team members in collaboration with other peers and

feeds in ideas and areas of opportunity for technical and behavioural
development. Lead and actively participates in the successful delivery of the
plan each year across Programme Administration. Support the development
of knowledge and confidence of less experienced team members on a day to
day basis.
- Establish a network across peers, faculties and services to ensure changes

and initiatives are factored in to the scheduling and planning of programme
administration and have considered the bigger picture
- Proactively and positively support the functional leads in any improvement

activity. Work collaboratively with peers and stakeholders to implement plans
successfully
- Undertake cover duties to support the team in annual leave and busy periods;
this may involve deputising for the E GRADE and/or working across different
teams in Registry for other team members (including lower grades). Any other
duties within the scope and general nature of the grade which may be
required.
**Lead**
- Take ownership of delivering difficult messages; deliver messages

positively even when decisions are unpopular
- Recognise and praise the achievements of others to drive positivity in the

team
- Show pride and passion in what they do. Engage others in the shared

vision. Challenge negativity, value difference, diversity and inclusion and
ensures fairness and opportunity for all
**Contribute to Culture**
- Role model and drive a culture in and beyond the Service which promotes high

professional standards, efficiency, being agile

**Communicate and Influence
- Adapt style to overcome challenging or difficult conversations and to

influence a positive outcome
- Role model and drive a culture of open and inclusive communication.

Adapt style to influence stakeholders and communicate effectively with
stakeholders to build successful relationships and outcomes

**Make Effective Decisions
- Use evidence and knowledge to support accurate, expert decisions, and

advice. Carefully consider alternative options, implications and risks of
decisions. Appropriately assess when to make the decision and when to
defer or consult

**Work Together
- Work collaboratively with other peers to develop a consistent and joined up

professional offering
- Role model and drive a culture of working together to form effective working

relationships and partnerships both internally and externally

**Develop self and others
- Role model a culture of continuous self-development; proactively acquire

new knowledge and skills as appropriate relevant to driving the service
forward. Take accountability for own learning
- Create a positive culture of knowledge and confidence using a variety of

approaches and styles appropriate to each situation.
**Change and Improve
- Play a positive and active role in changes; is an advocate, champions

activities and supports colleagues through a change initiative
- Role model and drive a culture of continuous improvement; reviews and

implements administrative processes and procedures which improve t

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