Customer Service
2 weeks ago
**Customer Service & Participant Coordinator**:
**Enterprise & Innovation - Commercial Services**:
**Location**:
- Sunderland Campus**Salary**:
- £21,284 to £22,908 per annum- Fixed Term**Hours per Week**:
- 37**Closing Date**:
- Friday 16 June 2023**Reference**:
- 0375-23This is an amazing opportunity to work for a fantastic employer - The University of Sunderland as part of the North-East workforce skills programme are looking to appoint a Participant engagement advisor to support the exciting ESF project; to maximize the effectiveness of the ESF “North East Workforce Skills” programme by becoming the main point of contact for participants prior to attending their first training session at MTC.
The highest levels of post transaction support will be provided to clients, along with assisting delegates with training dates any pre-course information, following up enquiries and ensuring participants are fully aware of the programme details and participant commitment.
- Generous holiday allowance of 39 days (incl. basic allowance of 26 days, plus an additional 5 days over the Christmas break and 8 bank holidays.
- Fantastic Pension (Local Government Pension scheme)
- Company laptop with MS Teams and Skype for Business communication tools
- Agile working philosophy
- Supportive and friendly team
MTC Training along with a number of other partners are supporting the delivery of this project through to December 2023 and this post is being part funded by the European Social Fund.
As a Customer Service & Participant Engagement Assistant you will have:
- Effective communication - verbal, written and via Teams
- Organised & methodical
- Ability to prioritise workload across a variety of tasks
The University of Sunderland has been awarded the Time/ Sunday Times University of the Year for Social Inclusion for 2021, follow the link below to see why
An Inclusive Place to Work - University of Sunderland - YouTube
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