Customer Service

5 days ago

Harpenden, United Kingdom Lifestory Group Full time

What is a Customer Service & Facilities Assistant (Lifehost)?

Here at Lifestory we believe that it takes someone special to foster a community as well as ensuring the smooth running of one of our beautiful later living developments. "Lifehost" captures the combined lifestyle aspects of the role along with: facilities,hosting, safety and administration responsibilities. It's a diverse role with no two days the same, but what underpins success is sharing our passion for delivering exceptional service to our owners and tenants.

Our Lifehosts come from a range of backgrounds and industries, but to name a few examples you may currently be working as a:

- Cabin Crew Member for an Airline
- House Manager or Lodge Manager for a Retirement Living provider
- Customer Service Lead for a high-end Leisure, Hospitality or Retail Brand
- Sales or Estates Consultants from the Property Industry
- But what matters most is your positive disposition and passion for people._

**The Role**

**Location**:Harpenden

**Working hours**: 35 hours - between 8am - 6pm, Monday - Saturday

**Salary**: £22,500

**Region**: London / South East

The role of Lifehost supports the day-to-day management of the development resulting in the creation of a harmonious ambience where everything is geared to meet the needs and aspirations of those who live there.
This role will be the key interface between our apartment owners, renters and the Lifestory Group. You will develop lasting relationships with our residents and their families who will enjoy their homes, the community and the lifestyle. You will bring our ownersand tenants together to create strong communities within each development and deliver them a great customer experience
You will be the first person that everyone turns to for everything. From finding a cleaner, devising and organising social events such as monthly cream teas or summer BBQ's, providing information about ‘what's on' in the area and local walks as well as helpingwith many of the little things that life throws at them. You'll focus on fostering a warm, friendly and relaxed atmosphere.
You'll also be our ‘person on the ground'. The one who makes sure everything is ready for move-in day, ensures an effective maintenance service is provided, keeps the records and the events diary up to date and lets us know what's happening.
In addition to this, you will build a strong relationship with the Property Management company we work in partnership with to ensure the development is maintained to the highest standards.

**Requirements**:
We are looking for an intuitive personable person whose flexible, empathetic approach, warmth, and insight enables them to build relationships with all of our owners in the development. You'll be used to talking to people and using your instinct to go theextra mile.
Your professional, organised and proactive approach means that you strive to exceed expectations, always putting the customer first, taking a long term view and treating everyone with respect. Exceeding the expectations of our owners will be your focus, withthe support of the wider team. Motivation is important to us as you'll be able to prioritise work on your own initiative as well as react quickly to changing influences, but also contribute to the Lifestory Group.
You will have worked in a customer facing role, having delivered exceptional standards of service with a high level communication skills and interpersonal skills. You'll have a calm approach to pressured situations, using your initiative to find solutions.
In addition to this, you will be comfortable supporting the development, coordinating and supporting maintenance on the site, working with external contractors as well as internal Lifestory functions. To communicate effectively with both your internal and externalstakeholders as well as accessing the information needed to support our owners and tenants, you must have excellent IT skills with the ability to learn new systems quickly. Experience of Google Workspace is advantageous but not essential as training will beprovided.

**Benefits**

This is a full-time role that comes with a competitive salary and a fantastic range of benefits including:

- Enhanced annual leave
- Contributory pension
- Company bonus scheme
- Cashback health plan
- Extensive health and wellbeing support
- Life assurance
- Access to a variety of discounts

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