Customer Service Advisor

3 months ago


Harpenden, United Kingdom Red Door Recruitment Full time

We are currently recruiting for a Customer Service Advisor to join a dynamic and expanding company based in Harpenden.

This role is best described as like 'air traffic control’ - making sure the right engineer and the right piece of equipment is in the right place at the right time, tracking and recording all activity through the system until the job is closed.

**What’s in it for you?**
- **Salary: £24-25.5k**
- **Hours 9-5.30**
- 25 days holiday + BH’s
- Bonus potential
- Team nights out
- A sociable and supportive team

**Key Responsibilities**:

- Manage the system to ensure it is fully utilised, enabling the management of calls, jobs and the engineers’ time.
- Closing jobs on completion to enable invoicing to be generated on a monthly basis
- Efficient coordination and diary management of the engineers
- Liaising with clients to follow up on completed jobs to ensure customer satisfaction
- Managing and coordinating stock required out of the field, ensuring there is a good supply at all times
- Ensure all delivery charges for stock is invoiced to clients
- Supporting the Operations Director with installations, customer feedback, site visits, generating reports from the database and general admin support

**Person Specific**:

- A people person who enjoys customer service
- Excellent time management, can prioritise a busy workload
- Confident communication skills, good written and spoken English
- Good team player
- Can stay calm and collected under pressure
- Positive and friendly approach in order to fit in with a like-minded fun team

**Salary**: £24,000.00-£25,500.00 per year

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Work Location: In person

Reference ID: LW3325



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