Customer Service Specialist

6 months ago

Harpenden, United Kingdom Gowan USA Full time

Based in Harpenden, UK office, the International Customer Service Specialist will be responsible for advanced functions within Gowan’s Customer Service and Logistical activities. Demonstrates advanced problem solving and communication skills along with a very high level of attention to detail. Key resource for Gowan Sales professionals, external customer base and internal Supply Chain and Finance functions. Reports to Global Customer Service & Demand Manager.

**Duties and Responsibilities**:

- Receive and enter sales orders from customers in assigned territory.
- Serve as backup Customer Service for South America countries.
- Process sales orders by preparing shipments for export.
- Work with labeling specialist to ensure proper labeling.
- Work with carriers or forwarders to process shipment on vessel, air or truck.
- Ensure compliance of all exporting regulations and guidelines.
- Work with banks on letters of credit, documents on collection, international banking practices
- Work with international warehouses on orders, end of month inventory reconciliation and fees.
- Invoice customers, process additional documents needed such as packing list, certificate of analysis, certificates of origin, hazardous declaration forms, etc.
- Develop excellent familiarity with the Gowan computer system - JD Edwards-Enterprise One. Use this to generate reports to meet the special requests of each regional executive. Work with accounting to close and open months.
- Code invoices using TAP program.
- Collaborate with Gowan Crop Protection and their Regional Executives, Commercial Team Members (Product and Regulatory Managers) and other fundamental employees in the Gowan Group.

**Required Knowledge, Skills and Abilities**:

- Demonstrated ability to work with a wide range of people.
- Established ability to manage simultaneous urgent tasks.
- Able to work well under deadlines and pressures
- Must have excellent organizational skills and communication skills.
- Proven ability to perform analytical logistics studies.

**Required Qualifications**:

- Bachelor’s degree in Business Administration or Operations Management preferred but not mandatory.
- Experience in ERP, POS or Logistical work.
- Highly organized, self-directed, motivated person.
- Proficient in English, written and spoken

  • Customer Outcomes Specialist

    4 weeks ago

    Harpenden, Hertfordshire, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleWe are seeking a highly skilled Customer Outcomes Specialist to join our Client Success team. As a key member of the team, you will be responsible for delivering successful customer outcomes by working closely with internal stakeholders across all departments.You will have a proven track record of working in a fast-paced, scaling SaaS business,...

  • International Customer Service Specialist

    7 months ago

    Harpenden, United Kingdom Gowan USA Full time

    Based in Harpenden, UK office, the International Customer Service Specialist will be responsible for advanced functions within Gowan’s Customer Service and Logistical activities. Demonstrates advanced problem solving and communication skills along with a very high level of attention to detail. Key resource for Gowan Sales professionals, external customer...

  • Customer Success Executive

    2 weeks ago

    Harpenden, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company: Privately owned, HR-Tech, founded by a recognised industry leader in the space. A market-leading solution helping enterprise businesses connect more effectively with their staff. The Opportunity: This growing HR-Tech is looking to add to their Client Success team as part of their ongoing expansion! Join a fantastic, upbeat team and deliver...

  • Customer Success Executive

    2 months ago

    Harpenden, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Privately owned, HR-Tech, founded by a recognised industry leader in the space.A market-leading solution helping enterprise businesses connect more effectively with their staff.The Opportunity:This growing HR-Tech is looking to add to their Client Success team as part of their ongoing expansion! Join a fantastic, upbeat team and deliver customer...

  • Customer Success Executive

    2 months ago

    Harpenden, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Privately owned, HR-Tech, founded by a recognised industry leader in the space.A market-leading solution helping enterprise businesses connect more effectively with their staff.The Opportunity:This growing HR-Tech is looking to add to their Client Success team as part of their ongoing expansion! Join a fantastic, upbeat team and deliver customer...

  • Customer Success Executive

    2 months ago

    Harpenden, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Privately owned, HR-Tech, founded by a recognised industry leader in the space.A market-leading solution helping enterprise businesses connect more effectively with their staff.The Opportunity:This growing HR-Tech is looking to add to their Client Success team as part of their ongoing expansion! Join a fantastic, upbeat team and deliver customer...

  • Customer Success Strategic Partnership Lead

    4 weeks ago

    Harpenden, Hertfordshire, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Company Overview:ABR Talent is a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with a focus on growth engine roles such as Customer Success, Sales, Account Management, and Support.The Opportunity:We are seeking a skilled Customer Success Executive to join our Client Success team as part of our ongoing expansion. As a...

  • Customer Service Advisor

    6 months ago

    Harpenden, United Kingdom The Recruitment Index Full time

    Do you want to work in a supportive environment where you are recognised and rewarded for your contribution? - Do you enjoy helping customers? Recruitment Index are proud to represent our Harpenden based client, in the search for a customer focussed individual to join their friendly and vibrant team. Job Title: Customer Service Advisor **Salary**: Up to...

  • Customer Service Advisor

    7 months ago

    Harpenden, United Kingdom The Recruitment Index Full time

    Do you want to work in a supportive environment where you are recognised and rewarded for your contribution? - Do you enjoy helping customers? Recruitment Index are proud to represent our Harpenden based client, in the search for a customer focussed individual to join their friendly and vibrant team. Job Title: Customer Service Advisor **Salary**: Up to...

  • Customer Service Representative

    4 weeks ago

    Harpenden, Hertfordshire, United Kingdom Simmons Bakers Full time

    About the RoleAs a Customer Service Representative at Simmons Bakers, you will be responsible for delivering exceptional customer experiences in our bakery shop.Key ResponsibilitiesPrepare and serve a range of baked items and made-to-order food.Provide excellent customer service and support to our customers.RequirementsReliable character and ability to work...

  • Customer Service Coordinator

    7 months ago

    Harpenden, United Kingdom Red Door Recruitment Full time

    **Harpenden** **Up to £30k** **Mon-Fri: 9.30am-5.30pm** **Customer Service Coordinator** We are currently recruiting for a Customer Service Coordinator to join a dynamic and expanding company based in Harpenden. This role is best described as like 'air traffic control’ - making sure the right engineer and the right piece of equipment is in the right...

  • Customer Service Supervisor

    6 months ago

    Harpenden, United Kingdom Rothamsted Research Full time

    Overview Of RoleThe Customer Services Supervisor oversees the campus receptions and Customer Service Team. They are responsible for upholding high standards of customer service by ensuring our business processes, our physical spaces, and our team are developed and maintained. The post holder will report into the Operations Manager but will work closely with...

  • Customer Service Administrator

    6 months ago

    Harpenden, United Kingdom Red Door Recruitment Full time

    **Harpenden** **Up to £28k depending on experience** **Mon-Fri 9am-5.30pm, first 6 months is office based, then hybrid working on offer** A fantastic opportunity for an ambitious and organised individual looking to progress within a fast-moving company! Up to £28k salary, 25 days holiday with the potential for additional days and a great company to work...

  • Customer Service Advisor

    6 months ago

    Harpenden, United Kingdom Red Door Recruitment Full time

    We are currently recruiting for a Customer Service Advisor to join a dynamic and expanding company based in Harpenden. This role is best described as like 'air traffic control’ - making sure the right engineer and the right piece of equipment is in the right place at the right time, tracking and recording all activity through the system until the job is...

  • Customer Service Administrator

    6 months ago

    Harpenden, United Kingdom Red Door Recruitment Full time

    **Harpenden** **Up to £28k depending on experience** **Mon-Fri 9am-5.30pm, first 6 months is office based, then hybrid working on offer** A fantastic opportunity for an ambitious and organised individual looking to progress within a fast-moving company! Up to £28k salary, 25 days holiday with the potential for additional days and a great company to work...

  • Graduate Customer Service Adviser

    6 months ago

    Harpenden, United Kingdom The Recruitment Index Full time

    Do you want to work in a supportive environment where you are recognised and rewarded for your contribution? - Do you enjoy helping customers? Recruitment Index are proud to represent our Harpenden based client, in the search for a customer focussed individual to join their friendly and vibrant team. Job Title: Customer Service Advisor **Salary**: Up to...

  • Employee Engagement Specialist

    3 days ago

    Harpenden, Hertfordshire, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleThis Employee Engagement Specialist position involves working with clients to create, implement, execute, and assess business-wide employee surveys. The ideal candidate will be experienced in a customer success role, working with large enterprise clients, and be able to use insights gathered to work towards client objectives and grow the...

  • Customer Service Supervisor

    6 months ago

    Harpenden, United Kingdom Rothamsted Research Full time

    Overview Of Role- The Customer Services Supervisor is based at the campus receptions and works across all elements of the campus and with a variety of stakeholders. The post holder will be a first point of contact for all areas of the business and will consistently need to present, demonstrating excellent conduct and high standards in their role and...

  • Customer Success Executive

    2 weeks ago

    Harpenden, Hertfordshire, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Privately owned, HR-Tech, founded by a recognised industry leader in the space. A market-leading solution helping enterprise businesses connect more effectively with their staff. This growing HR-Tech is looking to add to their Client Success team as part of their ongoing expansion! Your supporting strategy team, insight team and sales team will support...

  • Customer Success Executive

    2 weeks ago

    Harpenden, Hertfordshire, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Privately owned, HR-Tech, founded by a recognised industry leader in the space. A market-leading solution helping enterprise businesses connect more effectively with their staff. This growing HR-Tech is looking to add to their Client Success team as part of their ongoing expansion! Your supporting strategy team, insight team and sales team will support...