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Customer Service Administrator
2 months ago
**Harpenden**
**Up to £28k depending on experience**
**Mon-Fri 9am-5.30pm, first 6 months is office based, then hybrid working on offer**
A fantastic opportunity for an ambitious and organised individual looking to progress within a fast-moving company Up to £28k salary, 25 days holiday with the potential for additional days and a great company to work for
We are recruiting for a Customer Service Administrator with previous client-facing experience. You will be working with large corporate clients and charities within the Human Resources and Employee Engagement sector.
**What’s in it for you?**
- Salary**:Up to £28k** depending on experience
- Hours: Mon-Fri 9am-5.30pm, **first 6 months is office based,** then hybrid working on offer
- 25 + 8 Bank Holidays
- Potential for annual bonus based on company performance
- Fantastic progression opportunities
- Flexible and relaxed environment
**Key Responsibilities for the Customer Service Administrator**:
- Support with on-boarding new clients
- Build a strong relationship with the key contacts, and act as the primary contact in relation to the account
- Lead clients through the customer journey and provide ongoing account support; from onboarding through to renewal/ end of contract
- Project management of client surveys and projects
- Internal management and development of client resources
- Maintain up-to-date client information in the CRM system
- Keep clients up to date with new platform features and ensure they are getting the most from the platform
**For this Customer Service Administrator role the employer is looking for**:
- At least 2 years’ experience working in a client-facing role, either supporting Account Managers or managing customer relationships
- Degree educated
- Confident and articulate manner, with excellent verbal and written communication skills
- Natural relationship builder, able to develop relationships at all levels in a business environment
- Proactive, with desire to get things done and go beyond the immediate task
- Willing to challenge colleagues and clients in a constructive manner to help clients make the most of the software
- Proficient in Excel, Word, and PowerPoint
- Confident using web-based technology
- Red Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website._
**Job Types**: Full-time, Permanent
**Salary**: Up to £28,000.00 per year
**Benefits**:
- Company pension
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Work Location: Hybrid remote in Harpenden
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