Band 2 Radiotherapy Receptionist

3 months ago

Birmingham, United Kingdom University Hospitals Birmingham Full time

**Job summary**:
Receptionist / Support Worker - Radiotherapy

The Radiotherapy service at QEHB, with circa 100 staff, provide approximately 4,500 new patients per year with world class radiotherapy treatments, the service is of the highest calibre and makes us one of the leading departments in the NHS.

Our amazing team provide first class care to our cancer patients who every day rely on us to support them during their treatment and our Receptionists / Support Workers are seen as pivotal in providing a warm welcome and a caring supportive service to our patients.

As a key member of the team, you will have an adaptable approach with the ability to prioritise an ever-changing workload, whilst maintaining a caring and helpful attitude.

The role includes providing care and support to our patients which will include personal care for patients who need it, including assisting with toileting, manual handling but also escorting patients around the department, answering their queries and liaising with ambulance services.

As a receptionist you will meet and greet patients, help book appointments, including clinics, and guide them around the department if needed. You will also contribute to the smooth running of the department by unloading stock, checking and tidying the linen and waiting areas and help in any areas that may need additional support.

**Main duties, tasks & skills required**:
We are looking for empathetic, compassionate, and caring people who will enjoy the support and care they will give our patients. You will be hands on, deal with stressed, poorly, tired, and vulnerable patients, who will look to you for kindness and support when they need it most.

The support part of the role is vital and will make up a large proportion of your day.

Option A) 30 hours

Option B) 22.5 hours

Option C) 37.5 hours

Please specify in your personal statement the working pattern you are interested in. All options require a flexible approach to the working hours of between 7.30am to 8pm, this in turn will make a difference to those patients and families who count on us during very difficult times.

To be successful in the role you will need to embrace our values of being KIND to our patients, relatives and colleagues, be CONNECTED by listening and responding, and be BOLD in your delivery of exceptional customer services.

In return you can expect to join a team who will be welcoming and supportive, who will train and develop you, and who will help you deliver the best possible care that we want for our patients.

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

**Job description**:
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:

- Educated to GCSE level (E)
- A good standard of English and Maths (E)

**Desirable**:

- NVQII in Customer Services or equivalent experience

**Experience**:
**Essential**:

- Experience of using computerised programs to extract information

**Desirable**:

- Experience of working within a healthcare setting
- Evidence of clerical/administrative experience

**Additional Criteria**:
**Essential**:

- Good communication skills
- The ability to follow instructions and requests
- To be able to produce accurate documentation
- Must be able to efficiently respond to the needs others
- Reliability
- Flexibility
- To be able to work as part of a team
- Good people skills
- The department regularly works extended hours and the post-holder will be asked to provide cover between the hours of 7:30am and 8pm plus some bank holidays allocated on a rota basis.

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