Band 2 receptionist

6 months ago

Birmingham, United Kingdom University Hospitals Birmingham Full time

**Job summary**:
Band 2 Clinic Receptionist/Prep Clerk

Multiple Positions available:
37.5 hour Permanent post at Heartlands Hospital

22.5 hour Permanent post at Heartlands Hospital

22,383 pro-rata

An opportunity has arisen for Band 2 Receptionists/Admin clerks to join the busy teams in Outpatients. The posts are to cover reception, prepare notes and book appointments for clinics.

We are looking for enthusiastic, committed, motivated individuals with excellent communication skills.

The hours are 7.30am-7.30pm, Monday to Saturday on a rota basis therefore, flexibility will be required to cover hours anywhere between these times.

The posts are based at one hospital site, but the post holder may be required to work at any of our 4 sites if the service need arises. Attention should be drawn to the requirements contained in the Person Specification for the roles.

Please contact Joanna Rheeston, Reception Service Manager, if you require further information on 0121 424 3478.

**Main duties, tasks & skills required**:
**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

**Job description**:
Communication:

- Liaise with clinical and non - clinical staff, Patients and service users
- Accurately record telephone messages and other enquiries and refer as appropriate
- Provide effective communication and problem solving both face to face and via telephone
- Be sympathetic and sensitive to the requirements of staff, Patients and service users when communicating by telephone or face to face, including dealing with a difficult situation
- Attend admin team/departmental meetings on a regular basis. Contribute to building effective teamwork in exchanging views, ideas and communicating effectively

Analytic and Judgemental Skills/Freedom to Act:

- Signpost patients appropriately to relevant departments
- Ability to recognise situations that should be referred on to the Supervisor/Line Manager and take prompt and appropriate action for example delay in clinics

Planning and Organisational Skills:

- Organise own day-to-day work tasks showing an ability to prioritise in order to achieve set timescales
- Organise patient records appropriately, ensuring notes are in good order and are available prior to clinic by checking against clinic list

Patient Client Care:

- Enter/amend patient details onto relevant systems
- Track patients who do not attend their appointment and report as required
- Provide patients with support, non-clinical advice and information on a range of issues including appointment queries, delays to appointment times
- Explain all relevant administrative procedures to patient to include for example booking follow up appointments, arranging transport and travel expenses

Policy and Service Responsibilities:

- Work within and keep up to date with National and Trust legislation, guidelines, policies, procedures, protocols and code of conduct relating to own role
- Participate in and contribute to the effective introduction of new systems and initiatives leading to the improvement and development of patient services

Responsibility for Financial and Physical Resources:

- Have a personal duty of care for all equipment and resources used
- Maintain stock control of stationery/clinical supplies

Responsibility for Information:

- Accurately input data/confidential data using a variety of Trust IT systems in a timely way
- Prepare and scan information onto the Trust IT systems as required
- Ensure all information held is kept up to date and available
- Maintain a confidential and efficient filing and maintenance system
- Be responsible for the quality of information
- Photocopy and distribute documents as required
- Shred and destroy confidential do

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