Band 2 Receptionist

3 months ago

Birmingham, United Kingdom University Hospitals Birmingham Full time

**Job summary**:
Band 2 Receptionist/administrator 37.5 hours (permanent)

Diabetes and Endocrine out-patients

An opportunity has arisen for a Receptionist /administrator to join our existing administration team based at the Diabetes and Endocrine centre at Birmingham Heartlands Hospital.

The role requires an individual who can effectively communicate and manage a highly detailed and varied workload. You must have excellent communication skills in dealing with members of the public and staff at all levels

To be considered; you must have NHS experience working as a receptionist/administrator, must be familiar with Oceano, Optims, portal, and ERHA, and have a good general education

**Main duties, tasks & skills required**:

- First point of contact for patients / visitors
- Dealing with patients on arrival for clinic and booking them into and out of clinic
- Schedule patients into clinics using the criteria set out by the trust and the clinical speciality
- Processing patient appointment attendance using a variety of hospital information systems
- Dealing with telephone queries from patients or staff, GP's
- Making, amending, cancelling appointments
- To exercise initiative and judgement based on acquired knowledge and experience when

dealing with enquires
- To assist colleagues as directed by the line manager in times of pressure of work
- Maintain filing system where necessary
- Arranging translation for patients
- Photocopying
- Maintain confidentiality at all times in accordance with Calidicott guidelines and Data

Protection Act

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

**Job description**:
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:

- Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4

**Experience**:
**Essential**:

- Experience of dealing with the Public/Customer service experience
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
- Experience of using IT systems
- Experience of working in a busy office / customer care environment

**Desirable**:

- Experience of working in Healthcare

**Additional Criteria**:
**Essential**:

- Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Standard keyboard / IT skills
- Good organisation skills and ability to multitask
- Good time management skills
- Ability to deal professionally with enquiries from staff, service users and stakeholders
- Ability to problem solve
- Ability to pay attention to detail where there are predictable interruptions to the work pattern
- Ability to deal with stressful situations and sensitive issues

**Desirable**:

- Ability to handle cash

**Disclosure and Barring Service Check**:

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