![University Hospitals Birmingham](https://media.trabajo.org/img/noimg.jpg)
Band 2 Receptionist
3 months ago
**Job summary**:
Applications are invited for the post of Receptionist in the NIHR/WT Clinical Research Facility (CRF), Queen Elizabeth Hospital Birmingham.
The post holder will have direct responsibility for the smooth running of a busy and complex outpatient Reception and will be the first point of contact for patients and visitors to the department.
**Main duties, tasks & skills required**:
The role will involve liaising with staff at all levels, including Consultants, nursing, secretarial and administrative staff to ensure the smooth running of the CRF.
The successful applicant will:
- Be polite and courteous at all times, with a strong focus on customer service
- Be flexible to the needs of the department
- Have good computer / IT skills
- Show strong communication skills and be able to work in a team as well as using own initiative
Hours of work - 9am-5pm, Monday-Friday
**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.
Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.
UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.
**Job description**:
*Please Note : For a specific detailed job description for this vacancy, please see attached Job Description*
**Person specification**:
**Qualifications**:
**Essential**:
Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
**Experience**:
**Essential**:
Experience of dealing with the Public/Customer service experience
Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
Experience of using IT systems
Experience of working in a busy office / customer care environment
**Disclosure and Barring Service Check**:
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