Band 2 Radiotherapy Receptionist/support Worker

6 months ago

Birmingham, United Kingdom University Hospitals Birmingham Full time

**Job summary**:
Radiotherapy at University Hospital Birmingham is a large outpatient department based at the Queen Elizabeth site in both the Heritage building and the new Harborne Hospital building. This amazing team provide first class care to over 250 cancer patients every day who rely on us to support them during their treatment.

As demands on this service grows, we need to expand the front of house team to best support our clinical colleagues in the delivery of this critical care.

As a key member of this team, you will see a varied workload of administration and patient care duties to include providing a comprehensive and efficient reception and booking service. An adaptable approach with the ability to prioritise an ever-changing workload whilst maintaining a caring and helpful attitude underpins everything we do.

The role includes providing care and support to our patients. This includes some personal care for patients who need it which includes assisting with toileting, manual handling but also escorting patients around the department, answering their queries and liaising with ambulance services. The role also involves contributing to the smooth running of the department e.g. unloading stock, checking and tidying the linen and waiting areas. In addition, the role involves working on a busy reception desk and some administrative duties such as clinic bookings.

**Main duties, tasks & skills required**:
Option A) 30 hours / week - Monday, Tuesday, Wednesday, Thursday, Friday 12noon - 6pm (or on occasion 2pm - 8pm depending on service needs),

Option B) 22.5 hours/ week - Wednesday, Thursday, Friday 3 x 7.5 hour days, 10am - 6pm (or on occasion 12noon - 8pm)

Option C) 37.5 hours / week in a compressed working week of 8am - 6pm (with an occasional 10am - 8pm) per day on Monday, Tuesday, Wednesday and Friday's.

Please specify in your personal statement the working pattern you are interested in.

All options require a flexible approach to the working hours of between 7.30am to 8pm - this in turn will make a difference to those patients and families who count on us during very difficult times.

Success in this role will see you embrace our values of being KIND to our patients, relatives and colleagues. You will CONNECT by listening and responding. You will be BOLD in your delivery of customer services.

In return you can expect to join a team who will welcome and support you through those daunting few weeks. From there you can expect regular support from Carol Cole - PA to Radiotherapy department who will provide ongoing training to achieve your career goals.

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

**Job description**:
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:

- Educated to GCSE level
- A good standard of English and Maths

**Desirable**:

- NVQII in Customer Services or equivalent experience

**Experience**:
**Essential**:

- Experience of using computerised programs to extract information

**Desirable**:

- Experience of working within a healthcare setting
- Evidence of clerical/administrative experience

**Additional Criteria**:
**Essential**:

- Good communication skills
- The ability to follow instructions and requests
- To be able to produce accurate documentation
- Must be able to efficiently respond to the needs others
- Reliability
- Flexibility
- To be able to work as part of a team
- Good people skills
- The department regularly works extended hours and the post-holder will be asked to provide cover between the hours of 7:30am and

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