Complaints Resolution Officer
2 weeks ago
Newham
£25 Per Hour
I am recruiting for a local authority who is looking for someone to investigate and respond to all Member Enquiries, Stage 1, stage 2 complaints and Housing Ombudsman cases.
Job Role
1. To be responsible for dealing effectively with the corporate complaints, Members enquiries and Ombudsman enquiries.
2. To work as part of a team to deliver high quality responses to customers complaints and enquiries.
3. To develop and maintain good relations with service areas and partner agencies
4. Promote a positive image of the Council and to enhance its reputation.
5. To take a lead role on a specific area of work or projects on behalf of the Manager
Key Tasks and Accountabilities
To be responsible for dealing effectively with the corporate complaints, Members enquiries and Ombudsman enquiries.
To provide advice and guidance to staff, stakeholders and members of the public on all aspects of work covered by the team.
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