Complaints Officer

3 weeks ago


London, United Kingdom Page Personnel - UK Full time

Complaints Officer role within a digital Bank
- Hybrid / Remote role - Banking, Compliant Handling

**About Our Client**:
Our client is a well-established entity in the financial services industry, headquartered in London. With a sizeable team spread across various departments, it is a leading player in the market, committed to delivering top-tier services to its valued customers.
- Efficiently handling and resolving a wide range of customer complaints related to banking and financial services.
- Escalating complex complaints to appropriate departments for resolution.
- Maintaining accurate records of complaints and resolutions in the company's database.
- Collaborating with team members to share knowledge and improve processes.
- Ensuring compliance with company policies and financial services industry regulations.
- Providing exceptional customer service to maintain client satisfaction.
- Conducting root cause analyses of complaints to help prevent future issues.
- Assisting in the development of complaint handling procedures and standards.

**The Successful Applicant**:
A successful 'Complaints Officer' should have:

- A strong understanding of banking and financial services.
- Excellent problem-solving skills to effectively handle and resolve complaints.
- Exceptional communication skills to liaise with customers and team members.
- A commitment to delivering high-quality customer service.
- Knowledge of complaint handling procedures and standards.
- Proficiency in using computer software and databases to record information.

**What's on Offer**:

- A competitive daily rate.
- The chance to work within an established entity in the financial services industry.
- An inclusive and supportive company culture.
- The opportunity to gain experience in resolving complex complaints within the banking sector.
- Contact
- Rob Cope
- Quote job ref
- JN-022024-6321821
- Phone number
- +44 207 776 5935


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