Administrative Officer

3 weeks ago


Westminster Greater London, United Kingdom Teqniq Limited Full time

Teqniq is searching for a *Administrative Officer – Complaints* to work in the public sector.36 hours per week.3 months contract.09:00-17:00*Job Description:*As an Administrative Officer in the Complaints Team, you'll report to the Complaints Team Manager, based in one of Westminster City Council's offices, for a minimum of three days per week.Your role within the Complaints Team will involve handling various administrative tasks related to complaints. This includes engaging with our residents via telephone, email, and formal written correspondence.Your responsibilities will encompass logging new complaints, processing compensation claims, and responding to complaints and enquiries from elected members. Letter writing and meticulous attention to detail are crucial aspects of this role.Skills required.1. Customer focus2. Attention to detail3. Strong letter writing skills4. Task-driven approach5. Collaborative workingScreening questions criteriaCan you provide examples of your experience in resolving complaints effectively?How have you demonstrated your proficiency in letter writing in previous roles?Can you discuss your experience in completing various administrative tasks related to complaint management?How have you delivered exceptional customer service in your previous roles, particularly in handling complaints?Can you provide a specific example where you effectively utilized your skills in complaint resolution, letter writing, administrative tasks, and customer service to achieve a positive outcome?TEQ-0524-RQ1263333IND2*Disclaimer*: On applying for this vacancy, you agree that your personal details will be passed onto our client, (or any third parties we have dealings with) for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify teqniq of any hirer who I do not want my details to be passed onto.Job Types: Full-time, Temporary contractPay: £17.42 per hour


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