Complaints and Correspondence Officer

2 months ago

London, United Kingdom Colbern Limited Full time

936061-9679-2450 23.2

Complaints and Correspondence Officer
Lewisham
Contract
£19.05 per hour

Our client is looking for an experienced Complaints and Correspondence Officer

Six month fixed term contract. Must be able to work form the office at least 2 days per week.
- To produce information pertaining to the services offered by Housing Services
- To deliver an effective and responsive ‘communications, enquiries and complaints’ service

to all customers for the whole of Group
- To provide management and monitoring of the processing of complaints and official

correspondence to Housing Services
- To effectively liaise with Corporate Complaints in ensuring all corporate targets are met
- To lead and manage specific Housing Projects
- To provide accurate and timely reporting information in respect of complaints and enquiries

performance
- To support the continuous improvement of Housing Services via the implementation of

projects and the effective management of complaints, enquiries and correspondence
- To produce draft responses for complaints and FOIs received against Housing Services

An ability to use diverse systems and software and IT packages S
An ability to produce excellent written work that caters for all levels of communication ability
An ability to set up project plans, identify resources and undertake targeted projects through to a
conclusion
An ability to negotiate and communicate with a range of colleagues, peers and Managers
An ability to manage conflicting priorities, working flexibly and ensuring all targets are met
Ability to manage a project from planning stage to conclusion, including management of resources
(including people)
An ability to write reports to Senior Managers
An ability to use communication technology to provide project updates
Experience
Experience of working with or alongside Housing Options Solutions S
Experience of producing written content for a wide and varied audience S
Experience of incepting projects and seeing them to a finish S
Experience of delivering simple training and instruction sessions
Experience of working in a customer demand led business in the public or private sector S

The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients
are an equal opportunities employer.

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