Freedom of Information

1 week ago

London, United Kingdom Allen Lane Full time

My client, an Independent Parliamentary body seek a Freedom of Information & Correspondance Officer.

This role will be responsible for coordinating and assisting with all correspondence between MPs, the public and the organisation. This includes FOI requests, Environmental Information Regulations (EIR) and Subject Access Requests (SAR), general correspondence,complaints and whistleblowing. The organisation handles over 1000 pieces of correspondence and over 100 FOI requests each year.

**Main responsibilities**:
This role includes the following main areas of responsibility:
**Correspondence**
- Log and acknowledge all correspondence and assign to the relevant teams for a response.
- Monitor all progress on correspondence cases and follow-up with teams as response deadlines approach.
- Support teams with guidance through the process and escalate issues and higher risk items to management.
- Respond to telephone calls, including the whistle-blower Hotline, ensuring calls are answered promptly and callers are taken seriously and recorded accurately.
- Log and allocate complaints and support those handling them with briefings and guidance as required.

**FOI/EIR/SAR**
- Log, acknowledge and allocate FOI requests to relevant teams; monitor workload and progress to ensure requests are delivered to deadline and meet high quality standards.
- Manage communications with requesters, providing good customer service and keeping them informed. Send out final responses, redacting documents as required.
- Put together background minutes of FOI case histories for Directors undertaking FOI internal reviews, monitor progress, and draft/send final responses to internal reviews.
- Handle Subject Access Requests made under the Data Protection Act - work with teams to identify information, monitor progress, extract/redact information in scope, secure documents, draft and send out SAR responses and documents.

**Skills & knowledge required** (Essential)
- Experience in either FOI, correspondence, complaints, customer service or similar types of roles
- Strong attention to detail, and an organised, methodical approach.
- Good oral and written communication skills, including the ability to draft clear, accurate correspondence and communicate well on the phone
- Can understand an organisation’s purpose and the current affairs landscape to spot potential issues and reputational risks and use good judgment to flag and escalate them
- Strong inter-personal skills with the confidence to communicate effectively at all levels.
- A flexible, proactive approach to manage their day-to-day work, responding quickly and positively to emerging issues

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