Correspondence Officer

2 weeks ago

London, United Kingdom Department for Levelling Up, Housing and Communities Full time

**Details**:
**Reference number**:

- 274547**Salary**:

- £25,324- £28,412 (London) or £25,324 (National)**Job grade**:

- Executive Officer**Contract type**:

- Permanent**Business area**:

- Policy Unit and Private Office**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 6Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Bristol, LondonAbout the job

**Job summary**:
The Department for Levelling Up, Housing and Communities is driving forward the Government’s key priority to level up every part of the United Kingdom, creating opportunity for everyone, regardless of where they live, and putting UK citizens at the heart of our work.

We aim to provide quick and helpful answers to correspondence and parliamentary questions. The Parliamentary and Correspondence teams handle the department’s replies to correspondence and parliamentary questions on behalf of Ministers, and we are looking for eight Parliamentary and Correspondence Officers to oversee and boost our performance. Each role will hold responsibility for a specific sub-team within the unit, working in either Ministerial correspondence, public correspondence or correspondence digital operations.

**Job description**:
Responsibilities could include:

- Working with policy teams and ministerial offices to draft high quality replies to ministerial and public correspondence.
- Managing casework to ensure responses are sent within 20 working days.
- Ensuring that casework is accurately logged, processed, and tracked via our online casework management system.
- Successfully managing the transfer of correspondence to other departments and managing the contribution or transfer requests received by our department.
- Supporting the maintenance of our case management system, including the training of users across the department.
- Opportunities to support and potentially manage small scale digital projects.

**Person specification**:

- Confident writers with a keen eye for detail.
- Proactive and able to manage their time effectively.
- Able to deliver at pace and manage multiple cases at once.
- Keen interest in policy developments.
- Confident in building positive working relationships with a wide range of teams and other Government departments.
- Essential criteria:
- Excellent written English and communication skills, including meticulous grammar, spelling and punctuation.
- Working knowledge of MS Office systems.
- Desirable criteria:
- An interest in current affairs.
- Some knowledge of Parliament.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Communicating and Influencing
- Managing a Quality Service
- Delivering at Pace

**Benefits**:

- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours.**We are for everyone**

**We would strongly recommend that applicants get in touch with the vacancy manager to find out more information about this role.**

We are for everyone

DLUHC want to bring in a diverse workforce at all levels.

Most of our campaigns utilise multiple assessors and so it is possible that each of your answers would be viewed by different assessors.
- The assessor won’t be reading your answers sequentially.
- Do not assume that the same assessors will have read all of your answers.
- If talking about something in your first answer, make sure that you write the second answer as if you had not written the first (and so on)

**At sift, we will be assessing**

Behaviour 1 (lead behaviour) - Managing a Quality Service

Behaviour 2 - Delivering at Pace

Behaviour 3 - Communicating and Influencing

There is a 250 word limit per question.

In full the campaign will test the below Success Profile Elements:
Behaviours: (Managing a Quality Service, Delivering at Pace, Communicating and Influencing)

Ability: (Yes)

Strengths: (Yes)

**EO salary**
- ** The salary for this role is £28,412 (London) or £25,324 (National).**:
**BENEFITS**:
**Transfers across the Civil Service on or after 4 October 2018**:
**GEOGRAPHICAL LOCATION**:

- London
- Bristol

**SIFT AND INTERVIEW DATES**:
Sifting is envisaged to take place W/C 10/04/23 with interview dates to be confirmed. All interviews are currently being held remotely via videocall.

**RESERVE LIST**:
**CTC (Counter-terrorism Clearance)**:
**Important note**

**Internal Fraud Database**

For more information please see
- Internal Fraud Register

Feedback will only be provided if you attend an interview or assessment.**Security**:
- See our vetting charter (opens in a new window).- People working with government assets mu

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