Senior Complaints Officer
3 weeks ago
Senior Complaints Officer
Based in Westminster
Office based/Hybrid. 3 days in 2 days remote potentially.
£24.53per hour PAYE
Manage and draft responses to Enquiries from Cabinet members, MPs, and the Ombudsman, meeting deadlines and maintaining quality standards.
Assist in creating case files for the Housing Ombudsman and managing recommendations from final determination reports.
Maintain the complaints system, ensuring timely recording of complaints and enquiries, and support officers in utilising the complaints database.
Monitor and report on performance of the complaints and enquiries service, conducting monitoring and auditing tasks as directed.
Coordinate information within the Housing Team to ensure comprehensive responses to complaints and enquiries, meeting Council and Ombudsman requirements.
Provide an overview of contract performance for complaints and enquiries, monitoring relevant information #J-18808-Ljbffr
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