Senior Complaints Officer
2 weeks ago
Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a Senior Complaints Officer on a 3 months contract initially with a possibility of further extension. Role Overview:The Senior Complaints Officer will be a key player in managing and responding to complex housing complaints, ensuring effective resolution, and maintaining high service standards.Main Responsibilities: Serve as the primary point of contact for residents raising complaints or enquiries, offering frontline housing information and advice.Manage and draft responses to enquiries from Cabinet members, MPs, and the Ombudsman, meeting deadlines and maintaining quality standards. Assist in creating case files for the Housing Ombudsman and managing recommendations from final determination reports.Maintain the complaints system, ensuring timely recording of complaints and enquiries, and support officers in utilizing the complaints database.Monitor and report on performance of the complaints and enquiries service, conducting monitoring and auditing tasks as directed.Coordinate information within the Housing Team to ensure comprehensive responses to complaints and enquiries, meeting client's and Ombudsman requirements.Provide an overview of contract performance for complaints and enquiries, monitoring relevant information.We are looking for someone who is currently or recently worked in a local authority dealing with complaints and queries. Candidates will need excellent communication skills- written and verbal. You will be preparing and sending written responses.If this sounds good to you, please apply for immediate contact or call Inesa directly
-
Senior Complaints Officer
1 month ago
City of Westminster, United Kingdom Coyles Full timeOne of our local authority clients are currently recruiting for a Senior Complaints Officer. This is a temporary contract for 2 months with possible further extension based on budget and performance.Main Purpose of Post/Job SummaryThe Senior Complaints Officer will be a key player in managing and responding to complex housing complaints, ensuring effective...
-
Senior Complaints Officer
2 weeks ago
City of Westminster, United Kingdom Aatom Recruitment Full timeWorking on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a Senior Complaints Officer on a 3 months contract initially with a possibility of further extension. Role Overview:The Senior Complaints Officer will be a key player in managing and responding to complex housing complaints, ensuring effective resolution, and maintaining high...
-
Senior Complaints Officer
1 month ago
City of Westminster, United Kingdom Novax Recruitment Ltd Full timeJob Title: Senior Complaints OfficerLocation: WestminsterSalary / Pay Rate: £29 P/H (Umbrella)Job Type: TemporaryThe RoleWe are looking for someone who is currently or recently worked in a local authority dealing with complaints and queries. Candidates will need excellent communication skills- written and verbal. They will be preparing and sending written...
-
Senior Complaints Officer
1 month ago
City of Westminster, United Kingdom AKTON Resourcing Ltd Full timeSenior Complaints OfficerWestminster I am recruiting for a local authority who is looking for someone to play a vital part in helping to support the team manage and respond to complaints.You will support the Complaints and Service Improvement Team with incoming complex housing complaints (Stage 2), including prioritising and responding to enquiries,...
-
Senior Complaints Officer
1 month ago
City of Westminster, United Kingdom AKTON Resourcing Ltd Full timeSenior Complaints OfficerWestminster I am recruiting for a local authority who is looking for someone to play a vital part in helping to support the team manage and respond to complaints.You will support the Complaints and Service Improvement Team with incoming complex housing complaints (Stage 2), including prioritising and responding to enquiries,...
-
Senior Complaints Officer
2 weeks ago
Westminster, United Kingdom AKTON Resourcing Ltd Full timeSenior Complaints Officer Westminster I am recruiting for a local authority who is looking for someone to play a vital part in helping to support the team manage and respond to complaints. You will support the Complaints and Service Improvement Team with incoming complex housing complaints (Stage 2), including prioritising and responding to enquiries,...
-
Senior Complaints Officer
4 weeks ago
Westminster, United Kingdom Daniel Owen- UK Full timeRQ1217273_1709805072 Posted: 07/03/2024 - £24.53 - £25.53 per hour - Westminster, London - TEMPORARY Senior Complaints Officer Monday-Friday 09:00am - 17:00pm Temporary on going contract **General Job Responsibilities**: - The post holder will play a vital part in helping to support the team manage and respond to complaints. - Support the Complaints and...
-
Administrative Officer
4 weeks ago
City of Westminster, United Kingdom AKTON Resourcing Ltd Full timeAdministrative Officer - ComplaintsWestminster I am recruiting for a local authority who is looking for a administrative Officer to work in the Complaints Team, you'll report to the Complaints Team Manager, based in the Council's offices, for a minimum of three days per week. Your role within the Complaints Team will involve handling various administrative...
-
Administrative Officer
4 weeks ago
City of Westminster, United Kingdom AKTON Resourcing Ltd Full timeAdministrative Officer - ComplaintsWestminster I am recruiting for a local authority who is looking for a administrative Officer to work in the Complaints Team, you'll report to the Complaints Team Manager, based in the Council's offices, for a minimum of three days per week. Your role within the Complaints Team will involve handling various administrative...
-
Senior Complaints Officer
1 month ago
Westminster, United Kingdom City of Westminster Council Full time**About Us**: **THE EXTRAORDINARY STORY OF SERENA’S VISION** Growth Planning and Housing in Westminster City Council is a world of extraordinary stories. Where innovative and open-minded people bring everything to the cause. Even expertise from surprising places. Take Serena. She is an absolute force of nature at the heart of our Church Street...
-
Administrative Officer
2 days ago
City of Westminster, United Kingdom Aatom Recruitment Full timeWorking on behalf of a Local Authority, Aatom Recruitment has a new opportunity for an Administrative Officer - Housing Complaints on a 3 months contract initially with a possibility of further extension.As an Administrative Officer in the Complaints Team, you'll report to the Complaints Team Manager, based in one of the offices, for a minimum of three days...
-
Administrative Officer
1 day ago
City of Westminster, United Kingdom Aatom Recruitment Full timeWorking on behalf of a Local Authority, Aatom Recruitment has a new opportunity for an Administrative Officer - Housing Complaints on a 3 months contract initially with a possibility of further extension.As an Administrative Officer in the Complaints Team, you'll report to the Complaints Team Manager, based in one of the offices, for a minimum of three days...
-
Senior Complaints Officer
1 month ago
Westminster, Greater London, United Kingdom Coyles Full timeOne of our local authority clients are currently recruiting for a Senior Complaints Officer. This is a temporary contract for 2 months with possible further extension based on budget and performance. Main Purpose of Post/Job Summary The Senior Complaints Officer will be a key player in managing and responding to complex housing complaints, ensuring...
-
Complaints Officer
4 weeks ago
Westminster, United Kingdom Deekay Technical Full timeNote: it's more of an admin role. As a Complaints Officer, you'll report to a Complaints Team Manager, based in one of Westminster City Council's offices for a minimum of three days per week. Your role within the complaints team will involve handling various administrative tasks related to complaints. Rate: £17.42 Umbrella **Job Types**: Full-time,...
-
Senior Complaints Officer
1 month ago
Westminster, Greater London, United Kingdom Akton Recruitment Full timeSenior Complaints Officer Westminster I am recruiting for a local authority who is looking for someone to play a vital part in helping to support the team manage and respond to complaints. You will support the Complaints and Service Improvement Team with incoming complex housing complaints (Stage 2), including prioritising and responding to enquiries,...
-
Complaints Officer
2 weeks ago
City of London, United Kingdom Service Care Solutions Full timeJob Title: Complaints HandlerLocations: Lewisham SE1 , hybrid working once trained (4-6 weeks office based)Contract Type: 6 months tempWork Pattern: Monday-Friday 35 hours per week Start Date: ASAPJob role - The Complaints role is pivotal to the success of delivering a first-class customer experience. This role is central to the seamless management and...
-
Administrative Officer
2 weeks ago
Westminster, United Kingdom AKTON Resourcing Ltd Full timeAdministrative Officer - Complaints Westminster I am recruiting for a local authority who is looking for a administrative Officer to work in the Complaints Team, you'll report to the Complaints Team Manager, based in the Council's offices, for a minimum of three days per week. Your role within the Complaints Team will involve handling various...
-
Complaints Administrator
2 days ago
City of Westminster, United Kingdom Daniel Owen Ltd Full timeComplaints Administrator Temporary on going Monday - Friday Office based £17.42per hour Your role within the Complaints Team will involve handling various administrative tasks related to complaints. This includes engaging with our residents via telephone, email, and formal written correspondence. Your responsibilities will encompass logging new...
-
Senior Complaints Officer
1 month ago
Westminster, Greater London, United Kingdom Aatom Recruitment Full timeWorking on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a Senior Complaints Officer for Housing Services on a 3 months contract with a possibility of further extension. The post holder will play a vital part in helping to support the team manage and respond to complaints. Support the Complaints and Service Improvement Team...
-
Administrative Officer
3 weeks ago
Westminster, Greater London, United Kingdom Akton Recruitment Full timeAdministrative Officer - Complaints Westminster I am recruiting for a local authority who is looking for a administrative Officer to work in the Complaints Team, you'll report to the Complaints Team Manager, based in the Council's offices, for a minimum of three days per week. Your role within the Complaints Team will involve handling various...