Complaints Officer
1 month ago
Locations: Lewisham SE1 , hybrid working once trained (4-6 weeks office based)
Contract Type: 6 months temp
Work Pattern: Monday-Friday 35 hours per week
Start Date: ASAP
Job role -
The Complaints role is pivotal to the success of delivering a first-class customer experience. This role is central to the seamless management and delivery of the overall complaints & Insight function. As brand ambassador for the team you will work with our customers, internal and external stakeholders to ensure complaints handling excellence that facilitates early resolution and embraces continuous service improvement. As Complaints Officer you will:
The responsibility for the Repairs Service complaints performance ensuring we meet KPI's.
To provide and promote a professional and good quality service to both internal and external customers.
To deal with all Repair Service focused complaints in a professional manner, following them up on completion to ensure customer satisfaction and prevent escalation and negotiating and managing resolutions.
To ensure all complaint responses to Informal, stage 1, 2 and 3 complaints, General Enquiries, MP, Mayoral, Councillor, Premature Ombudsman, Ombudsman, Freedom of Information and Chief Executive Enquiries are provided to the customer within required timescales.
To allocate all Repairs Service related complaints, enquiries and comments. Review background, complaints history and systems to ensure allocation to Investigating Officer (IO). Following up where necessary and reporting direct to management/senior management as and when issues arise.
Candidate profile -
Experience of working within a complaint's resolution environment
A wealth of experience about how to delight customers and manage expectations.
A understanding of social housing sector.
A 'can-do' attitude and solutions-driven, innovative approach that has successfully modernised services.
A desire to engage with customers, teams and stakeholders to champion the service and be a valued member of the team.
Be confident with strong communication skills, and excellent written skills
An understanding of how to manage difficult conversations face to face and by telephone
Experience of carrying out research and presenting written arguments in a concise but compelling way.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Lewis at Service Care Solutions on (phone number removed) or send an E-Mail to Lewis.Hodson
We have other current jobs related to this field that you can find below
-
Complaints Officer
4 days ago
City of Westminster, Greater London, United Kingdom Deekay Technical Full timeNote: it's more of an admin role.As a Complaints Officer, you'll report to a Complaints Team Manager, based in one of Westminster City Council's offices for a minimum of three days per week. Your role within the complaints team will involve handling various administrative tasks related to complaints.Rate: £17.42 UmbrellaJob Types: Full-time, Temporary...
-
Complaints Officer
5 days ago
City of London, Greater London, United Kingdom Service Care Solutions Ltd Full timeJob Title: Complaints Handler Locations: Lewisham SE1 , hybrid working once trained (4-6 weeks office based) Contract Type : 6 months temp Work Pattern: Monday-Friday 35 hours per week Start Date: ASAP Job role - The Complaints role is pivotal to the success of delivering a first-class customer experience. This role is central to the seamless...
-
Complaints Officer
4 days ago
City of London, Greater London, United Kingdom Daniel Owen Ltd Full timeHousing Complaints / Resolutions Officer Role to start ASAP Stage 2 Complaints (experience required) SE London Hybrid Working - 1 day in the office a week Temp to Perm Role Dealing with stage 1 and stage 2 complaints Leading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance...
-
Senior Complaints Officer
2 months ago
City of Westminster, United Kingdom Daniel Owen Ltd Full timeSenior Complaints Officer Based in Westminster Office based/Hybrid. 3 days in 2 days remote potentially. £24.53per hour PAYE We are looking for someone who is currently or recently worked in a local authority dealing with complaints and queries. Candidates will need excellent communication skills- written and verbal. They will be preparing and sending...
-
Administrative Officer
2 months ago
City of Westminster, United Kingdom AKTON Resourcing Ltd Full timeAdministrative Officer - ComplaintsWestminster I am recruiting for a local authority who is looking for a administrative Officer to work in the Complaints Team, you'll report to the Complaints Team Manager, based in the Council's offices, for a minimum of three days per week. Your role within the Complaints Team will involve handling various administrative...
-
Administrative Officer
2 months ago
City of Westminster, United Kingdom AKTON Resourcing Ltd Full timeAdministrative Officer - ComplaintsWestminster I am recruiting for a local authority who is looking for a administrative Officer to work in the Complaints Team, you'll report to the Complaints Team Manager, based in the Council's offices, for a minimum of three days per week. Your role within the Complaints Team will involve handling various administrative...
-
Senior Complaints Officer
1 month ago
City of Westminster, United Kingdom Aatom Recruitment Full timeWorking on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a Senior Complaints Officer on a 3 months contract initially with a possibility of further extension. Role Overview:The Senior Complaints Officer will be a key player in managing and responding to complex housing complaints, ensuring effective resolution, and maintaining high...
-
Senior Complaints Officer
3 weeks ago
City of Westminster, United Kingdom Aatom Recruitment Full timeWorking on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a Senior Complaints Officer on a 3 months contract initially with a possibility of further extension. Role Overview:The Senior Complaints Officer will be a key player in managing and responding to complex housing complaints, ensuring effective resolution, and maintaining high...
-
Senior Complaints Officer
5 days ago
City of Westminster, United Kingdom Daniel Owen Ltd Full timeSenior Complaints Officer Position at Westminster**About the Company:**Join our dynamic team at Westminster as a Senior Complaints Officer. We are a leading organization dedicated to ensuring high service standards and effective resolution of complex housing complaints.Role Overview:The Senior Complaints Officer will play a crucial role in managing and...
-
Senior Complaints Officer
5 hours ago
City of Westminster, United Kingdom AKTON Resourcing Ltd Full timeSenior Complaints Officer Westminster I am working with a local authority who is looking for someone to assist in helping to support the team manage and respond to complaints. Job Role Support the Complaints and Service Improvement Team with incoming complex housing complaints (Stage 2), including prioritising and responding to enquiries, distributing...
-
Senior Complaints Officer
3 weeks ago
City Of Westminster, United Kingdom Daniel Owen Ltd Full timeSenior Complaints OfficerBased in Westminster Office based/Hybrid. 3 days in 2 days remote potentially. 24.53per hour PAYEWe are looking for someone who is currently or recently worked in a local authority dealing with complaints and queries. Candidates will need excellent communication skills- written and verbal. They will be preparing and sending written...
-
Senior Complaints Officer
3 weeks ago
City of Westminster, Greater London, United Kingdom Daniel Owen Ltd Full timeSenior Complaints OfficerBased in Westminster Office based/Hybrid. 3 days in 2 days remote potentially. 24.53per hour PAYEWe are looking for someone who is currently or recently worked in a local authority dealing with complaints and queries. Candidates will need excellent communication skills- written and verbal. They will be preparing and sending written...
-
Senior Complaints Officer
1 month ago
City of Westminster, United Kingdom Aatom Recruitment Full timeWorking on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a Senior Complaints Officer on a 3 months contract initially with a possibility of further extension. Role Overview:The Senior Complaints Officer will be a key player in managing and responding to complex housing complaints, ensuring effective resolution, and maintaining high...
-
Senior Complaints Officer
3 weeks ago
City of Westminster, United Kingdom Aatom Recruitment Full timeWorking on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a Senior Complaints Officer on a 3 months contract initially with a possibility of further extension. Role Overview:The Senior Complaints Officer will be a key player in managing and responding to complex housing complaints, ensuring effective resolution, and maintaining high...
-
Senior Complaints Officer
5 hours ago
City of Westminster, United Kingdom Daniel Owen Ltd Full timeSenior Complaints Officer Based in Westminster Temporary on going position Monday -Friday £24.53per hour The post holder will play a vital part in helping to support the team manage and respond to complaints. Support the Complaints and Service Improvement Team with incoming complex housing complaints (Stage 2), including prioritising and responding to...
-
Senior Complaints Officer
2 months ago
City of Westminster, United Kingdom AKTON Resourcing Ltd Full timeSenior Complaints OfficerWestminster I am recruiting for a local authority who is looking for someone to play a vital part in helping to support the team manage and respond to complaints.You will support the Complaints and Service Improvement Team with incoming complex housing complaints (Stage 2), including prioritising and responding to enquiries,...
-
Complaints /Resolution Officer (Housing)
3 weeks ago
City of London, United Kingdom Daniel Owen Ltd Full timeHousing Complaints / Resolutions Officer Role to start ASAPStage 2 Complaints (experience required)SE LondonHybrid Working - 1 day in the office a week Temp to Perm RoleDealing with stage 1 and stage 2 complaints Leading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance performance and...
-
Complaints /Resolution Officer (Housing)
3 weeks ago
City of London, United Kingdom Daniel Owen Ltd Full timeHousing Complaints / Resolutions Officer Role to start ASAPStage 2 Complaints (experience required)SE LondonHybrid Working - 1 day in the office a week Temp to Perm RoleDealing with stage 1 and stage 2 complaints Leading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance performance and...
-
Senior Complaints Officer
2 months ago
City of Westminster, United Kingdom AKTON Resourcing Ltd Full timeSenior Complaints OfficerWestminster I am recruiting for a local authority who is looking for someone to play a vital part in helping to support the team manage and respond to complaints.You will support the Complaints and Service Improvement Team with incoming complex housing complaints (Stage 2), including prioritising and responding to enquiries,...
-
Complaints /Resolution Officer (Housing)
3 weeks ago
City of London, United Kingdom Daniel Owen Ltd Full timeHousing Complaints / Resolutions Officer Role to start ASAP Stage 2 Complaints (experience required) SE London Hybrid Working - 1 day in the office a week Temp to Perm Role Dealing with stage 1 and stage 2 complaints Leading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance...
