Complaints /Resolution Officer (Housing)

2 weeks ago

City of London, United Kingdom Daniel Owen Ltd Full time

Housing Complaints / Resolutions Officer Role to start ASAP

Stage 2 Complaints (experience required)

SE London

Hybrid Working - 1 day in the office a week

Temp to Perm Role

Dealing with stage 1 and stage 2 complaints Leading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance performance and smooth day to day repairs service to residents and front-line staff. The role will include answering the phone, supporting management in compiling reports and monitoring KPIs and dealing with day to day queries from front line staff, ensuring they are routed appropriately within the team.

We're looking for people to not only support the day-to-day operational tasks but also to bring fresh ideas and challenge the way things are done in a way that is citizen-focused, simple, open and transparent. In this role you will ensure the council meets its obligations in handling statutory and non-statutory complaints that helps services to resolve issues and promote shared learning leading to service improvements.

Key skills:

Dealing with Stage 1 & Stage 2 complaint responses

Handling large case loads

Liaising with Solicitors/Contractor's

Accountable for the accuracy and completeness of your work, remaining calm under pressure, making informed and reasonable decisions.

Excellent complaint handling and communication skills and actively seek to improve working practices and customer service.

Take responsibility for your own learning and development

Excellent PC skills including Microsoft Word and Excel

Excellent verbal and writing skills

  • Complaints /Resolution Officer (Housing)

    2 weeks ago

    City of London, United Kingdom Daniel Owen Ltd Full time

    Housing Complaints / Resolutions Officer Role to start ASAPStage 2 Complaints (experience required)SE LondonHybrid Working - 1 day in the office a week Temp to Perm RoleDealing with stage 1 and stage 2 complaints Leading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance performance and...

  • Complaints /Resolution Officer (Housing)

    2 weeks ago

    City of London, United Kingdom Daniel Owen Ltd Full time

    Housing Complaints / Resolutions Officer Role to start ASAPStage 2 Complaints (experience required)SE LondonHybrid Working - 1 day in the office a week Temp to Perm RoleDealing with stage 1 and stage 2 complaints Leading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance performance and...

  • Complaints /Resolution Officer (Housing)

    2 months ago

    City of London, United Kingdom Daniel Owen Ltd Full time

    Complaints / Resolutions Officer Role Legal Disrepair Officer - Housing / RepairsSE LondonHybrid Working - 1 day in the office a week Temp to Perm RoleDealing with stage 1 and stage 2 complaints Leading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance performance and smooth day to day...

  • Complaints /Resolution Officer (Housing)

    2 weeks ago

    City of London, United Kingdom Daniel Owen Ltd Full time

    Housing Complaints / Resolutions Officer Role to start ASAPStage 2 Complaints (experience required)SE LondonHybrid Working - 1 day in the office a week Temp to Perm RoleDealing with stage 1 and stage 2 complaints Leading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance performance and...

  • Complaints /Resolution Officer (Housing)

    2 weeks ago

    City of London, United Kingdom Daniel Owen Ltd Full time

    Housing Complaints / Resolutions Officer Role to start ASAPStage 2 Complaints (experience required)SE LondonHybrid Working - 1 day in the office a week Temp to Perm RoleDealing with stage 1 and stage 2 complaints Leading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance performance and...

  • Complaints /Resolution Officer (Housing)

    2 months ago

    City of London, United Kingdom Daniel Owen Ltd Full time

    Complaints / Resolutions Officer Role Legal Disrepair Officer - Housing / RepairsSE LondonHybrid Working - 1 day in the office a week Temp to Perm RoleDealing with stage 1 and stage 2 complaints Leading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance performance and smooth day to day...

  • Complaints /Resolution Officer (Housing)

    2 weeks ago

    City of London, United Kingdom Daniel Owen Ltd Full time

    Housing Complaints / Resolutions Officer Role to start ASAP Stage 2 Complaints (experience required) SE London Hybrid Working - 1 day in the office a week Temp to Perm Role Dealing with stage 1 and stage 2 complaints Leading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance...

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    London, United Kingdom Daniel Owen Ltd Full time

    Housing Complaints / Resolutions Officer Role to start ASAPStage 2 Complaints (experience required)SE LondonHybrid Working - 1 day in the office a weekTemp to Perm RoleDealing with stage 1 and stage 2 complaintsLeading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance performance and...

  • Complaints /Resolution Officer (Housing)

    2 months ago

    London, United Kingdom Daniel Owen Ltd Full time

    Complaints / Resolutions Officer Role Legal Disrepair Officer - Housing / Repairs SE London Hybrid Working - 1 day in the office a week Temp to Perm Role Dealing with stage 1 and stage 2 complaints Leading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance performance and smooth...

  • Complaints /Resolution Officer (Housing) (Contract)

    2 weeks ago

    London, United Kingdom Daniel Owen Ltd Full time

    Housing Complaints / Resolutions Officer Role to start ASAP Stage 2 Complaints (experience required) SE London Hybrid Working - 1 day in the office a week Temp to Perm Role Dealing with stage 1 and stage 2 complaints Leading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance...

  • Complaints /Resolution Officer (Housing) (Contract)

    2 weeks ago

    London, United Kingdom Daniel Owen Ltd Full time

    Housing Complaints / Resolutions Officer Role to start ASAP Stage 2 Complaints (experience required) SE London Hybrid Working - 1 day in the office a week Temp to Perm Role Dealing with stage 1 and stage 2 complaints Leading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance...

  • Complaints /Resolution Officer (Housing) (Contract)

    2 weeks ago

    London, United Kingdom Daniel Owen Ltd Full time

    Housing Complaints / Resolutions Officer Role to start ASAP Stage 2 Complaints (experience required) SE London Hybrid Working - 1 day in the office a week Temp to Perm Role Dealing with stage 1 and stage 2 complaints Leading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance...

  • Complaints /Resolution Officer (Housing) (Contract)

    2 weeks ago

    London, United Kingdom Daniel Owen Ltd Full time

    Housing Complaints / Resolutions Officer Role to start ASAP Stage 2 Complaints (experience required) SE London Hybrid Working - 1 day in the office a week Temp to Perm Role Dealing with stage 1 and stage 2 complaints Leading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance...

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    London, United Kingdom Daniel Owen- UK Full time

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