Complaints /Resolution Officer (Housing)

3 weeks ago


City of London, United Kingdom Daniel Owen Ltd Full time

Complaints / Resolutions Officer Role Legal Disrepair Officer - Housing / RepairsSE LondonHybrid Working - 1 day in the office a week Temp to Perm RoleDealing with stage 1 and stage 2 complaints Leading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance performance and smooth day to day repairs service to residents and front-line staff. The role will include answering the phone, supporting management in compiling reports and monitoring KPIs and dealing with day to day queries from front line staff, ensuring they are routed appropriately within the team.We're looking for people to not only support the day-to-day operational tasks but also to bring fresh ideas and challenge the way things are done in a way that is citizen-focused, simple, open and transparent. In this role you will ensure the council meets its obligations in handling statutory and non-statutory complaints that helps services to resolve issues and promote shared learning leading to service improvements.Key skills:Dealing with Stage 1 & Stage 2 complaint responsesHandling large case loads Liaising with Solicitors/Contractor's Accountable for the accuracy and completeness of your work, remaining calm under pressure, making informed and reasonable decisions.Excellent complaint handling and communication skills and actively seek to improve working practices and customer service.Take responsibility for your own learning and developmentExcellent PC skills including Microsoft Word and ExcelExcellent verbal and writing skills



  • City of London, United Kingdom Daniel Owen Ltd Full time

    Complaints / Resolutions Officer Role Legal Disrepair Officer - Housing / RepairsSE LondonHybrid Working - 1 day in the office a week Temp to Perm RoleDealing with stage 1 and stage 2 complaints Leading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance performance and smooth day to day...


  • London, United Kingdom Daniel Owen- UK Full time

    SR- CL05_1708340934 Posted: 19/02/2024 - £18 - £20 per hour - City of London, London - CONTRACT **Complaints / Resolutions Officer Role** **Legal Disrepair Officer - Housing / Repairs** **SE London** **Hybrid Working - 1 day in the office a week** **Temp to Perm Role** - Dealing with stage 1 and stage 2 complaints Leading Social Housing Organisation...


  • London, United Kingdom Daniel Owen Ltd Full time

    Complaints / Resolutions Officer Role Legal Disrepair Officer - Housing / Repairs SE London Hybrid Working - 1 day in the office a week Temp to Perm Role Dealing with stage 1 and stage 2 complaints Leading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance performance and smooth...


  • London, United Kingdom Daniel Owen Ltd Full time

    Complaints / Resolutions Officer Role Legal Disrepair Officer - Housing / Repairs SE London Hybrid Working - 1 day in the office a week Temp to Perm Role Dealing with stage 1 and stage 2 complaints Leading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance performance and smooth day...


  • London, United Kingdom Daniel Owen- UK Full time

    Complaints Officer S_1708355911 Posted: 19/02/2024 - £21 - £23 per hour - City of London, London - TEMPORARY **Complaints / Resolutions Officer** **SE London** **£21 - 23p/h** **Housing and Repairs** **Hybrid Working - 1 day in the office a week** **Temp to Perm Role** - Dealing with stage 1 and stage 2 complaints Leading Social Housing Organisation...


  • City of Westminster, United Kingdom Novax Recruitment Ltd Full time

    Job Title: Senior Complaints OfficerLocation: WestminsterSalary / Pay Rate: £29 P/H (Umbrella)Job Type: TemporaryThe RoleWe are looking for someone who is currently or recently worked in a local authority dealing with complaints and queries. Candidates will need excellent communication skills- written and verbal. They will be preparing and sending written...


  • City of Westminster, United Kingdom Daniel Owen Ltd Full time

    Senior Complaints Officer Based in Westminster Office based/Hybrid. 3 days in 2 days remote potentially. £24.53per hour PAYE We are looking for someone who is currently or recently worked in a local authority dealing with complaints and queries. Candidates will need excellent communication skills- written and verbal. They will be preparing and sending...


  • City of Westminster, United Kingdom Coyles Full time

    One of our local authority clients are currently recruiting for a Senior Complaints Officer. This is a temporary contract for 2 months with possible further extension based on budget and performance.Main Purpose of Post/Job SummaryThe Senior Complaints Officer will be a key player in managing and responding to complex housing complaints, ensuring effective...


  • City of Westminster, United Kingdom Coyles Full time

    One of our local authority clients are currently recruiting for a Senior Complaints Officer. This is a temporary contract for 2 months with possible further extension based on budget and performance.Main Purpose of Post/Job SummaryThe Senior Complaints Officer will be a key player in managing and responding to complex housing complaints, ensuring effective...

  • Complaints Officer

    7 days ago


    London, United Kingdom MMP Consultancy Full time

    MMP Consultancy are looking to recruit a Complaints Officer to join a Housing Provider based in London. **Duties**: - As Complaints Officer, deliver a fantastic experience to the customer who may have made a complaint by leading on complaints resolution from start to finish, communicating regularly with the customer throughout - Drive customer satisfaction...

  • Complaints Officer

    4 weeks ago


    London, United Kingdom Daniel Owen Ltd Full time

    Complaints / Resolutions Officer Role Legal Disrepair Officer - Housing / Repairs SE London Hybrid Working - 1 day in the office a week Temp to Perm Role ~ Dealing with stage 1 and stage 2 complaints Leading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance performance and...


  • London, United Kingdom Akton Recruitment Full time

    **Complaints & Correspondence Officer** **Lewisham - Hyrbid** **£23 Per Hour **Job Role** To produce information pertaining to the services offered by Housing Services. To deliver an effective and responsive 'communications, enquiries and complaints' service to all customers for the whole of Group. To provide management and monitoring of the processing...


  • London, United Kingdom in Newbury Full time

    Provide dedicated casemanagement for adhoc complex cases ensuring there is a clear audit ofsteps being taken and monitoring the delivery of resolutions Draft high-quality responses for Stage 2 complaints and workwith respective directors to meet statutory timelines. Lead on investigating andresponding to complex cases, including Stage 2 complaints,...


  • London, United Kingdom Vox Network Consultants Full time

    Provide dedicated case management for adhoc complex cases ensuring there is a clear audit of steps being taken and monitoring the delivery of resolutions Draft high-quality responses for Stage 2 complaints and work with respective directors to meet statutory timelines. Lead on investigating and responding to complex cases, including Stage 2 complaints, high...


  • London, United Kingdom Vox Network Consultants Full time

    Provide dedicated case management for adhoc complex cases ensuring there is a clear audit of steps being taken and monitoring the delivery of resolutions Draft high-quality responses for Stage 2 complaints and work with respective directors to meet statutory timelines. Lead on investigating and responding to complex cases, including Stage 2 complaints, high...

  • Complaints Officer

    3 weeks ago


    London, United Kingdom Novax Recruitment Ltd Full time

    Job Title: Senior Complaints Officer Job Type: Temporary We are looking for someone who is currently or recently worked in a local authority dealing with complaints and queries. The Senior Complaints Officer will be a key player in managing and responding to complex housing complaints, ensuring effective resolution, and maintaining high service...


  • City of Westminster, United Kingdom AKTON Resourcing Ltd Full time

    Senior Complaints OfficerWestminster I am recruiting for a local authority who is looking for someone to play a vital part in helping to support the team manage and respond to complaints.You will support the Complaints and Service Improvement Team with incoming complex housing complaints (Stage 2), including prioritising and responding to enquiries,...


  • London, United Kingdom Novax Recruitment Ltd Full time

    Job Title: Senior Complaints Officer Location: Westminster Salary / Pay Rate: 29 P/H (Umbrella) Job Type: Temporary The Role We are looking for someone who is currently or recently worked in a local authority dealing with complaints and queries. Candidates will need excellent communication skills- written and verbal. They will be preparing and...


  • London, United Kingdom Tate Full time

    **Customer Resolution Officer (Complaints)** **Colindale - North London NW9** **£16.00 per hour** **Temp Ongoing** Tate are currently recruiting for a Complaints Handler to join our client, one of the UK's top housing associations based in Colindale, North London, on a temporary on-going basis. The role is starting at £16.00 and is working 36 hours a...


  • City of Westminster, United Kingdom AKTON Resourcing Ltd Full time

    Senior Complaints OfficerWestminster I am recruiting for a local authority who is looking for someone to play a vital part in helping to support the team manage and respond to complaints.You will support the Complaints and Service Improvement Team with incoming complex housing complaints (Stage 2), including prioritising and responding to enquiries,...