Housing Complaints officer
3 weeks ago
Provide dedicated casemanagement for adhoc complex cases ensuring there is a clear audit ofsteps being taken and monitoring the delivery of resolutions
Draft high-quality responses for Stage 2 complaints and workwith respective directors to meet statutory timelines.
Lead on investigating andresponding to complex cases, including Stage 2 complaints, highprofile ME’s and ombudsman cases.
Support the Council tomeet performance targets and regulatory requirements throughproactively monitoring and reporting on performance and compliancewith the Housing Ombudsman Code
Experience incomposing thorough and professional complaint responses
Experience working in councils or housing associations
Contract
Monday to Friday 9am to 5pm
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Complaints Officer Housing
1 month ago
London, United Kingdom Daniel Owen Ltd Full time**Complaints Officer Role - Housing / Repairs** **SE London** **Temp to Perm Role** Leading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance performance and smooth day to day repairs service to residents and front-line staff. The role will include answering the phone,supporting...
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Complaints Officer
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London, United Kingdom Service Care Solutions - Housing Full timeJob Title: Complaints HandlerLocations: Lewisham SE1 , hybrid working once trained (4-6 weeks office based)Contract Type: 6 months tempWork Pattern: Monday-Friday 35 hours per week Start Date:ASAP Job role - The Complaints role is pivotal to the success of delivering a first-class customer experience. This role is central to the seamless management and...
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Complaints Officer Housing
1 month ago
London, United Kingdom Daniel Owen Ltd Full time**Complaints Officer Role - Housing / Repairs** **SE London** **Temp to Perm Role** Leading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance performance and smooth day to day repairs service to residents and front-line staff. The role will include answering the phone,supporting...
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Housing Complaint Officer
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London, United Kingdom Service Care Full time**Job title - **Housing Complaints Officer **Location -**Farringdon EC1M (hybrid working 2 days from home) **Contract - **Temp Ongoing **Hours** - Full Time **The Role Summary** Our client is looking for a Property Services Complaints Officer to provide comprehensive and qualitative responses to the resolution of Customer Complaints service **Your key...
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Senior Complaints Officer
1 month ago
Westminster, Greater London, United Kingdom Aatom Recruitment Full timeWorking on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a Senior Complaints Officer for Housing Services on a 3 months contract with a possibility of further extension. The post holder will play a vital part in helping to support the team manage and respond to complaints. Support the Complaints and Service Improvement Team...
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Complaints Officer
2 months ago
London, United Kingdom Daniel Owen Ltd Full timeComplaints / Resolutions Officer Role Legal Disrepair Officer - Housing / Repairs SE London Hybrid Working - 1 day in the office a week Temp to Perm Role ~ Dealing with stage 1 and stage 2 complaints Leading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance performance and...
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Complaints /resolution Officer (Housing)
1 month ago
London, United Kingdom Daniel Owen- UK Full timeSR- CLSE_1711474367 Posted: 26/03/2024 - £20 - £23 per hour - City of London, London - CONTRACT **Complaints / Resolutions Officer Role** **Legal Disrepair Officer - Housing / Repairs** **SE London** **Hybrid Working - 1 day in the office a week** **Temp to Perm Role** - Dealing with stage 1 and stage 2 complaints Leading Social Housing Organisation...
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Complaints /Resolution Officer (Housing)
11 hours ago
London, United Kingdom Daniel Owen Ltd Full timeHousing Complaints / Resolutions Officer Role to start ASAPStage 2 Complaints (experience required)SE LondonHybrid Working - 1 day in the office a weekTemp to Perm RoleDealing with stage 1 and stage 2 complaintsLeading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance performance and...
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Complaints /Resolution Officer (Housing)
2 months ago
London, United Kingdom Daniel Owen Ltd Full timeComplaints / Resolutions Officer Role Legal Disrepair Officer - Housing / Repairs SE London Hybrid Working - 1 day in the office a week Temp to Perm Role Dealing with stage 1 and stage 2 complaints Leading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance performance and smooth...
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Complaints /Resolution Officer (Housing)
1 month ago
City of London, United Kingdom Daniel Owen Ltd Full timeComplaints / Resolutions Officer Role Legal Disrepair Officer - Housing / RepairsSE LondonHybrid Working - 1 day in the office a week Temp to Perm RoleDealing with stage 1 and stage 2 complaints Leading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance performance and smooth day to day...
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Administrative Officer
3 days ago
London, United Kingdom Aatom Recruitment Full timeWorking on behalf of a Local Authority, Aatom Recruitment has a new opportunity for an Administrative Officer - Housing Complaints on a 3 months contract initially with a possibility of further extension. As an Administrative Officer in the Complaints Team, you'll report to the Complaints Team Manager, based in one of the offices, for a minimum of three...
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Administrative Officer
3 days ago
London, United Kingdom Aatom Recruitment Full timeWorking on behalf of a Local Authority, Aatom Recruitment has a new opportunity for an Administrative Officer - Housing Complaints on a 3 months contract initially with a possibility of further extension. As an Administrative Officer in the Complaints Team, you'll report to the Complaints Team Manager, based in one of the offices, for a minimum of three...
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Administrative Officer
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Administrative Officer
5 days ago
London, United Kingdom Novax Recruitment Full time €18Administrative Officer Westminster £18 per hour (umbrella) Full Time Contract ( 3 months long)Novax Recruitment is actively seeking an Administrative Officer in Westminster. This is a contract with a scope for extension working full time hours. The employer can offer hybrid workingThe job: Your role within the Complaints Team will involve handling various...
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London, United Kingdom Ekaya Housing Association Full timeJob Summary: We are seeking a detail-oriented generic Housing Officer to join our team. The Housing Officer will be responsible for managing housing operations, assisting tenants, and ensuring efficient property management. **Responsibilities**: 1. Rent collection and arrears management including representing the organisation in Court 2. Tenancy...
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Complaints /Resolution Officer (Housing)
1 month ago
City of London, United Kingdom Daniel Owen Ltd Full timeComplaints / Resolutions Officer Role Legal Disrepair Officer - Housing / RepairsSE LondonHybrid Working - 1 day in the office a week Temp to Perm RoleDealing with stage 1 and stage 2 complaints Leading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance performance and smooth day to day...
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Complaints Officer
4 weeks ago
London, United Kingdom Cleantech People Full time**What's involved with this role**: **Hackney RQ1217270** This post is responsible for a caseload of investigations of complaints at stage 2 of the Council's Complaints Process made against the Housing Service which includes communication with complaints, information gathering from services, challenging performance, use of investigation skills and report...
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Complaints Officer
5 days ago
London, United Kingdom Reed Full timeComplaints and Correspondence Officer Hourly Rate: £19.04 PAYE / £24.46 LTD UMB Location: Local Authority (London SE6) Job Type: Temporary, Immediate Start Working Hours: 36 hours a week, you will be expected in the office Tuesday, Wednesday and Thursday, WFH Monday and Friday. We are currently seeking a dedicated Complaints and Correspondence Officer to...
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Complaints Officer
5 days ago
London, United Kingdom Reed Full timeComplaints and Correspondence Officer Hourly Rate: £19.04 PAYE / £24.46 LTD UMB Location: Local Authority (London SE6) Job Type: Temporary, Immediate Start Working Hours: 36 hours a week, you will be expected in the office Tuesday, Wednesday and Thursday, WFH Monday and Friday. We are currently seeking a dedicated Complaints and Correspondence Officer to...
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Complaints Investigator
3 days ago
London, United Kingdom A2Dominion Housing Group Ltd. Full time**Complaints Investigator** **Location: Ealing - Hybrid working** **Salary: £32,978-35,000** **Contract: 9-months FTC, Full time, 35 hours per week** **About us** We’re a UK housing association committed to a new vision - providing homes people love to live in. With over 38,000 homes in management across London and southern England, we provide a wide...