Complaints Officer Housing

3 weeks ago


London, United Kingdom Daniel Owen Ltd Full time

**Complaints Officer Role - Housing / Repairs**

**SE London**

**Temp to Perm Role**

Leading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance performance and smooth day to day repairs service to residents and front-line staff. The role will include answering the phone,supporting management in compiling reports and monitoring KPIs and dealing with day to day queries from front line staff, ensuring they are routed appropriately within the team.

We're looking for people to not only support the day-to-day operational tasks but also to bring fresh ideas and challenge the way things are done in a way that is citizen-focused, simple, open and transparent. In this role you will ensure the council meetsits obligations in handling statutory and non-statutory complaints that helps services to resolve issues and promote shared learning leading to service improvements.

Key skills:
Accountable for the accuracy and completeness of your work, remaining calm under pressure, making informed and reasonable decisions.

Excellent complaint handling and communication skills and actively seek to improve working practices and customer service.

Take responsibility for your own learning and development

Excellent PC skills including Microsoft Word and Excel and calendar systems

Excellent verbal and writing skills

**Office Based - 5 days a week


  • Complaints Officer

    4 weeks ago


    London, United Kingdom WAGGY DAYS LIMITED Full time

    The name of the position is called ‘Benefits & Housing Needs Assistant’ and the role sits within the Complaints Team. The Complaints Team is a very busy business area within the Benefits & Housing Needs Service that deals with all forms of casework such as; formal stage 1 complaints, members enquiries, mayor enquiries, MP enquiries and Freedom of...


  • Westminster, Greater London, United Kingdom Aatom Recruitment Full time

    Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a Senior Complaints Officer for Housing Services on a 3 months contract with a possibility of further extension. The post holder will play a vital part in helping to support the team manage and respond to complaints. Support the Complaints and Service Improvement Team...

  • Complaints Officer

    4 weeks ago


    London, United Kingdom Daniel Owen Ltd Full time

    Complaints / Resolutions Officer Role Legal Disrepair Officer - Housing / Repairs SE London Hybrid Working - 1 day in the office a week Temp to Perm Role ~ Dealing with stage 1 and stage 2 complaints Leading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance performance and...


  • London, United Kingdom Daniel Owen- UK Full time

    SR- CL05_1708340934 Posted: 19/02/2024 - £18 - £20 per hour - City of London, London - CONTRACT **Complaints / Resolutions Officer Role** **Legal Disrepair Officer - Housing / Repairs** **SE London** **Hybrid Working - 1 day in the office a week** **Temp to Perm Role** - Dealing with stage 1 and stage 2 complaints Leading Social Housing Organisation...


  • London, United Kingdom Daniel Owen- UK Full time

    Contract Type: - Permanent- Location: - City of London- Industry: - Property Services- Salary: - £22 - £24 per hour- Start Date: - ASAP- Duration: - Temp to Perm- REF: - SR- C05896_1692954789- Contact Name: - Sophie Rowley- Job Published: - about 7 hours ago**Complaints Officer Role** **Legal Disrepair Officer - Housing / Repairs** **SE London** **Temp...


  • London, United Kingdom Daniel Owen Ltd Full time

    Complaints / Resolutions Officer Role Legal Disrepair Officer - Housing / Repairs SE London Hybrid Working - 1 day in the office a week Temp to Perm Role Dealing with stage 1 and stage 2 complaints Leading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance performance and smooth...


  • City of London, United Kingdom Daniel Owen Ltd Full time

    Complaints / Resolutions Officer Role Legal Disrepair Officer - Housing / RepairsSE LondonHybrid Working - 1 day in the office a week Temp to Perm RoleDealing with stage 1 and stage 2 complaints Leading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance performance and smooth day to day...


  • City of London, United Kingdom Daniel Owen Ltd Full time

    Complaints / Resolutions Officer Role Legal Disrepair Officer - Housing / RepairsSE LondonHybrid Working - 1 day in the office a week Temp to Perm RoleDealing with stage 1 and stage 2 complaints Leading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance performance and smooth day to day...


  • London, United Kingdom Daniel Owen Ltd Full time

    Complaints / Resolutions Officer Role Legal Disrepair Officer - Housing / Repairs SE London Hybrid Working - 1 day in the office a week Temp to Perm Role Dealing with stage 1 and stage 2 complaints Leading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance performance and smooth day...

  • Complaints Officer

    4 weeks ago


    London, United Kingdom Novax Recruitment Full time

    We are looking for a professional Complaints Officer to fill a role in Redbridge. Complaints Officer From: £15.50 p/h Contract: 18 hours per week Location: Redbridge Full Job Description We are looking for a professional Complaints Officer to fill a role in Redbridge. Roles and responsibilities: - Working with services to investigate and respond to...


  • London, United Kingdom in Newbury Full time

    Provide dedicated casemanagement for adhoc complex cases ensuring there is a clear audit ofsteps being taken and monitoring the delivery of resolutions Draft high-quality responses for Stage 2 complaints and workwith respective directors to meet statutory timelines. Lead on investigating andresponding to complex cases, including Stage 2 complaints,...


  • London, United Kingdom Vox Network Consultants Full time

    Provide dedicated case management for adhoc complex cases ensuring there is a clear audit of steps being taken and monitoring the delivery of resolutions Draft high-quality responses for Stage 2 complaints and work with respective directors to meet statutory timelines. Lead on investigating and responding to complex cases, including Stage 2 complaints, high...


  • London, United Kingdom Vox Network Consultants Full time

    Provide dedicated case management for adhoc complex cases ensuring there is a clear audit of steps being taken and monitoring the delivery of resolutions Draft high-quality responses for Stage 2 complaints and work with respective directors to meet statutory timelines. Lead on investigating and responding to complex cases, including Stage 2 complaints, high...


  • London, United Kingdom Daniel Owen Ltd Full time

    Senior Complaints Officer Based in Westminster Office based/Hybrid. 3 days in 2 days remote potentially. 24.53per hour PAYE We are looking for someone who is currently or recently worked in a local authority dealing with complaints and queries. Candidates will need excellent communication skills- written and verbal. They will be preparing and sending...


  • London, United Kingdom Novax Recruitment Ltd Full time

    Job Title: Senior Complaints Officer Location: Westminster Salary / Pay Rate: 29 P/H (Umbrella) Job Type: Temporary The Role We are looking for someone who is currently or recently worked in a local authority dealing with complaints and queries. Candidates will need excellent communication skills- written and verbal. They will be preparing and...


  • London, United Kingdom Akton Recruitment Full time

    **Complaints & Correspondence Officer** **Lewisham - Hyrbid** **£23 Per Hour **Job Role** To produce information pertaining to the services offered by Housing Services. To deliver an effective and responsive 'communications, enquiries and complaints' service to all customers for the whole of Group. To provide management and monitoring of the processing...


  • London, United Kingdom Business Smart Solutions Full time

    **Rate**: £21.86ph (umbrella) **Term**:3 Months **Hours per week**:36 **Location**:London / Hybrid The Complaints Team is a busy business area within the Benefits & Housing Needs Service that deals with all forms of casework such as; formal stage 1 complaints, members enquiries, mayor enquiries, MP enquiries and Freedom of Information...


  • Westminster, Greater London, United Kingdom Daniel Owen Ltd Full time

    Senior Complaints Officer Based in Westminster Office based/Hybrid. 3 days in 2 days remote potentially. £24.53per hour PAYE We are looking for someone who is currently or recently worked in a local authority dealing with complaints and queries. Candidates will need excellent communication skills- written and verbal. They will be preparing and sending...


  • London, United Kingdom Colbern Limited Full time

    936061-9679-2450 23.2 Complaints and Correspondence Officer Lewisham Contract £19.05 per hour Our client is looking for an experienced Complaints and Correspondence Officer Six month fixed term contract. Must be able to work form the office at least 2 days per week. - To produce information pertaining to the services offered by Housing Services - To...


  • Westminster, Greater London, United Kingdom Akton Recruitment Full time

    Senior Complaints Officer Westminster I am recruiting for a local authority who is looking for someone to play a vital part in helping to support the team manage and respond to complaints. You will support the Complaints and Service Improvement Team with incoming complex housing complaints (Stage 2), including prioritising and responding to enquiries,...