Complaints Officer

4 weeks ago


London, United Kingdom MMP Consultancy Full time

MMP Consultancy are looking to recruit a Complaints Officer to join a Housing Provider based in London.

**Duties**:

- As Complaints Officer, deliver a fantastic experience to the customer who may have made a complaint by leading on complaints resolution from start to finish, communicating regularly with the customer throughout
- Drive customer satisfaction with complaints handling and by delivering performance information and service improvements that matter most to customers
- Support the team in delivering the first point of contact resolution for all customer contact
- Record, log and lead on the resolution of issues received
- Administrative escalations and housing ombudsman involvement in line with policy

Skills / Experience required:

- Ensuring causes of complaints are identified and complaints allocated to those able to resolve
- Speedily answering and resolving complaints
- Communicating with and gathering information from departments to come to conclusions about the appropriate course of action and allow comprehensive replies
- Monitoring workflows and the management of complaint data and requests and taking remedial action when standards are not being met
- Providing quality assurance service before responses are sent back to complainants

Desirable:

- Previous experience working in a Complaints Officer or Service Improvement Officer role
- Experience of working for a residential landlord, preferably in social housing.
- Experience of improving systems


  • Complaints Officer

    5 days ago


    London, United Kingdom Adecco Full time

    Complaints Officer required for our public sector client to work Hybrid £18.76 per hour PAYE 6 months - possible extension Hybrid Working This role supports the senior complaint officer in the effective investigation of stage two complaints for all non-statutory services; this includes carrying out some investigations and delivering training. Take...

  • Complaints Officer

    2 months ago


    London, United Kingdom Novax Recruitment Full time

    We are looking for a professional Complaints Officer to fill a role in Redbridge. Complaints Officer From: £15.50 p/h Contract: 18 hours per week Location: Redbridge Full Job Description We are looking for a professional Complaints Officer to fill a role in Redbridge. Roles and responsibilities: - Working with services to investigate and respond to...

  • Complaints Officer

    1 month ago


    London, United Kingdom Brook Street Full time

    A fantastic opportunity to work for one of Brook Street's Public Sector clients as a **Complaints Officer** has become available. This is a **full-time, temporary role** until the end of **June 2023**, and you will be required to work in the **Waterloo** office 1 day per week. You will be joining a dynamic team of 17 individuals to provide an effective...

  • Complaints Officer

    5 days ago


    London, United Kingdom Richmond and Wandsworth Councils Full time

    The role We are looking for two experienced Complaints Officers to join our Complaints Team, responsible for handling Statutory, Corporate and Ombudsman complaints across Richmond and Wandsworth. This will be for a fixed month contract of 12 months. As a Complaints Officer, you will be responsible for managing a caseload of complex complaints from...

  • Complaints Officer

    4 weeks ago


    London, United Kingdom Deekay Technical Recruitment Ltd Full time

    Principal Complaints Officer Islington 4 mths+ contract To manage and respond to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring the target timescales are met and appropriate remedies and redress are identified and implemented. To provide one stop resolution to customer complaints, through...

  • Complaints Officer

    2 weeks ago


    London, United Kingdom Richmond and Wandsworth Councils Full time

    About Us We are looking for an experienced Complaints Officer to join our Complaints Team, responsible for handling Statutory, Corporate and Ombudsman complaints across Richmond and Wandsworth. As a Complaints Officer, you will be responsible for managing a caseload of complex complaints from residents and service users in both boroughs and supporting...

  • Complaints Officer

    4 weeks ago


    London, United Kingdom CCA Recruitment Full time

    **Complaints Officer - Sidcup/Stratford (12 Months FTC)** **Title**:Complaints Officer **Contract Type**:12-month FTC **Location**:Sidcup or Stratford - Hybrid working with 2/3 days being home based **Salary**:£26,198- £28,000 per annum DOE **Hours**:35 hours per week **Shifts**:Monday - Friday, shifts between 8am - 8pm (usually 8am - 4pm, 9am - 5pm,...

  • Complaints Officer

    2 weeks ago


    London, United Kingdom Service Care Solutions - Housing Full time

    Job Title: Complaints HandlerLocations: Lewisham SE1 , hybrid working once trained (4-6 weeks office based)Contract Type: 6 months tempWork Pattern: Monday-Friday 35 hours per week Start Date:ASAP Job role - The Complaints role is pivotal to the success of delivering a first-class customer experience. This role is central to the seamless management and...

  • Complaints Officer

    2 weeks ago


    London, United Kingdom Service Care Solutions Full time

    Job Title: Complaints Handler Locations: Lewisham SE1 , hybrid working once trained (4-6 weeks office based) Contract Type : 6 months temp Work Pattern: Monday-Friday 35 hours per week Start Date: ASAP Job role - The Complaints role is pivotal to the success of delivering a first-class customer experience. This role is central to the...

  • Complaints Officer

    1 month ago


    London, United Kingdom Akton Recruitment Full time

    **Complaints Officer** **Westminster - Hybrid** **Key Responsibilities** Working within the housing customer services directorate overseeing complaints and member enquires this role will support the Complaints Team Manager to develop a strong customer relations centre and take a leading role for creating stronger communication delivery with our residents,...

  • Complaints Officer

    1 month ago


    London, United Kingdom XL Catlin Full time

    **Flexible Work Eligible**: Flexible Work Schedule **DISCOVER your opportunity** **Complaints Officer** London, UK Reporting to the Complaints UK Manager, the Complaints officer will be supporting the Complaints UK Manager in BAU and ad hoc tasks. You will lead by an example in demonstration of core commitments of AXA XL. An understanding that the...

  • Complaints Officer

    4 weeks ago


    London, United Kingdom Akton Recruitment Full time

    **Complaints Officer** **Hackney** **Temporary Contract** This post is responsible for a caseload of investigations of complaints at stage 2 of the Council's Complaints Process made against the Housing Service which includes communication with complaints, information gathering from services, challenging performance, use of investigation skills and report...

  • Complaints Officer

    6 hours ago


    London, United Kingdom Funding Circle UK Full time

    **Who are we?**: We want to help small businesses win. That’s why we’re here. We connect small business owners to investors - to create jobs, help families and power economies - because we believe that people are made to do more. And we want to help them get the finance they need to thrive, creating thousands of jobs as they drive the economy...

  • Complaints Officer

    1 month ago


    London, United Kingdom GCS Recruitment Specialists Ltd Full time

    Are you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based in **Barnet **who are looking to appoint a **Complaints Officer **for the 3 months ongoing, at the rate of £25.17 per hour umbrella Job responsibilities Key accountabilities/duties/responsibilities: Advise, promote and...

  • Complaints Officer

    2 weeks ago


    City of London, United Kingdom Service Care Solutions Full time

    Job Title: Complaints HandlerLocations: Lewisham SE1 , hybrid working once trained (4-6 weeks office based)Contract Type: 6 months tempWork Pattern: Monday-Friday 35 hours per week Start Date: ASAPJob role - The Complaints role is pivotal to the success of delivering a first-class customer experience. This role is central to the seamless management and...

  • Complaints Officer

    1 month ago


    North London, United Kingdom MMP Consultancy Full time

    MMP Consultancy are currently working alongside a leading housing organisation, to recruit a Complaints Officer on a Temporary basis. **Responsibilities**: - Identifying those complaints that require notification to loss adjusters due to the potential risk to the business (i.e., reputation or litigation) and providing subsequent updates on a regular...

  • Complaints Officer

    1 month ago


    East London, United Kingdom MMP Consultancy Full time

    MMP Consultancy are currently working alongside a leading housing organisation, to recruit a Complaints Officer on a Temporary basis. **Responsibilities**: - Identifying those complaints that require notification to loss adjusters due to the potential risk to the business (i.e., reputation or litigation) and providing subsequent updates on a regular...

  • Complaints Officer

    5 days ago


    London, United Kingdom Reed Full time

    Complaints and Correspondence Officer Hourly Rate: £19.04 PAYE / £24.46 LTD UMB Location: Local Authority (London SE6) Job Type: Temporary, Immediate Start Working Hours: 36 hours a week, you will be expected in the office Tuesday, Wednesday and Thursday, WFH Monday and Friday. We are currently seeking a dedicated Complaints and Correspondence Officer to...

  • Complaints Officer

    5 days ago


    London, United Kingdom Reed Full time

    Complaints and Correspondence Officer Hourly Rate: £19.04 PAYE / £24.46 LTD UMB Location: Local Authority (London SE6) Job Type: Temporary, Immediate Start Working Hours: 36 hours a week, you will be expected in the office Tuesday, Wednesday and Thursday, WFH Monday and Friday. We are currently seeking a dedicated Complaints and Correspondence Officer to...

  • Complaints Officer

    2 weeks ago


    London, United Kingdom Tempting Recruitment Full time

    **Tempting Recruitment **are working on behalf of our client, a **local authority** in **East London **to recruit an experienced **Complaints Officer **If you are looking to increase your earnings for the year, **Contract: 3 - 6 months (Possible Extension)** **Salary: £13.83p/h (Umbrella)** **Start Date: ASAP** **Shift Pattern: 36 hours /...