Complaints Officer
2 weeks ago
Are you in search of a temporary yet fulfilling role? Look no further We're thrilled to offer an exciting position for our client based in **Barnet **who are looking to appoint a **Complaints Officer **for the 3 months ongoing, at the rate of £25.17 per hour umbrella
Job responsibilities
Key accountabilities/duties/responsibilities:
Advise, promote and monitor best practice in complaints management across Family Services, and ensure policies and practices are developed and maintained in line with the corporate framework, regulations and best practice.
Coordinate and track complaints, compliments, member's enquiries and FOIs to ensure they are responded to appropriately and within timescales.
Set up and maintain sound performance management systems and performance indicators to regularly monitor and assess and take the necessary early corrective action to achieve service targets and customer expectations.
Produce annual report on complaints and liaise with managers across the service, developing an action plan to ensure feedback/learning is used to drive business improvement
Put in place strategies to actively encourage user feedback, especially from children and young people
Regularly provide management updates on complaints, compliments, member's enquiries and FOIs, underpinned by robust analysis
Identify and work with service areas that have high levels of complaints and/or high risk complaints that could escalate if not addressed appropriately
Work with corporate colleagues and across directorates to ensure a consistent approach to complaints, compliments and FOI management and share best practice
Should your skills match the above please send through your updated CV.
Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
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