Repairs Resolution Officer
3 weeks ago
We are recruiting for a Reparis Resolution Offier for Southwark Council. The complaints officers will need to investigate and respond to stage one complaints and members enquiries. The complaints relate to repairs and engineering complaints. exceptional customer service is a must. experience of repairs or complaints essential. some hybrid working but mostly based at London Bridge 1. Job Purpose 1. To support the Repairs Resolution Manager in the implementation of systems, policies and processes which encourage ‘right first time’ service delivery. 2. To investigate and respond to Stage 1 complaints made under the Council’s Corporate Complaints process and Member enquiries. 3. To carry out investigations in line with the Council’s overall vision, values and strategic aims, ensuring that excellent customer service is delivered. 4. To have direct contact with customers in the provision of a front line complaint service. Deal with general customer queries and complex enquiries, and resolve any form of customer dissatisfaction. 5. Work with the council’s contractors to provide an excellent repair service, by arranging repairs and monitoring to completion at required standard. 6. Deliver specific elements of projects eg. work packages, and being wholly accountable for the quality and timelines of the products. 7. Create and manage project plans and other project documentation such as risk and issues logs. 8. Manage the budgets for allocated small projects. 9. Support Repairs Resolution Manager with the creation of project plans and other control tools, including the identification of interdependencies. 10. Provide guidance support and advice on the conduct of individual cases to administrative staff
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Repairs Resolution Officer
3 weeks ago
London, United Kingdom AKTON Resourcing Ltd Full timeRepairs Resolution Officer Southwark I am recruiting for a local authority who is looking for someone to investigate and respond to stage one complaints and members enquiries. The complaints relate to repairs and engineering complaints. Job Role To support the Repairs Resolution Manager in the implementation of systems, policies and processes which...
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Repairs Resolution Officer
3 weeks ago
London, United Kingdom AKTON Resourcing Ltd Full timeRepairs Resolution OfficerSouthwarkI am recruiting for a local authority who is looking for someone to investigate and respond to stage one complaints and members enquiries. The complaints relate to repairs and engineering complaints.Job Role To support the Repairs Resolution Manager in the implementation of systems, policies and processes which encourage...
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Repairs Resolution Officer
3 weeks ago
London, United Kingdom AKTON Resourcing Ltd Full timeRepairs Resolution Officer Southwark I am recruiting for a local authority who is looking for someone to investigate and respond to stage one complaints and members enquiries. The complaints relate to repairs and engineering complaints. Job Role To support the Repairs Resolution Manager in the implementation of systems, policies and processes which...
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Repairs Resolution Officer
5 days ago
London, United Kingdom Triumph Consultants Ltd Full time**What's involved with this role**: **Temporary Repairs Resolution Officer - Housing** **Reference no: Southwark 5229560** **Pay rate: £18.03 per hour PAYE** **Role Length**: **This opening assignment is for 3-4 months** **Office based role** A Repairs Resolution Officer is required to undertake the day to day management of repairs and major works and...
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Complaints / Resolutions Officer
4 weeks ago
London, United Kingdom Daniel Owen- UK Full timeComplaints Officer S_1708355911 Posted: 19/02/2024 - £21 - £23 per hour - City of London, London - TEMPORARY **Complaints / Resolutions Officer** **SE London** **£21 - 23p/h** **Housing and Repairs** **Hybrid Working - 1 day in the office a week** **Temp to Perm Role** - Dealing with stage 1 and stage 2 complaints Leading Social Housing Organisation...
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Knowledge Management Support Officer
4 weeks ago
London, United Kingdom NHS Resolution Full timeNHS Resolution is a not-for-profit part of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development. Ensuring we continue to have the right people, in the right roles with the...
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Complaints /resolution Officer (Housing)
4 weeks ago
London, United Kingdom Daniel Owen- UK Full timeSR- CL05_1708340934 Posted: 19/02/2024 - £18 - £20 per hour - City of London, London - CONTRACT **Complaints / Resolutions Officer Role** **Legal Disrepair Officer - Housing / Repairs** **SE London** **Hybrid Working - 1 day in the office a week** **Temp to Perm Role** - Dealing with stage 1 and stage 2 complaints Leading Social Housing Organisation...
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Complaints /Resolution Officer (Housing)
4 weeks ago
London, United Kingdom Daniel Owen Ltd Full timeComplaints / Resolutions Officer Role Legal Disrepair Officer - Housing / Repairs SE London Hybrid Working - 1 day in the office a week Temp to Perm Role Dealing with stage 1 and stage 2 complaints Leading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance performance and smooth...
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Complaints /Resolution Officer (Housing)
3 weeks ago
City of London, United Kingdom Daniel Owen Ltd Full timeComplaints / Resolutions Officer Role Legal Disrepair Officer - Housing / RepairsSE LondonHybrid Working - 1 day in the office a week Temp to Perm RoleDealing with stage 1 and stage 2 complaints Leading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance performance and smooth day to day...
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London, United Kingdom Daniel Owen Ltd Full timeComplaints / Resolutions Officer Role Legal Disrepair Officer - Housing / Repairs SE London Hybrid Working - 1 day in the office a week Temp to Perm Role Dealing with stage 1 and stage 2 complaints Leading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance performance and smooth day...
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Complaints /Resolution Officer (Housing)
3 weeks ago
City of London, United Kingdom Daniel Owen Ltd Full timeComplaints / Resolutions Officer Role Legal Disrepair Officer - Housing / RepairsSE LondonHybrid Working - 1 day in the office a week Temp to Perm RoleDealing with stage 1 and stage 2 complaints Leading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance performance and smooth day to day...
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Debt Resolution Officer
4 weeks ago
London, United Kingdom Newham Council Full time**Job Description Debt Resolution Officer** £30,033 - £31,440 per annum 3 x Permanent **About Us** OneSource Debt Resolution Services is a shared serviced partnership between The London Borough of Newham and the London Borough of Havering. This in-house Enforcement Team, operates within the M25 and is responsible for the collection of a variety of...
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Independent Committee Member
3 weeks ago
London, United Kingdom NHS Resolution Full timeJob summary NHS Resolution is seeking to make a key appointment to our Reserving and Pricing Committee (RPC) to sit alongside existing members who comprise members of the executive committee, and a non-executive director. Main duties of the job NHS Resolutions Reserving and Pricing Committee (RPC) supports the Chief Executive in their role of...
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Digital Content and Channels Executive
4 weeks ago
London, United Kingdom NHS Resolution Full timeYou will join a Digital Communications team which supports the delivery of external and internal digital communications projects across the organisation. The post holder will use their experience in graphic design and digital content creation to deliver and co-ordinate digital projects and campaigns helping our organisation meet our corporate priorities,...
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Independent Committee Member
3 weeks ago
London, Greater London, United Kingdom NHS Resolution Full timeJob summaryNHS Resolution is seeking to make a key appointment to our Reserving and Pricing Committee (RPC) to sit alongside existing members who comprise members of the executive committee, and a non-executive director.Main duties of the jobNHS Resolutions Reserving and Pricing Committee (RPC) supports the Chief Executive in their role of Accounting Officer...
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Independent Committee Member
3 weeks ago
London, United Kingdom NHS Resolution Part timeJob summaryNHS Resolution is seeking to make a key appointment to our Reserving and Pricing Committee (RPC) to sit alongside existing members who comprise members of the executive committee, and a non-executive director.Main duties of the jobNHS Resolutions Reserving and Pricing Committee (RPC) supports the Chief Executive in their role of Accounting Officer...
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Repairs Officer
1 week ago
London, United Kingdom Akton Recruitment Full timeAkton Recruitment has an opening for a Repairs Officer Key responsibilities A knowledge and understanding of current issues relating to social housing and social housing repairs. 1. To diagnose repairs accurately, raise orders on IT systems to contractors and book appointments. 2. Experience of working in a contact centre answering high volume of calls to...
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Feedback and Resolutions Officer 1032116
5 days ago
London, United Kingdom Essential Employment Full timeFeedback and Resolutions officer needed in london £20ph ref 1032116 Full time hours on a temporary basis. Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
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Repairs Surveyor
4 weeks ago
London, United Kingdom MMP Consultancy Full timeMMP Consultancy are currently seeking an experienced Repairs Surveyor to work an interim contract with a public sector housing organisation in North West London. Key Duties: Tenant / resident engagement and customer service will be a vital skillset. - Pre inspect repairs and maintenance issues for resolution. - Post Inspection of works once completed to...
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Repairs & Contracts Officer
4 weeks ago
London, United Kingdom MMP Consultancy Full timeMMP Consultancy are working with a public-sector organisation to recruit a Repairs & Contracts Officer (Garages) to work on a temporary contract based in London. **Responsibilities**: - Liaison with other offices, including housing management, the call centre, one stop shops or any other partner who may be approached by customers to ensure a co-ordinated,...