Repairs Resolution Officer
1 month ago
Repairs Resolution Officer Southwark I am recruiting for a local authority who is looking for someone to investigate and respond to stage one complaints and members enquiries. The complaints relate to repairs and engineering complaints. Job Role To support the Repairs Resolution Manager in the implementation of systems, policies and processes which encourage 'right first time' service delivery. To investigate and respond to Stage 1 complaints made under the Council's Corporate Complaints process and Member enquiries. To carry out investigations in line with the Council's overall vision, values and strategic aims, ensuring that excellent customer service is delivered. To have direct contact with customers in the provision of a front line complaint service. Deal with general customer queries and complex enquiries, and resolve any form of customer dissatisfaction. Work with the council's contractors to provide an excellent repair service, by arranging repairs and monitoring to completion at required standard. To develop a sense of pride and passion and a 'can do' attitude, to reduce the number of complex investigations being completed and focussing staff on providing services 'right first time'. Exceptional customer service is a must. Experience of repairs or complaints essential
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Repairs Resolution Officer
2 weeks ago
London, United Kingdom AKTON Resourcing Ltd Full timeRepairs Resolution Officer Southwark I am recruiting for a local authority who is looking for someone to be responsible for answering stage one complaints and members enquiries on behalf of repairs and engineering services. Job Role To carry out investigations in line with the Council's overall vision, values and strategic aims, ensuring that...
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Repairs Resolution Officer
2 weeks ago
London, United Kingdom AKTON Resourcing Ltd Full timeRepairs Resolution OfficerSouthwarkI am recruiting for a local authority who is looking for someone to be responsible for answering stage one complaints and members enquiries on behalf of repairs and engineering services.Job Role To carry out investigations in line with the Council's overall vision, values and strategic aims, ensuring that excellent customer...
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Repairs Resolution Officer
2 weeks ago
London, United Kingdom AKTON Resourcing Ltd Full timeRepairs Resolution Officer Southwark I am recruiting for a local authority who is looking for someone to be responsible for answering stage one complaints and members enquiries on behalf of repairs and engineering services. Job Role To carry out investigations in line with the Council's overall vision, values and strategic aims, ensuring that excellent...
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Repairs Resolution Officer
2 weeks ago
London, United Kingdom AKTON Resourcing Ltd Full timeRepairs Resolution Officer Southwark I am recruiting for a local authority who is looking for someone to be responsible for answering stage one complaints and members enquiries on behalf of repairs and engineering services. Job Role To carry out investigations in line with the Council's overall vision, values and strategic aims, ensuring that excellent...
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Repairs Resolution Officer
1 month ago
London, United Kingdom AKTON Resourcing Ltd Full timeRepairs Resolution OfficerSouthwarkI am recruiting for a local authority who is looking for someone to investigate and respond to stage one complaints and members enquiries. The complaints relate to repairs and engineering complaints.Job Role To support the Repairs Resolution Manager in the implementation of systems, policies and processes which encourage...
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Repairs Resolution Officer
1 week ago
London, United Kingdom AKTON Resourcing Ltd Full timeRepairs Resolution OfficerSouthwarkI am recruiting for a local authority who is looking for someone to be responsible for answering stage one complaints and members enquiries on behalf of repairs and engineering services.Job RoleTo carry out investigations in line with the Council's overall vision, values and strategic aims, ensuring that excellent customer...
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Complaints Officer
1 month ago
London, United Kingdom Cleantech People Full time**What's involved with this role**: **Job Ref: Southwark RQ1257644** **_Hybrid working_** The Repairs team requires a Repairs Resolution Officer/Complaints Officer to investigate and respond to stage one complaints and membe'rs enquiries. It is essential that you have exceptional customer service, along with previous experience of repairs and/or...
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Repairs Resolution Officer LBS-008
18 hours ago
London, United Kingdom Service Care Solutions Full timeJob Title: Repairs Complaints Officer Locations: Southwark, SE1 Contract Type : Temporary ongoing Work Pattern: 37 hours per week Start Date: ASAP A new opportunity has become available for an Repairs Complaints Officer to help with answering stage one complaints and members enquiries on behalf of repairs and engineering services. ...
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Repairs Resolution Officer
20 hours ago
London, United Kingdom step stone media Full time**Responsibilities** 1. To coordinate operational service requests from various sources and completions for works, including the management and distribution of work instructions direct to front line operational staff and or contractors 2. To manage and maintain operational information in all Business Unit(s) IT systems and to maintain and operate...
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Repairs Resolution Officer LBS-008
2 days ago
London, United Kingdom Service Care Solutions Full timeJob Title: Repairs Complaints Officer Locations: Southwark, SE1 Contract Type : Temporary ongoing Work Pattern: 37 hours per week Start Date: ASAP A new opportunity has become available for an Repairs Complaints Officer to help with answering stage one complaints and members enquiries on behalf of repairs and engineering services. Job...
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Repairs Resolution Officer LBS-008
2 days ago
London, United Kingdom Service Care Solutions Full timeJob Title: Repairs Complaints Officer Locations: Southwark, SE1 Contract Type : Temporary ongoing Work Pattern: 37 hours per week Start Date: ASAP A new opportunity has become available for an Repairs Complaints Officer to help with answering stage one complaints and members enquiries on behalf of repairs and engineering services. Job...
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Repairs Resolution Officer LBS-008
6 days ago
London, United Kingdom Service Care Solutions Full timeJob Title: Repairs Complaints Officer Locations: Southwark, SE1 Contract Type : Temporary ongoing Work Pattern: 37 hours per week Start Date: ASAP A new opportunity has become available for an Repairs Complaints Officer to help with answering stage one complaints and members enquiries on behalf of repairs and engineering services. Job...
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Repairs Resolution Officer LBS-008
6 days ago
London, United Kingdom Service Care Solutions Full timeJob Title: Repairs Complaints Officer Locations: Southwark, SE1 Contract Type : Temporary ongoing Work Pattern: 37 hours per week Start Date: ASAP A new opportunity has become available for an Repairs Complaints Officer to help with answering stage one complaints and members enquiries on behalf of repairs and engineering services. Job...
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Repairs Resolution Officer
3 weeks ago
London, United Kingdom Vox Network Consultants Full timeRole Purpose Act as the first point of contact for residents contacting Lewisham via different channels (Telephone and email) to report repair issues to their homes. To provide an effective, flexible and comprehensive administrative support service for the Responsive Repairs Service.Responsibilities To act as first point of contact for residents to receive...
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Repairs Resolution Officer
20 hours ago
London, United Kingdom Pertemps Network Group Full time**Job Description**: **Role Purpose** **Responsibilities** - To act as first point of contact for residents to receive and resolve calls from internal and external customers including Raising repairs orders; variation requests, no access reports, requests for additional jobs and provide detailed advice to customer.- To undertake administrative tasks for the...
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Repairs Resolution Officer
4 days ago
London, United Kingdom Voxconsultants Full timeRole Purpose Act as the first point of contact for residents contacting Lewisham via different channels (Telephone and email) to report repair issues to their homes. To provide an effective, flexible and comprehensive administrative support service for the Responsive Repairs Service. Responsibilities To act as first point of contact for residents to...
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Repairs Resolution Officer
3 days ago
London, United Kingdom Voxconsultants Full timeRole Purpose Act as the first point of contact for residents contacting Lewisham via different channels (Telephone and email) to report repair issues to their homes. To provide an effective, flexible and comprehensive administrative support service for the Responsive Repairs Service. Responsibilities To act as first point of contact for residents to...
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Repairs Resolution Officer
2 days ago
London, United Kingdom Voxconsultants Full timeRole Purpose Act as the first point of contact for residents contacting Lewisham via different channels (Telephone and email) to report repair issues to their homes. To provide an effective, flexible and comprehensive administrative support service for the Responsive Repairs Service. Responsibilities To act as first point of contact for residents to...
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Repairs Resolution Officer
1 day ago
London, United Kingdom Voxconsultants Full timeRole Purpose Act as the first point of contact for residents contacting Lewisham via different channels (Telephone and email) to report repair issues to their homes. To provide an effective, flexible and comprehensive administrative support service for the Responsive Repairs Service. Responsibilities To act as first point of contact for residents to...
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Repairs Resolution Officer
3 weeks ago
South East London, Greater London, United Kingdom Vox Network Consultants Full timeRole Purpose Act as the first point of contact for residents contacting Lewisham via different channels (Telephone and email) to report repair issues to their homes. To provide an effective, flexible and comprehensive administrative support service for the Responsive Repairs Service.Responsibilities To act as first point of contact for residents to receive...