Repairs Resolution Officer

2 weeks ago


South East London Greater London, United Kingdom Vox Network Consultants Full time
Role Purpose 

Act as the first point of contact for residents contacting Lewisham via different channels (Telephone and email) to report repair issues to their homes. To provide an effective, flexible and comprehensive administrative support service for the Responsive Repairs Service.

Responsibilities 
  • To act as first point of contact for residents to receive and resolve calls from internal and external customers including Raising repairs orders; variation requests, no access reports, requests for additional jobs and provide detailed advice to customer.
  • To undertake administrative tasks for the Repairs department: supporting the responsive repairs, work scheduling and contact centre
  • Monitor, chase-up and co-ordinate repair work orders until completed. Prepare progress notes, orders and relevant
  • Undertake data entry tasks as required and any other duties commensurate to the role as directed by the repairs management
  • Upkeep of system data for all responsive repair orders. Capture and resolve errors and manage exceptions as highlighted 


Requirements 
  • Previous experience of working in a Contact Centre managing high call volumes
  • Basic knowledge of building maintenance
  • Administration experience within a Repairs environment
  • Experience working with Housing Association or Councils


Contract 
  • Initial 3 to 6 month contract with the opportunity to extend 
  • PAYE VIA UMBRELLA 
  • Monday to Friday 9am to 5pm (Hybrid position)


If you are interested in this position APPLY NOW

  • London, United Kingdom AKTON Resourcing Ltd Full time

    Repairs Resolution Officer Southwark I am recruiting for a local authority who is looking for someone to be responsible for answering stage one complaints and members enquiries on behalf of repairs and engineering services. Job Role To carry out investigations in line with the Council's overall vision, values and strategic aims, ensuring that...


  • London, United Kingdom AKTON Resourcing Ltd Full time

    Repairs Resolution OfficerSouthwarkI am recruiting for a local authority who is looking for someone to be responsible for answering stage one complaints and members enquiries on behalf of repairs and engineering services.Job Role To carry out investigations in line with the Council's overall vision, values and strategic aims, ensuring that excellent customer...


  • London, United Kingdom AKTON Resourcing Ltd Full time

    Repairs Resolution Officer Southwark I am recruiting for a local authority who is looking for someone to be responsible for answering stage one complaints and members enquiries on behalf of repairs and engineering services. Job Role To carry out investigations in line with the Council's overall vision, values and strategic aims, ensuring that excellent...


  • London, United Kingdom AKTON Resourcing Ltd Full time

    Repairs Resolution Officer Southwark I am recruiting for a local authority who is looking for someone to be responsible for answering stage one complaints and members enquiries on behalf of repairs and engineering services. Job Role To carry out investigations in line with the Council's overall vision, values and strategic aims, ensuring that excellent...


  • London, United Kingdom AKTON Resourcing Ltd Full time

    Repairs Resolution OfficerSouthwarkI am recruiting for a local authority who is looking for someone to investigate and respond to stage one complaints and members enquiries. The complaints relate to repairs and engineering complaints.Job Role To support the Repairs Resolution Manager in the implementation of systems, policies and processes which encourage...


  • London, United Kingdom AKTON Resourcing Ltd Full time

    Repairs Resolution OfficerSouthwarkI am recruiting for a local authority who is looking for someone to be responsible for answering stage one complaints and members enquiries on behalf of repairs and engineering services.Job RoleTo carry out investigations in line with the Council's overall vision, values and strategic aims, ensuring that excellent customer...

  • Complaints Officer

    1 month ago


    London, United Kingdom Cleantech People Full time

    **What's involved with this role**: **Job Ref: Southwark RQ1257644** **_Hybrid working_** The Repairs team requires a Repairs Resolution Officer/Complaints Officer to investigate and respond to stage one complaints and membe'rs enquiries. It is essential that you have exceptional customer service, along with previous experience of repairs and/or...


  • South East London, United Kingdom Vox Network Consultants Full time

    Role Purpose Act as the first point of contact for residents contacting Lewisham via different channels (Telephone and email) to report repair issues to their homes. To provide an effective, flexible and comprehensive administrative support service for the Responsive Repairs Service.Responsibilities To act as first point of contact for residents to receive...


  • London, United Kingdom Service Care Solutions Full time

    Job Title: Repairs Complaints Officer Locations: Southwark, SE1 Contract Type : Temporary ongoing Work Pattern: 37 hours per week Start Date: ASAP A new opportunity has become available for an Repairs Complaints Officer to help with answering stage one complaints and members enquiries on behalf of repairs and engineering services. Job...


  • London, United Kingdom Service Care Solutions Full time

    Job Title: Repairs Complaints Officer Locations: Southwark, SE1 Contract Type : Temporary ongoing Work Pattern: 37 hours per week Start Date: ASAP A new opportunity has become available for an Repairs Complaints Officer to help with answering stage one complaints and members enquiries on behalf of repairs and engineering services. Job...


  • East Sheen, Greater London, United Kingdom Vox Network Consultants Full time

    Role Purpose Act as the first point of contact for residents contacting Lewisham via different channels (Telephone and email) to report repair issues to their homes. To provide an effective, flexible and comprehensive administrative support service for the Responsive Repairs Service.Responsibilities To act as first point of contact for residents to receive...


  • London, United Kingdom Vox Network Consultants Full time

    Role Purpose Act as the first point of contact for residents contacting Lewisham via different channels (Telephone and email) to report repair issues to their homes. To provide an effective, flexible and comprehensive administrative support service for the Responsive Repairs Service.Responsibilities To act as first point of contact for residents to receive...


  • South London, United Kingdom MMP Consultancy Full time

    MMP Consultancy are currently working alongside an organisation based in Croydon to recruit a Customer Resolution Officer to join them on an interim contract. Responsibilities Include: - Working as part of a dedicated complaints resource to ensure you provide appropriate resolutions for customers - Being responsible for investigating complaints and members...


  • London, United Kingdom Daniel Owen- UK Full time

    SR- CLSE_1711474367 Posted: 26/03/2024 - £20 - £23 per hour - City of London, London - CONTRACT **Complaints / Resolutions Officer Role** **Legal Disrepair Officer - Housing / Repairs** **SE London** **Hybrid Working - 1 day in the office a week** **Temp to Perm Role** - Dealing with stage 1 and stage 2 complaints Leading Social Housing Organisation...


  • South London, United Kingdom MMP Consultancy Full time

    MMP Consultancy are working with a fantastic organisation based in South London to recruit an Repairs & Maintenance Support Officer to join them on a temporary contract. We are looking for enthusiastic professionals, who are keen to learn and present exceptional administrative skills. To maintain and keep current the businesses repairs service ensuring the...


  • London, United Kingdom Daniel Owen Ltd Full time

    Complaints / Resolutions Officer Role Legal Disrepair Officer - Housing / Repairs SE London Hybrid Working - 1 day in the office a week Temp to Perm Role Dealing with stage 1 and stage 2 complaints Leading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance performance and smooth...


  • London, United Kingdom Tate Full time

    Customer Resolution Officers (Complaints) will lead on the management of complaints, Members Enquiries, freedom of information requests (FOIs) and the resolution of complex customer issues for services within Operations. The key purpose of the role is to provide an excellent service to customers who have complaints or complex/escalated issues - primarily...

  • Repairs Officer

    1 month ago


    London, United Kingdom Akton Recruitment Ltd Full time

    Repairs Officer Akton Recruitment has an opening for a Repairs Officer Repairs Officer role customer service excellence a must.

  • Repairs Inspector

    1 month ago


    South Croydon, United Kingdom Adecco Full time

    **Repairs Inspector**: - ** Public Sector - Local Authority**: - **Full Time - Monday to Friday, 36 hours per week**: - ** Temporary Role - 12 months with possible extension**: - ** Hybrid working - minimum 3 days per week on site / in office in Croydon**: - ** £30 per hour Umbrella (£216 per day)**: - ** Travel expenses paid for site visits** The...

  • Repairs Officer

    1 month ago


    London, United Kingdom Akton Recruitment Full time

    Akton Recruitment has an opening for a Repairs Officer Repairs Officer role customer service excellence a must.