Customer Resolution Officer

2 weeks ago


South London, United Kingdom MMP Consultancy Full time

MMP Consultancy are currently working alongside an organisation based in Croydon to recruit a Customer Resolution Officer to join them on an interim contract.

Responsibilities Include:

- Working as part of a dedicated complaints resource to ensure you provide appropriate resolutions for customers
- Being responsible for investigating complaints and members enquiries providing timely responses that offer full explanation and wherever possible, resolution for customers
- Focussing on improving performance, prevent complaints and ensuring a single way of working
- Provide expert advice to the customers and business areas

Essential Experience:

- Experience of managing and responding to customer complaints
- Contact centre experience or housing knowledge; this is not essential as full training will be provided
- Understands the needs of customers and communities
- Excellent written and verbal skills
- Obsessive customer service ethic



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