Customer Resolution Officer
2 weeks ago
MMP Consultancy are currently working alongside an organisation based in Croydon to recruit a Customer Resolution Officer to join them on an interim contract.
Responsibilities Include:
- Working as part of a dedicated complaints resource to ensure you provide appropriate resolutions for customers
- Being responsible for investigating complaints and members enquiries providing timely responses that offer full explanation and wherever possible, resolution for customers
- Focussing on improving performance, prevent complaints and ensuring a single way of working
- Provide expert advice to the customers and business areas
Essential Experience:
- Experience of managing and responding to customer complaints
- Contact centre experience or housing knowledge; this is not essential as full training will be provided
- Understands the needs of customers and communities
- Excellent written and verbal skills
- Obsessive customer service ethic
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Customer Resolution Officer
4 days ago
London, United Kingdom Tate Full timeCustomer Resolution Officers (Complaints) will lead on the management of complaints, Members Enquiries, freedom of information requests (FOIs) and the resolution of complex customer issues for services within Operations. The key purpose of the role is to provide an excellent service to customers who have complaints or complex/escalated issues - primarily...
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Repairs Resolution Officer
Found in: Talent UK 2A C2 - 7 days ago
London, United Kingdom Russell King Associates Full timeWe are recruiting for a Reparis Resolution Offier for Southwark Council. The complaints officers will need to investigate and respond to stage one complaints and members enquiries. The complaints relate to repairs and engineering complaints. exceptional customer service is a must. experience of repairs or complaints essential. some hybrid working but mostly...
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Repairs Resolution Officer
7 days ago
London, United Kingdom AKTON Resourcing Ltd Full timeRepairs Resolution Officer Southwark I am recruiting for a local authority who is looking for someone to investigate and respond to stage one complaints and members enquiries. The complaints relate to repairs and engineering complaints. Job Role To support the Repairs Resolution Manager in the implementation of systems, policies and processes which...
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Repairs Resolution Officer
4 days ago
London, United Kingdom Belmont Recruitment Full timeGood Afternoon, I am currently representing Southwark Council, who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience We are looking for a Repairs Resolution Officer this role will be: SE156TH...
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Customer Resolution Advisor
4 days ago
London / Gatwick Airport, United Kingdom Evri Full timeAt Evri we understand that searching for your first job, your next job, or that big promotion is a huge milestone. Here at Evri we always think about what it’s like to be in your position when making those big decisions. It takes courage to make change happen in your life, and we’re here to help you with that. We’re here for the first step, the next...
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Repairs Resolution Officer
Found in: Talent UK 2A C2 - 7 days ago
London, United Kingdom AKTON Resourcing Ltd Full timeRepairs Resolution OfficerSouthwarkI am recruiting for a local authority who is looking for someone to investigate and respond to stage one complaints and members enquiries. The complaints relate to repairs and engineering complaints.Job Role To support the Repairs Resolution Manager in the implementation of systems, policies and processes which encourage...
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Resolution Analyst
Found in: Jooble UK C2 - 4 days ago
London, United Kingdom myGwork Full timeThis inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Resolution Analyst Salary: £41,000 per annum, Location: Aldgate East, London. We are a hybrid workforce and spend 40% of our time in the office. Hours: We offer other flexible work options, such as compressed hours. Job description: Reporting...
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Independent Committee Member
Found in: Talent UK C2 - 2 weeks ago
London, United Kingdom NHS Resolution Full timeJob summary NHS Resolution is seeking to make a key appointment to our Reserving and Pricing Committee (RPC) to sit alongside existing members who comprise members of the executive committee, and a non-executive director. Main duties of the job NHS Resolutions Reserving and Pricing Committee (RPC) supports the Chief Executive in their role of...
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Independent Committee Member
Found in: beBee S GB - 2 weeks ago
London, United Kingdom NHS Resolution Part timeJob summaryNHS Resolution is seeking to make a key appointment to our Reserving and Pricing Committee (RPC) to sit alongside existing members who comprise members of the executive committee, and a non-executive director.Main duties of the jobNHS Resolutions Reserving and Pricing Committee (RPC) supports the Chief Executive in their role of Accounting Officer...
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Independent Committee Member
Found in: beBee jobs GB - 2 weeks ago
London, Greater London, United Kingdom NHS Resolution Full timeJob summaryNHS Resolution is seeking to make a key appointment to our Reserving and Pricing Committee (RPC) to sit alongside existing members who comprise members of the executive committee, and a non-executive director.Main duties of the jobNHS Resolutions Reserving and Pricing Committee (RPC) supports the Chief Executive in their role of Accounting Officer...
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Resolution Analyst
1 week ago
London, United Kingdom Adecco Full timeAdecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicity's, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by highlighting their talents, skills, and unique experience in...
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Resolution Analyst
Found in: Whatjobs ES C2 - 1 week ago
London, United Kingdom Adecco Full timeAdecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicity's, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by highlighting their talents, skills, and unique experience in an...
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Customer Service Officer
3 weeks ago
London, United Kingdom AKTON Resourcing Ltd Full timeCustomer Service Officer Camden 21/hr Start date: ASAP AKTON Recruitment is working closely with the local authorities and we are looking for a Customer Service Officer in the Camden area. 3 - 6 months contract. JOB PURPOSE To represent the Council by providing the first point of contact with customers, providing advice and applying sound judgement...
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Income & Dispute Resolution Officer
4 days ago
London, United Kingdom Akton Recruitment Full timeHackney £23 Per Hour I am recruiting for a local authority who is looking for someone to To positively contribute to the Leasehold Services Team responsible for the effective recovery of service charges and other invoiced sums including; major works; shared ownership and ground rent; reserve fund; and, any other specified debt from leaseholders,...
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Croydon, Surrey, South East, United Kingdom PPF (Pension Protection Fund) Full timeHead of Customer Resolutions, Training and Technical ServicesThe following information provides an overview of the skills, qualities, and qualifications needed for this role.Location:Croydon office location with Hybrid workingSalary:£80,000 to £90,000 per annum plus Civil Service PensionContract Type:PermanentPosition type:Full TimeWere the Pension...
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Customer Service Officer
7 days ago
London, United Kingdom Ackerman Pierce Full timeDo you have experience as a Customer Service Officer working within Social Housing? I am excited to be recruiting for my client who is looking for a Repairs Customer Service Officer to log any requests that come in while providing a high level of customerservice. Key Duties: - To use the Council's systems to provide information and resolution to our...
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Temporary Customer Services Officer
3 weeks ago
London, United Kingdom AKTON Resourcing Ltd Full timeCustomer Service Officer Camden 21/hr Start date: ASAP AKTON Recruitment is working closely with the local authorities and we are looking for a Customer Service Officer in the Camden area. 3 - 6 months contract. JOB PURPOSE To represent the Council by providing the first point of contact with customers, providing advice and applying sound...
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Complaints /Resolution Officer (Housing)
Found in: Talent UK 2A C2 - 7 days ago
City of London, United Kingdom Daniel Owen Ltd Full timeComplaints / Resolutions Officer Role Legal Disrepair Officer - Housing / RepairsSE LondonHybrid Working - 1 day in the office a week Temp to Perm RoleDealing with stage 1 and stage 2 complaints Leading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance performance and smooth day to day...
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Complaints /Resolution Officer (Housing)
3 weeks ago
London, United Kingdom Daniel Owen Ltd Full timeComplaints / Resolutions Officer Role Legal Disrepair Officer - Housing / Repairs SE London Hybrid Working - 1 day in the office a week Temp to Perm Role Dealing with stage 1 and stage 2 complaints Leading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance performance and smooth...
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Resolution Technical Manager
1 week ago
City of London, United Kingdom Kind Consultancy Ltd Full timeKind Consultancy is working with a Financial Services regulatory organisation which is currently seeking two Resolution Technical Managers to join them in permanent, full-time roles paying in the region of £70,000 - £78,000. This role has a flexible workingmodel requiring 40% of each month to be based in-office in London. As an important part of the...