Resolution Technical Manager

3 weeks ago

City of London, United Kingdom Kind Consultancy Ltd Full time

Kind Consultancy is working with a Financial Services regulatory organisation which is currently seeking two Resolution Technical Managers to join them in permanent, full-time roles paying in the region of £70,000 - £78,000. This role has a flexible workingmodel requiring 40% of each month to be based in-office in London.
As an important part of the Resolution Leadership Team, the Resolution Technical Manager will:

- Be accountable as Product Owner to ensure the organisation is prepared to respond consistently and effectively to customers of failed firms.
- Have a well-defined Strategic Plan for the delivery of short
- and medium-term duties and ambitions of the organisation in the event of a firm failing.
- Be responsible for contributing and adhering to the Business Continuity Planning
- Work collaboratively with Readiness colleagues to help shape the Resolution Strategy for failed firms from Watchlist to BAU
- Implement and maintain Resolution’s Insolvency Practitioner Strategy
- Plan and implement compensation and claims strategy
- Create and oversee the delivery annual scheme plan including assurance activity
- Liaise effectively with other Financial Services regulators and industry - gathering insight to support and validate our Resolution strategies
- Define and deliver technical framework for the Resolution teams ensuring technical knowledge is maintained and built
- Regularly review supporting internal processes to identify opportunities for continuous improvement
- Effectively lead Resolution Specialists which will include performance management (121’s, Annual Performance Reviews), development of direct reports
- Has expert-level knowledge of Complex Claims Management, Data Analysis, Data Reporting, Insolvency, Insurance, Pensions, SIPP and other financial products
- Has experience in setting and maintaining best practices for technical claims handling
- Has experience of preparing reports to senior management highlighting options and recommendations
- Has strong Stakeholder/Relationship Management, Coaching & Mentoring, Communication and Issue & Risk Management skills

Kind Consultancy is working with a Financial Services regulatory organisation which is currently seeking two Resolution Technical Managers to join them in permanent, full-time roles paying in the region of £70,000 - £78,000. This role has a flexible workingmodel requiring 40% of each month to be based in-office in London.
As an important part of the Resolution Leadership Team, the Resolution Technical Manager will:

- Be accountable as Product Owner to ensure the organisation is prepared to respond consistently and effectively to customers of failed firms.
- Have a well-defined Strategic Plan for the delivery of short
- and medium-term duties and ambitions of the organisation in the event of a firm failing.
- Be responsible for contributing and adhering to the Business Continuity Planning
- Work collaboratively with Readiness colleagues to help shape the Resolution Strategy for failed firms from Watchlist to BAU
- Implement and maintain Resolution’s Insolvency Practitioner Strategy
- Plan and implement compensation and claims strategy
- Create and oversee the delivery annual scheme plan including assurance activity
- Liaise effectively with other Financial Services regulators and industry - gathering insight to support and validate our Resolution strategies
- Define and deliver technical framework for the Resolution teams ensuring technical knowledge is maintained and built
- Regularly review supporting internal processes to identify opportunities for continuous improvement
- Effectively lead Resolution Specialists which will include performance management (121’s, Annual Performance Reviews), development of direct reports
- Has expert-level knowledge of Complex Claims Management, Data Analysis, Data Reporting, Insolvency, Insurance, Pensions, SIPP and other financial products
- Has experience in setting and maintaining best practices for technical claims handling
- Has experience of preparing reports to senior management highlighting options and recommendations
- Has strong Stakeholder/Relationship Management, Coaching & Mentoring, Communication and Issue & Risk Management skills

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