Repairs Resolution Officer
2 weeks ago
Good Afternoon,
I am currently representing Southwark Council, who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience We are looking for a Repairs Resolution Officer this role will be: SE156TH (Hybrid) The right candidate will: Southwark repairs requires four complaints officers to investigate and respond to stage one complaints and members enquiries. The complaints relate to repairs and engineering complaints. exceptional customer service is a must * To support the Repairs Resolution Manager in the implementation of systems, policies and processes which encourage 'right first time' service delivery. * To investigate and respond to Stage 1 complaints made under the Council's Corporate Complaints process and Member enquiries. * To carry out investigations in line with the Council's overall vision, values and strategic aims, ensuring that excellent customer service is delivered. * To have direct contact with customers in the provision of a front line complaint service. Deal with general customer queries and complex enquiries, and resolve any form of customer dissatisfaction. * Work with the council's contractors to provide an excellent repair service, by arranging repairs and monitoring to completion at required standard. We require the following: * Experience of repairs and maintenance service delivery * Experience of responding to correspondence and drafting reports. * Knowledge and understanding of complaints processes. To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed) If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee. IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE. Look forward to speaking with you soon #J-18808-Ljbffr-
Repairs Resolution Officer
3 weeks ago
London, United Kingdom AKTON Resourcing Ltd Full timeRepairs Resolution Officer Southwark I am recruiting for a local authority who is looking for someone to investigate and respond to stage one complaints and members enquiries. The complaints relate to repairs and engineering complaints. Job Role To support the Repairs Resolution Manager in the implementation of systems, policies and processes which...
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Repairs Resolution Officer
3 weeks ago
London, United Kingdom AKTON Resourcing Ltd Full timeRepairs Resolution OfficerSouthwarkI am recruiting for a local authority who is looking for someone to investigate and respond to stage one complaints and members enquiries. The complaints relate to repairs and engineering complaints.Job Role To support the Repairs Resolution Manager in the implementation of systems, policies and processes which encourage...
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Repairs Resolution Officer
3 weeks ago
London, United Kingdom AKTON Resourcing Ltd Full timeRepairs Resolution Officer Southwark I am recruiting for a local authority who is looking for someone to investigate and respond to stage one complaints and members enquiries. The complaints relate to repairs and engineering complaints. Job Role To support the Repairs Resolution Manager in the implementation of systems, policies and processes which...
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