Repairs & Maintenance Officer

2 weeks ago


South London, United Kingdom MMP Consultancy Full time

MMP Consultancy are working with a fantastic organisation based in South London to recruit an Repairs & Maintenance Support Officer to join them on a temporary contract.

We are looking for enthusiastic professionals, who are keen to learn and present exceptional administrative skills. To maintain and keep current the businesses repairs service ensuring the effective management of the repairs process in line with published guidance

**Responsibilities**:
Working in conjunction with the Customer Contact Centre to ensure the consistent delivery of the businesses repairs service including the correct diagnosis of repairs and appointment of repairs in accordance with the policy and procedures
Liaising directly with customer as required to deliver the functions required by this role
Support the on-going development of processes and procedures in relations to repairs and maintenance to ensure these are consistent across the group and reflect best practice and reflect front line operational delivery
Ensure that systems are in place for the effective recording, monitoring and completion of the Environmental Health Orders and Right to Repair cases
Support the Technical Works manager in ensuring the timely inspection, ordering of repairs and void works requiring pre-inspection including liaising with customers
Provide detailed reports and analysis of repairs volumes, expenditure and customer satisfaction including trend analysis to support the effective delivery of the service
Raise work orders and support the preparation of specification for works
Take a proactive approach to the resolve customer complaints and enquiries

Skills & Abilities

Demonstrable knowledge and experience of operating and managing core housing, repairs, landlord compliance and relevant IT systems
Understanding of the processing, and validation of payment request made by Contractors
Understanding of Landlord Compliance and servicing requirements
To be able to demonstrate a methodical approach to work, with sound organisational skills, within a team environment but also ability to work on your own



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