Maintenance Officer
3 months ago
MMP Consultancy are working with a public-sector organisation to recruit a Repairs Customer Service Advisor to work on a Permanent basis based in East London.
This individual will be responsible for providing administrative support to the Repairs team, ensuring the effective of the responsive and planned repairs maintenance services to tenants and leaseholders properties which are managed by the organisation. We are seeking previous Repairs Administrator's and Maintenance Administrator's to apply.
**Responsibilities**:
- Make appointments for staff and contractors to visit residents, informing tenants and leaseholders of appointments and completion target times
- Ensure the timely and accurate storage and retrieval of data relating to the repairs and planned maintenance service
- Liaise with Contractors to ensure excellent standards of customer service are maintained regarding making and keeping appointments, particularly communication with contractors about completion dates, non-access and rechargeable repairs
- Process orders and invoices for the Repairs service
- Liaise with Contractors and Surveyors in relation to variation orders
- Maintain and administer Disrepair records
- Provide assistance to the Property Services Manager and Technical Surveyors
- Co-ordinate and administer actions resulting from internal and external audits that relate to the repairs service
- Previous experience of working in a Repairs Administrator role
- Previous experience of working with a Housing Association, Local Authority or Main Contractor
- Excellent customer services and communication skills
- Proficient in the use of Microsoft Office and experience of Housing Management / Repairs databases
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