Service Desk Team Leader

6 days ago


Nottingham, United Kingdom Proactive IT Full time

9251SR

£28k - 32k per year + Brilliant Benefits

Service Desk Team Leader

Our client is looking for a Service Desk Team Leader to join their team on a permanent basis. The role is a hybrid working model, with 4 days required on-0site per week. You will support the service desk team, ensuring workloads are evenly distributed, and ensuring an excellent level of IT support is provided across the business. You will also be an active team member, handling your own tickets and leading by example with management and resolution.

You will eb rewarded with an excellent salary, as well as a brilliant benefits package including annual leave, pension scheme, discount vouchers, cycle to work scheme, onsite café and many, many more perks

**Service Desk Team Leader - Key Skills**:
Excellent attention to detail and problem-solving skills.

Able to communicate effectively with both technical and non-technical users

Hands on experience with printers, laptops and other hardware

Experience providing support with Microsoft operating systems and O365

Experience working with Active Directory

Experience with remote support tools and ticketing systems

Technical experience with systems networking, databases, and user support

Demonstrate excellent service desk ethos, organisation and record keeping

Formal IT qualifications would be advantageous

Service Desk Team Leader

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation



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