IT Service Desk Analyst
3 days ago
Service Desk Analyst
Salary £24,285 to £25,335 per annum
Our College offers a comprehensive range of further and higher education courses and training opportunities for business and industry. The IT team is committed to continually improving technology and the way IT Services are delivered across the College comprising of 10 locations, 25,000 students and 1,400 staff members.
This challenging but enjoyable role requires someone that has excellent communication skills, can perform a high degree of problem solving and takes pride in working to a high standard in a demanding environment.
As a service desk analyst, you should have a passion for IT, excellent customer service skills and be able to stay positive, ensuring our customers have the best possible experience. You will aim to resolve incidents at first line using the tools available. You will work closely with the IT Customer Service Team Leader and IT Services Business Partners to improve the existing services, as well as help to embed ITIL best practices and service-related processes. You will help ensure IT services are continually improving by spotting trends, and opportunity for improvement.
You will work closely with all IT teams to shape the overall approach to the support provision.
The post will be shortlisted against the essential and desirable criteria at application stage from the person specification. Please ensure that you have a look at this specification attached to the Role Profile and complete your application directly from this, as these specifications are an integral part of the selection process.
Why Join Us
Competitive salary
35 days Annual Leave + 8 Bank Holidays + Opportunity to purchase up to 5 days annual leave
Access to Local government pension scheme
Discounts at various stores and services across the UK via our Vivup App
Various travel schemes including cycle to work, local transport and car benefit scheme
Opportunities for professional development including 8 dedicated CPD days and our request to invest programme
A place to belong
We are a carer confident employer - This is an external recognition of the support we offer to working carers in the college community.
We are also under the Endometriosis Friendly Employer scheme and are committed to tackling the stigma around menstrual health supporting those with the condition.
We are currently working towards achieving the Menopause Friendly accreditation for its support for colleagues affected by menopause and peri-menopause symptoms.
We have a team of accredited Mental Health First Aiders to support wellbeing of colleagues and continuously support more to attain their accreditation.
We host Wellness Cafes on the above and moreA series of informal get togethers where colleagues can share their experiences and learn from one another. Our aim is to support colleagues to have fulfilling careers alongside managing their family or individual lives and health challenges.
Our College is a place where you can share your ideas, work with people from all kinds of backgrounds and together, make a positive difference. Within our inclusive workplace, everyone is given the opportunity to belong. As part of this we are happy to consider any reasonable adjustments that successful candidates may need.
Our College is committed to safeguarding and promoting the wellbeing of our students and expects all staff and volunteers to share this commitment. Background checks including employer references, and an enhanced DBS check will be required for this role
-
Service Desk Analyst
1 month ago
Nottingham, United Kingdom CV-Library Full timeService Desk Analyst – 4 Month Contract – Nottingham – Inside IR35 VIQU has partnered with an organisation based in Nottingham, who are seeking a Service Desk Analyst to provide 1st and 2nd Line BAU Support. The successful Service Desk Analyst will join a busy team, providing both remote and onsite support to a large user...
-
Service Desk Analyst
4 weeks ago
Nottingham, United Kingdom VIQU Full timeService Desk Analyst – 4 Month Contract – Nottingham – Inside IR35VIQU has partnered with an organisation based in Nottingham, who are seeking a Service Desk Analyst to provide 1st and 2nd Line BAU Support.The successful Service Desk Analyst will join a busy team, providing both remote and onsite support to a large user base. Role responsibilities for...
-
Service Desk Analyst
1 month ago
Nottingham, United Kingdom VIQU Limited Full timeService Desk Analyst – 4 Month Contract – Nottingham – Inside IR35VIQU has partnered with an organisation based in Nottingham, who are seeking a Service Desk Analyst to provide 1st and 2nd Line BAU Support.The successful Service Desk Analyst will join a busy team, providing both remote and onsite support to a large user base. Role responsibilities for...
-
1st Line Service Desk Analyst
2 months ago
Nottingham, United Kingdom CV-Library Full timeOur client is currently looking to recruit a 1st Line Service Desk Analyst on a permanent basis. 1st Line Service Desk Analyst £26,000 Nottingham – Hybrid The successful candidate will have previous experience as a 1st Line Service Desk Analyst or have an interest / education in IT/Technical support and have...
-
Service Desk Support Analyst
2 months ago
Nottingham, United Kingdom CV-Library Full timeService Desk Support Analyst £12.92 per hour Remote, Nottingham 37.5 Hours, Monday to Friday 6 Months Start date: ASAP We have an exciting opportunity for 1st Line Support Agents to join our client based in Nottingham. We're looking for analytically minded candidates to support their service desk department for 6 months. This is an opportunity...
-
IT Service Desk Analyst
3 days ago
Nottingham, United Kingdom CV-Library Full timeService Desk Analyst Salary £24,285 to £25,335 per annum Our College offers a comprehensive range of further and higher education courses and training opportunities for business and industry. The IT team is committed to continually improving technology and the way IT Services are delivered across the College comprising of 10 locations, 25,000...
-
IT Service Desk Analyst
2 days ago
Nottingham, United Kingdom Only FE Full timeService Desk Analyst Salary £24,285 to £25,335 per annum Our College offers a comprehensive range of further and higher education courses and training opportunities for business and industry. The IT team is committed to continually improving technology and the way IT Services are delivered across the College comprising of 10 locations, 25,000 students...
-
Service Desk Analyst
3 weeks ago
Nottingham, United Kingdom Experian Ltd Full timeService Desk AnalystMere Way, Ruddington, Nottingham NG11, UKFull-timeEmployee Status: RegularRole Type: HybridDepartment: Information Technology & SystemsSchedule: Full TimeCompany DescriptionLocation: Fairham House, RuddingtonExperian is a global data and technology company, powering opportunities for people and businesses around the world. We help to...
-
Service Delivery and Service Desk Manager
2 months ago
Nottingham, United Kingdom CV-Library Full timeSenior Service Delivery and Service Desk Manager required to work on an initial 3-month contract implementing short to medium term delivery strategy, process optimisation and capability management for a Service Desk team, as our client kick off a large business model transformation. The successful candidate will be responsible for managing a team of Service...
-
Technical Help Desk Analyst
2 weeks ago
Nottingham, Nottingham, United Kingdom VIQU Limited Full timeThe successful candidate will have experience as a Service Desk Analyst or within 1st and 2nd Line Support, with a strong understanding of Windows 10/11 Administration and Support. You will also need to have experience supporting Microsoft 365, Exchange, OneDrive, and Active Directory.Key Responsibilities:Provide 1st and 2nd Line support on the Service...
-
Service Desk Manager
2 weeks ago
Nottingham, United Kingdom Change Specialists Full timeCan you demonstrate proven success in leading and improving operating rhythms for a busy IT service desk?As well as immediate availability to start work this assignment requires a seasoned IT professional, you will be working with a small team to improve service desk operations and ways of working to clear a backlog, build team moral, and improve perception...
-
Service Desk Manager
2 weeks ago
Nottingham, United Kingdom Change Specialists Full timeCan you demonstrate proven success in leading and improving operating rhythms for a busy IT service desk? As well as immediate availability to start work this assignment requires a seasoned IT professional, you will be working with a small team to improve service desk operations and ways of working to clear a backlog, build team moral, and improve...
-
IT Service Desk Team Leader
6 months ago
Nottingham, United Kingdom XMA Full timeJOB TITLE: Service Desk Team Leader SALARY: £30,000 - £34,000 BENEFITS: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, Medicash, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program LOCATION: Nottingham SETTING: Hybrid 3 office/2 home split Established in...
-
Service Desk Engineer
2 months ago
Nottingham, United Kingdom Littlefish Full timeCome and join the Littlefish team!Salary up to £25,000 with additional earning potentials of up to £4,500Work Location: Nottingham (Hybrid), with the following working pattern:Must be eligible for SC Clearance (Must have lived in the UK for at least 5 years).Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As...
-
Service Desk Technician
1 month ago
Nottingham, United Kingdom Nottingham Trent University Full timeWork at the cutting edge of digital innovation. Doing things differently. Service Desk Technician Salary £26, - £28, per annum This will be a full-time role of 37 hours per week, Monday – Friday. About the Role Are you passionate about providing technical support and ready to showcase your customer service skills in a thriving...
-
Support Desk
1 day ago
Nottingham, United Kingdom Premier Group Recruitment Full timeRole: Support Desk UserDuration: 6 monthsLocation: NottinghamshireDay Rate: £150p/dJob Type: 100% RemoteInside IR35Role Overview:We are seeking a highly organised and proactive Support Desk User to join a team and manage incoming support requests for a suite of job board websites. You will play a crucial role in ensuring the smooth operation of platforms by...
-
IT Support Specialist
2 weeks ago
Nottingham, Nottingham, United Kingdom VIQU Limited Full timeJob Overview:We are seeking a highly skilled Service Desk Analyst to join our busy team in Nottingham. As a Service Desk Analyst, you will be responsible for providing both remote and onsite support to a large user base.
-
Temp Desk Manager
1 week ago
Nottingham, Nottingham, United Kingdom Recruitment Pursuits Ltd Full timeJoin us at Recruitment Pursuits Ltd in Nottingham as a Temp Desk Manager and take advantage of an estimated salary of £35,000 - £50,000 per annum.About the JobThis is a fantastic opportunity to provide professional recruitment services to clients and candidates while developing and maintaining existing client relationships.Your key responsibilities will...
-
Front Desk Receptionist
6 months ago
Nottingham, United Kingdom The St James Hotel Full timeWe are looking for a Receptionist to work on our front desk to perform a variety of administrative tasks. 16 hours, with increasing hours to cover holidays etc, As a Receptionist in our 4 star boutique hotel, you will be the first point of contact. Our Receptionist’s duties include Checking guests in and out of the hotel, offering administrative support...
-
Service Desk Coordinator
2 weeks ago
Nottingham, United Kingdom Complete Security Recruitment Full timeFire & Security Role: Are you a Service Desk Coordinator, logging and distributing reactive calls to engineers? Paying up to £29kWhat can you expect as an employee: Working hours: Monday – Friday, 8.00am – 5.00pmSalary: Competitive - dependent on experience, skills and qualificationsBenefits: High Performance Club Awards, Pension Scheme, Life and...