Support Desk

10 hours ago


Nottingham, United Kingdom Premier Group Recruitment Full time

Role: Support Desk User

Duration: 6 months

Location: Nottinghamshire

Day Rate: £150p/d

Job Type: 100% Remote

Inside IR35



Role Overview:

We are seeking a highly organised and proactive Support Desk User to join a team and manage incoming support requests for a suite of job board websites. You will play a crucial role in ensuring the smooth operation of platforms by responding to user tickets, communicating with internal teams, and ensuring service-level agreements (SLAs) are met for first response and issue resolution times.

The ideal candidate will have excellent communication skills, a customer-first mindset, and an ability to stay calm under pressure. Previous experience in a support role or being a Support Desk User is beneficial but not essential and can work remotely.


Key Responsibilities:

  • Monitor and respond to incoming support tickets related to website issues from users of our job boards whilst working remotely.
  • Communicate with internal teams (via MS Teams or other collaboration tools) to address and escalate issues as needed.
  • Ensure tickets are handled in a timely manner, meeting or exceeding our targets for Time to First Response and Time to Resolution.
  • Troubleshoot basic website issues (e.g., job posting problems, user account issues, application tracking, etc.), escalating to technical teams when required.
  • Maintain and update ticketing system with accurate notes, status updates, and resolutions.
  • Provide regular updates on ticket progress and priority to the team whilst working remotely.
  • Assist in testing and validating website functionality as part of the issue resolution process as a Support Desk User.
  • Assist in documenting FAQs and support procedures to help improve support efficiency.
  • Identify recurring issues and communicate potential improvements to the product and development teams.

Key Skills and Qualifications:

  • Excellent written and verbal communication skills as a Support Desk User
  • Strong attention to detail and ability to prioritise and manage multiple tasks.
  • Ability to manage time effectively and meet deadlines in a fast-paced environment.
  • Prior experience in a customer service or support role is preferred but not essential.
  • Experience with ticketing systems as a Support Desk User whilst working remotely.
  • Basic understanding of website functionality and ability to troubleshoot user-related issues.
  • A problem-solving mindset and a proactive approach to resolving customer issues.
  • Knowledge of the job board industry or previous experience in a similar service environment is a plus.

Personal Attributes:

  • Customer-focused with a high degree of empathy and professionalism.
  • Adaptable and comfortable with changing priorities.
  • Strong organisational and multitasking abilities.
  • Team player with the ability to collaborate effectively across different departments.



  • Nottingham, United Kingdom CV-Library Full time

    Service Desk Support Analyst £12.92 per hour Remote, Nottingham 37.5 Hours, Monday to Friday 6 Months Start date: ASAP We have an exciting opportunity for 1st Line Support Agents to join our client based in Nottingham. We're looking for analytically minded candidates to support their service desk department for 6 months. This is an opportunity...


  • Nottingham, United Kingdom Harper Recruitment Full time

    Service Desk Support Analyst£12.92 per hourRemote, Nottingham37.5 Hours, Monday to Friday6 MonthsStart date: ASAP We have an exciting opportunity for 1st Line Support Agents to join our client based in Nottingham.We're looking for analytically minded candidates to support their service desk department for 6 months. This is an opportunity to work for a...

  • Service Desk Analyst

    1 month ago


    Nottingham, United Kingdom CV-Library Full time

    Service Desk Analyst – 4 Month Contract – Nottingham – Inside IR35 VIQU has partnered with an organisation based in Nottingham, who are seeking a Service Desk Analyst to provide 1st and 2nd Line BAU Support. The successful Service Desk Analyst will join a busy team, providing both remote and onsite support to a large user...

  • Service Desk Analyst

    1 month ago


    Nottingham, United Kingdom VIQU Limited Full time

    Service Desk Analyst – 4 Month Contract – Nottingham – Inside IR35VIQU has partnered with an organisation based in Nottingham, who are seeking a Service Desk Analyst to provide 1st and 2nd Line BAU Support.The successful Service Desk Analyst will join a busy team, providing both remote and onsite support to a large user base. Role responsibilities for...

  • Service Desk Analyst

    4 weeks ago


    Nottingham, United Kingdom VIQU Full time

    Service Desk Analyst – 4 Month Contract – Nottingham – Inside IR35VIQU has partnered with an organisation based in Nottingham, who are seeking a Service Desk Analyst to provide 1st and 2nd Line BAU Support.The successful Service Desk Analyst will join a busy team, providing both remote and onsite support to a large user base. Role responsibilities for...


  • Nottingham, United Kingdom XMA Full time

    JOB TITLE: Service Desk Team Leader SALARY: £30,000 - £34,000 BENEFITS: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, Medicash, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program LOCATION: Nottingham SETTING: Hybrid 3 office/2 home split Established in...


  • Nottingham, United Kingdom The St James Hotel Full time

    We are looking for a Receptionist to work on our front desk to perform a variety of administrative tasks. 16 hours, with increasing hours to cover holidays etc, As a Receptionist in our 4 star boutique hotel, you will be the first point of contact. Our Receptionist’s duties include Checking guests in and out of the hotel, offering administrative support...

  • Service Desk Manager

    2 weeks ago


    Nottingham, United Kingdom Change Specialists Full time

    Can you demonstrate proven success in leading and improving operating rhythms for a busy IT service desk?As well as immediate availability to start work this assignment requires a seasoned IT professional, you will be working with a small team to improve service desk operations and ways of working to clear a backlog, build team moral, and improve perception...

  • Service Desk Manager

    2 weeks ago


    Nottingham, United Kingdom Change Specialists Full time

    Can you demonstrate proven success in leading and improving operating rhythms for a busy IT service desk? As well as immediate availability to start work this assignment requires a seasoned IT professional, you will be working with a small team to improve service desk operations and ways of working to clear a backlog, build team moral, and improve...


  • Nottingham, Nottingham, United Kingdom VIQU Limited Full time

    The successful candidate will have experience as a Service Desk Analyst or within 1st and 2nd Line Support, with a strong understanding of Windows 10/11 Administration and Support. You will also need to have experience supporting Microsoft 365, Exchange, OneDrive, and Active Directory.Key Responsibilities:Provide 1st and 2nd Line support on the Service...


  • Nottingham, United Kingdom 4M Recruitment Full time

    Our client is currently looking to recruit a 1st Line Service Desk Analyst on a permanent basis.  1st Line Service Desk Analyst£26,000Nottingham – Hybrid  The successful candidate will have previous experience as a 1st Line Service Desk Analyst or have an interest / education in IT/Technical support and have previous customer service experience.  You...


  • Nottingham, United Kingdom CV-Library Full time

    Our client is currently looking to recruit a 1st Line Service Desk Analyst on a permanent basis.    1st Line Service Desk Analyst £26,000 Nottingham – Hybrid    The successful candidate will have previous experience as a 1st Line Service Desk Analyst or have an interest / education in IT/Technical support and have...

  • Service Desk Engineer

    2 months ago


    Nottingham, United Kingdom Littlefish Full time

    Come and join the Littlefish team!Salary up to £25,000 with additional earning potentials of up to £4,500Work Location: Nottingham (Hybrid), with the following working pattern:Must be eligible for SC Clearance (Must have lived in the UK for at least 5 years).Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As...


  • Nottingham, Nottingham, United Kingdom Nottingham City General Practice Alliance Full time

    About UsNottingham City General Practice Alliance promotes collaboration among GPs and their workforce throughout the city. Our work includes developing networks for shared tasks and resources, empowering frontline practice staff, and launching initiatives like GP+.Job ResponsibilitiesManage the front desk to ensure smooth and efficient surgeries.Welcome...


  • Nottingham, United Kingdom Nottingham Trent University Full time

    Work at the cutting edge of digital innovation. Doing things differently. Service Desk Technician Salary £26, - £28, per annum This will be a full-time role of 37 hours per week, Monday – Friday. About the Role Are you passionate about providing technical support and ready to showcase your customer service skills in a thriving...

  • Service Desk Analyst

    3 weeks ago


    Nottingham, United Kingdom Experian Ltd Full time

    Service Desk AnalystMere Way, Ruddington, Nottingham NG11, UKFull-timeEmployee Status: RegularRole Type: HybridDepartment: Information Technology & SystemsSchedule: Full TimeCompany DescriptionLocation: Fairham House, RuddingtonExperian is a global data and technology company, powering opportunities for people and businesses around the world. We help to...


  • Nottingham, United Kingdom Only FE Full time

    Service Desk Analyst Salary £24,285 to £25,335 per annum Our College offers a comprehensive range of further and higher education courses and training opportunities for business and industry. The IT team is committed to continually improving technology and the way IT Services are delivered across the College comprising of 10 locations, 25,000 students...


  • Nottingham, United Kingdom CV-Library Full time

    Service Desk Analyst Salary £24,285 to £25,335 per annum Our College offers a comprehensive range of further and higher education courses and training opportunities for business and industry. The IT team is committed to continually improving technology and the way IT Services are delivered across the College comprising of 10 locations, 25,000...


  • Nottingham, United Kingdom CV-Library Full time

    Service Desk Analyst Salary £24,285 to £25,335 per annum Our College offers a comprehensive range of further and higher education courses and training opportunities for business and industry. The IT team is committed to continually improving technology and the way IT Services are delivered across the College comprising of 10 locations, 25,000...


  • Nottingham, Nottingham, United Kingdom Laing O'Rourke Full time

    This role will serve as a public-facing ambassador for Laing O'Rourke, providing a professional and friendly service to employees and visitors. Key responsibilities include managing the reception desk, answering the main switchboard, and ensuring facility administration is organized and methodical.Main Responsibilities:Act as a front-line support to...