Service Desk Manager
4 days ago
Service Desk Manager
£45,000
Nottingham
I am working in partnership with a client who are looking for an accomplished Service Desk Manager who can take overall responsibility for the day-to-day running of parts of the Service Desk function including the achievement of all applicable Service Levelsand Customer Satisfaction scores.
You must also have experience in the following:
Previous experience as a Service Desk Manager
ITIL qualified
Managing a team of technical staff to support end user desktop environment
Mentoring and leading junior staff
Drive Continuous Service Improvement
Ensuring effective Major Incident Management processes are met
Knowledge of ServiceNow
Understand O365, networking, servers, and Datacentres
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