Service Scheduler

4 days ago


Banbury, United Kingdom BRELLIS RECRUITMENT LIMITED Full time

Service Scheduler
- Hybrid working available 2 days at home 3 days at the office after training period *

We are pleased to be working with a brand who outperform the competition on innovation and quality time after time. A company that can help you realise your full potential.

The role

To support Field Service Technicians within a regional area including co-ordination, booking and effective scheduling ensuring the delivery of a world class service experience
- To be a custodian of the brand at all times and demonstrate Kärcher values
- Daily communication with Regional Field Service Technicians, Regional Service Team Leader and other Regional Service Schedulers
- Supporting and assisting Field Service Technicians with regard to their daily schedule, outstanding service requests and associated queries
- Effective utilisation of Field Service Technicians in order to maximise productivity and minimise response times
- Ensuring all service level agreements and associated contract conditions are adhered to and met
- Scheduling of work for Field Service Technicians
- Despatching work to Field Service Technicians in CRM
- Liaison with external and internal customers in relation to service request progress and updating CRM accordingly
- Process spare parts orders
- Manage / update Cases & Work Orders within the Regional Scheduler Dashboard in CRM daily
- Undertake other activities requested by management to meet department and/or business requirements

Benefits:
24days holiday + BH, Clear career progression, Health plan, Illness cover, Pension, Staff discounts working 0830 to 1700.

Qualifications and experience are:

- 3 GCSEs at Grade 4, or equivalent, including English and Maths
- Customer Service/Support
- Microsoft Outlook
- Office administration in a busy and demanding environment
- Planning / Scheduling
- Microsoft Dynamics CRM
- SAP
- Geographical knowledge

Relevant Key words

Transport Planner, Engineer Scheduler


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