Customer Service
6 months ago
**Position: Customer Service Representative**
A large part of this role with answering customer queries. You will also be assigned a list of existing accounts to manage, update, and assist with their development and account growth. Full training on the processes and procedures will be given. Part of this role is focused on proactively contacting accounts that have lapsed to re-engage these accounts as well as outbound cold calling.
- **Essential Functions**:
Customer service - answer enquiries, provide professional customer service, answer questions, resolve customer complaints, process orders, respond to requests for information
- Selling - identify and create sales opportunities.
- Data Entry - enter all order information into the company database in a timely manner. Ensure that all order information is entered accurately and in compliance with company policies and procedures
- Communicate effectively with both internal and external customers.
- Ability to multi-task; prioritise; use good judgment; listen actively; solve problems; work independently.
- Must be detail oriented and have an excellent working attitude.
- Must have a positive attitude and be able to work well with others in a team environment.
- This position requires the employee to be on-site at our Banbury, Oxfordshire office (not remote)
**Job Types**: Full-time, Permanent
**Salary**: £23,000.00-£24,000.00 per year
**Benefits**:
- Company events
- Company pension
- Free parking
- Gym membership
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
- Yearly bonus
Work Location: In person
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