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7 months ago
Our client is looking for 2 additional Customer Experience Advisors to deal with their American market working either a **3pm-11pm shift or a mid-day-8pm shift**.
This position is fully remote however you are invited into the office to work the first half of your shift whenever/if you desire
**Main Duties**:
- Answering calls, dealing with queries regarding order, delivery, and pricing
- Recognise potential cross-sell/upsell opportunities
- Liaise with courier companies to ensure deliveries to customers are seamlessly executed
- Thoroughly understand the product range, including features and benefits to assist customers with product selection, offer recommendations and provide technical information
**Skills, Knowledge, and Experience**:
- An excellent communicator with an enthusiastic attitude
- Positive, with a motivated attitude towards customer service and the willingness to provide outstanding service
- Excellent interpersonal skills and telephone manner
- Able to work under pressure in a fast-paced environment
**Job Types**: Full-time, Permanent
**Salary**: £26,000.00-£27,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Paid volunteer time
- Work from home
Schedule:
- Monday to Friday
Ability to Commute:
- Banbury (required)
Work Location: Hybrid remote in Banbury
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