Service Administrator
3 days ago
**Our Benefits**
- Competitive salary with career progression
- Pension Scheme
- Discretionary Bonus Scheme
- 24 days annual holiday + bank holidays (increases with service)
- Simplyhealth Cash Plan (including retail discount scheme)
- Life Insurance
- Critical Illness Cover
- Employee Assistance Programme (EAP)
- Staff discount on Kärcher products
**Service Administrator**
**Purpose of the role**
To be a custodian of the brand and build a growing, profitable, sustainable Kärcher Service Business.
**Your key responsibilities will be**
Provide administrative support to internal and external customers; including general customer service, invoicing, cost estimations and reporting ensuring the delivery of a world class service experience
**Main Tasks**
- Being a custodian of the brand at all times and demonstrating Kärcher values
- Liaising with external and internal customers in relation to service request progress and updating CRM accordingly
- Ensuring data in work orders is accurate prior to submitting to SAP
- Submitting all Service related work orders to SAP
- Creating and managing cost estimations within CRM in line with customer and contract conditions
- Processing spare parts orders for accepted cost estimations
- Following up on outstanding purchase orders / cash payments and open cost estimations
- Checking SAP orders held in the system (e.g. open delivery notes / missing pricing etc)
- Investigating and resolving Technician Stock Take queries
- Investigating and resolving Service invoice queries and raising supporting credit paperwork as required
- Generating daily, weekly and monthly customer reports as required
- Undertaking other activities requested by management to meet department and/or business requirements
**Your qualifications, experience and characteristics are**
- 3 GCSEs at Grade 4, or equivalent, including English and Maths
- Previous experience in a Customer Service and/or Office administration role
- IT literate, proficient at using MS Office
- Experience using CRM systems
- You must be able to work under pressure, and meet deadlines
- You must have strong attention to detail and be highly organised
- You must have fantastic communication skills, both written and verbal
- You must be able to work well within a team and be able to adapt quickly to different situations
**Contact details**
Kärcher (U.K.) Ltd
Human Resources - Alastair Marshall, Recruitment Co-ordinator
01295 752162
**Job Types**: Full-time, Permanent
**Benefits**:
- Company car
- Company pension
- Cycle to work scheme
- Employee discount
- Gym membership
- Life insurance
- On-site parking
- Referral programme
- Sick pay
Schedule:
- Monday to Friday
**Experience**:
- Administrative Assistants & Receptionists: 1 year (preferred)
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