Administrator

7 months ago


Banbury, United Kingdom Oxford Fire and Flood Ltd Full time

Due to a period of expansion, Oxford Fire and Flood are recruiting an office/claims administrator to join their team based from their office in Adderbury, near Banbury.

Oxford Fire and Flood are part of a nationwide network of franchises providing a complete fire and flood restoration service. We work closely with insurance companies, loss adjustors and the insured parties to organise a suitable recovery plan to restore properties to the highest standards.

The Office/Claims Administrator will work alongside the directors, office manager and a team of Technicians, assisting with various administration tasks.

The duties of the Office/Claims Administrator will include but are not limited to:

- Answering phone calls
- Supporting office manager and technicians during the claims process.
- Assisting with report writing
- Arranging appointments and assisting with managing the technician diary system
- Creating invoices using our claims management system
- Liaising with customers and insurance providers during claims
- Managing ongoing claims
- Raising orders with suppliers
- Organising external contractors as required
- Arranging vehicle maintenance as required
- Data input and updating claims management information.
- Managing and accepting deliveries/customers goods to storage unit

Skills and qualifications:
- Previous administration experience essential, claims handling experience desirable but not essential
- Previous experience of using CRM's, database's or claims management systems.
- Excellent computer skills
- Excellent knowledge of Microsoft office products including Excel
- Must have good attention to detail
- Excellent communication skills and written English skills
- Must be able to manage their own time effectively.
- Excellent organisational skills
- Punctual and Reliable

We will consider both full time and part time for this role.

Quarterly Bonus' available based on completion of KPI's and performance of the business.

Salary £25,000 based on full time hours.

**Job Types**: Full-time, Part-time, Permanent

Pay: Up to £25,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Quarterly bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Administrative: 1 year (preferred)

Work Location: In person


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