Ecommerce Customer Service
4 days ago
This is a wonderful opportunity for someone looking to work for a successful niche online retail company based in Shenington alongside a small team and resident office dogs
The purpose of the role:
To assist with the smooth running of the office, providing high levels of customer service.
Key Tasks:
- Processing online orders.
- Handling customer returns and exchanges.
- Resolving customer issues in a timely and efficient manner.
- Maintain a high level of customer satisfaction.
- Escalate customer issues as appropriate.
- Website administration (updating product listings as necessary).
- Shipping orders and completing customs documentation.
Experience/Skill sets:
- Organised and detail oriented.
- Previous administrative/commercial experience.
- Strong communication skills.
- Excellent telephone manner.
- Proficient in Microsoft Office.
- Previous experience working with a BigCommerce/Brightpearl website beneficial but not essential.
- A positive attitude towards staff, customers and suppliers.
- Flexible and able to adapt to changes in the working environment.
Working Hours:
Full Time - 40 hours per week: Monday-Friday, 9am-5pm.
Please note a UK driving licence will be required due to the rural location and lack of public transport.
**Job Types**: Full-time, Permanent
**Salary**: £11.25 per hour
**Benefits**:
- Casual dress
- Company pension
- Employee discount
- Free parking
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Banbury: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Work Location: One location
-
Head of Ecommerce
7 months ago
Banbury, United Kingdom Joma Jewellery and Katie Loxton Full time**THE OPPORTUNITY** As Head of Ecommerce, you will use a blend of strategic thinking, technical expertise and strong leadership skills to develop, lead, and motivate a high-performance team consisting of Ecommerce Trade, Ecommerce Development, Website Operations and Retail Customer Experience to deliver an outstanding and personalised customer focused...
-
Ecommerce Administrative Coordinator
7 months ago
Banbury, United Kingdom No Ordinary Gift Company Full timeIf you’re a highly organised eCommerce coordinator (or administrator), keen to make a difference within a small businessand you’re searching for an opportunity to use your outstanding organisational skills then this is the role for you. At No Ordinary Gift we design, make and manufacture all of our products in house - making and dispatching between 150...
-
Ecommerce Executive
7 months ago
Banbury, United Kingdom Joma Jewellery and Katie Loxton Full time**THE OPPORTUNITY** Introducing an exciting position within our Ecommerce department as Ecommerce Executive where you will ensure the smooth operation of the Joma Jewellery and Katie Loxton wholesale and retail websites. You will join our newly established Website Operations team to support our ever-growing brands, ensuring our websites are ready for...
-
Ecommerce Executive
7 months ago
Banbury, United Kingdom Joma Jewellery and Katie Loxton Full time**THE OPPORTUNITY** Introducing a brand-new position within our Ecommerce department as Ecommerce Executive where you will ensure the smooth operation of the Joma Jewellery and Katie Loxton wholesale and retail websites. You will join our newly established Website Operations team to support our ever-growing brands, ensuring our websites are ready for...
-
Ecommerce Executive
7 months ago
Banbury, United Kingdom Joma Jewellery and Katie Loxton Full time**THE OPPORTUNITY** We have the exciting opportunity to join our Ecommerce team as Ecommerce Executive where you will work with the team to ensure the smooth operation of the Joma Jewellery and Katie Loxton wholesale and retail websites. You will make an impact by getting our wholesale websites ready for seasonal launches and supporting with general...
-
Ecommerce Executive
7 months ago
Banbury, United Kingdom Joma Jewellery and Katie Loxton Full time**THE OPPORTUNITY** We have the exciting opportunity to join our Ecommerce team as Ecommerce Executive where you will work with the team to ensure the smooth operation of the Joma Jewellery and Katie Loxton retail websites. You will join our newly established Website Operations team to support our ever-growing brands, ensuring our websites are ready for...
-
Ecommerce Executive
2 days ago
Banbury, United Kingdom Joma Jewellery and Katie Loxton Full time**THE OPPORTUNITY** We have the exciting opportunity to join our Ecommerce team as Ecommerce Executive where you will work with the team to ensure the smooth operation of the Joma Jewellery and Katie Loxton retail websites. We are a growing jewellery, accessories and lifestyle brand with a key focus on gifting. To make purchases extra special we offer...
-
Customer Experience Specialist
7 months ago
Banbury, United Kingdom Joma Jewellery and Katie Loxton Full time**THE OPPORTUNITY** You'll need to be a brilliant problem solver, with empathy for our customers. You will have the opportunity to get to collaborate with our wonderful wider teams such as Operations and eCommerce to deliver a great customer journey. If you are successful in the role, our fantastic customer experience team will provide 2-3 weeks of training...
-
B2c Customer Experience Specialist
6 months ago
Banbury, United Kingdom Joma Jewellery and Katie Loxton Full time**THE OPPORTUNITY** You'll need to be a brilliant problem solver, with empathy for our customers. You will have the opportunity to get to collaborate with our wonderful wider teams such as Operations and eCommerce to deliver a great customer journey. If you are successful in the role, our fantastic customer experience team will provide 2-3 weeks of customer...
-
Customer Experience Specialist
3 days ago
Banbury, United Kingdom Joma Jewellery and Katie Loxton Full time**THE OPPORTUNITY** You'll need to be a brilliant problem solver, with empathy for our customers. You will be able to communicate effectively with other areas of the business such as Operations and eCommerce to deliver a great customer journey. You will be working an 8 hour, 5 days a week shift pattern. We are currently operating on a ‘any 5 in 7’...
-
Customer Service
2 hours ago
Banbury, United Kingdom BRELLIS RECRUITMENT LIMITED Full time**Customer Service Advisor - £24k-£25k per annum. Hybrid working 2 days at home 3 in the office.** Customer Service Administrator duties - Dealing with online chat. - Administration tasks. - Order processing and data entry. - Placing orders for spare parts. Keywords: - Administration, Customer Service, Customer Service Administrator, Banbury, Bicester,...
-
Customer Service
6 months ago
Banbury, United Kingdom Pertemps Network Group Full time**Job Description**: Looking for an exciting opportunity to work in a dynamic and fast-paced environment? Our client based in Banbury, Oxfordshire is looking for an Order Processor/Customer Service Person to join our team! As our Order Processor/Customer Service Person, you will be responsible for processing and managing customer orders, ensuring that they...
-
Customer Service
1 day ago
Banbury, United Kingdom Pertemps Network Group Full time**Job Description**: Are you an Excellent Communicator looking for your next position? This dual role consisting of Customers Services and Home Delivery could your next career move.. Based in the heart of Banbury this friendly team seeks a new Team Member. **Duties to include;** - Liaises with internal and external customers i.e....
-
Customer Service
2 hours ago
Banbury, United Kingdom Pertemps Banbury Full timeAre you an Excellent Communicator looking for your next position? This dual role consisting of Customers Services and Home Delivery could your next career move.. Based in the heart of Banbury this friendly team seeks a new Team Member. **Duties to include;**: - Liaises with internal and external customers i.e. consumer/retailer/warehouse/carriers. - Inputs,...
-
Customer Service
2 weeks ago
Banbury, United Kingdom Pertemps Banbury Full time________________________________________Job Title: Customer Service AdvisorLocation: Banbury, close to the M40Job Type: Full-time, PermanentWorking Hours: Monday to Friday, 8:30 AM - 5:00 PMSalary: £26,000 DOEOur client are a company located conveniently near the M40 in Banbury. Their team is committed to delivering exceptional service and support to their...
-
Customer Service
1 day ago
Banbury, United Kingdom Pertemps Banbury Full timeAre you looking to get into an 'office' based Customer Service role? Have you previously worked in a retail, hospitality or similar role? Are you looking for an exciting opportunity to join a successful team where you can develop your office based career? As Customer Services executive, you will play a key role within our Customer Services team based at our...
-
Customer Service
1 month ago
Banbury, United Kingdom CV-Library Full time________________________________________ Job Title: Customer Service Advisor Location: Banbury, close to the M40 Job Type: Full-time, Permanent Working Hours: Monday to Friday, 8:30 AM - 5:00 PM Salary: £26,000 DOE Our client are a company located conveniently near the M40 in Banbury. Their team is committed to delivering exceptional service and...
-
Customer Service
6 months ago
Banbury, United Kingdom Pertemps Network Group Full time**Job Description**: **Job Title: Customer Service Executive** **Location: Near the M40, Banbury** **Type: Full-time, Permanent** **Salary: Up to £26,000 per annum (depending on experience)** Are you a proactive individual with excellent communication skills? Do you thrive in a fast-paced, customer-centric environment? Join our team as a Customer Service...
-
Customer Service
6 months ago
Banbury, United Kingdom Prospect Personnel Full time**Position: Customer Service Representative** A large part of this role with answering customer queries. You will also be assigned a list of existing accounts to manage, update, and assist with their development and account growth. Full training on the processes and procedures will be given. Part of this role is focused on proactively contacting accounts...
-
Customer Service
7 months ago
Banbury, United Kingdom Prospect Personnel Full timeOur client is looking for 2 additional Customer Experience Advisors to deal with their American market working either a **3pm-11pm shift or a mid-day-8pm shift**. This position is fully remote however you are invited into the office to work the first half of your shift whenever/if you desire **Main Duties**: - Answering calls, dealing with queries...