Customer Service and Administration Specialist

3 weeks ago


Banbury, Oxfordshire, United Kingdom Austin Fraser Full time
Company Overview: Austin Fraser is a well-established and profitable company seeking to expand its friendly and approachable customer service team. As an Administration & Customer Service Advisor, you will play a vital role in ensuring excellent customer service and exceeding expectations wherever possible.

**Job Description:**
The primary objective of this role is to deliver outstanding customer service, meet KPIs, and strive for continuous improvement. Key responsibilities include:
• Confirming receipt of orders to customers within 24 hours
• Applying the company's credit control policy to ensure timely payments
• Processing sales orders through delivery
• Arranging delivery with hauliers/shipping lines
• Raising customs, import, and export documentation as required
• Maintaining contract records and shipment/delivery spreadsheets accurately
• Obtaining and issuing quality certificates
• Handling general customer enquiries and complaints effectively
• Maintaining complaint records

**Salary:** The estimated salary for this role is £25,000-£30,000 per annum, depending on experience and qualifications.

As an Administration & Customer Service Advisor at Austin Fraser, you will have the opportunity to develop your skills and knowledge in customer-facing roles. If you are passionate about delivering exceptional customer service and working in a fast-paced environment, we encourage you to apply.

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